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All Journal SEIKO : Journal of Management & Business Prima Ekonomika : Jurnal Ekonomi dan Bisnis Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) INTERNATIONAL JOURNAL OF ECONOMICS AND MANAGEMENT REVIEW
Arafah, Riqif
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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PENGARUH PERILAKU KONSUMEN TERHADAP KEPUTUSAN PEMBELIAN OBAT PARACETAMOL SYRUP PASCA PENARIKAN OBAT PT. AFIFARMA OLEH BPOM Arafah, Riqif; Fadhilah, Muinah
Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) Vol 7 No 1 (2023): Edisi Januari - April 2023
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v7i1.2916

Abstract

Dalam kehidupan manusia kebutuhan menjadi bagian prioritas yang tak terbantahkan, terlebih jika itu tentang kesehatan. Namun adakalanya human error terjadi dan tak jarang kasus penarikan obat bermunculan. Perkembangan teknologi menjadi akses tercepat untuk memudahkan konsumen mendapatkan pelayanan kesehatan. Perusahaan PT. Afifarma sebagai salah satu industri farmasi yang belakangan ini sama-sama kita ketahui sedang disorot media karena adanya temuan salah satu produknya yang ditarik oleh pihak Badan Pengawasan Obat dan Makanan (BPOM) yaitu parasetamol sirup dikarenakan adanya kandungan Etilen Glikol (EG) di atas 0,1 mg/ml. Dengan adanya kasus tersebut tidak menutup kemungkinan untuk adanya perubahan perilaku konsumen terhadap keputusan pembelian obat. Hal tersebut mendasari peneliti untuk melakukan penelitian terkait pengaruh perilaku konsumen terhadap keputusan pembelian obat pasca penarikan obat PT. Afifarma oleh BPOM dengan menggunakan metode kualitatif. Hasil penelitian menunjukkan penarikan obat yang dilakukan oleh BPOM merupakan tindakan yang memang seharusnya dilakukan sebagaimana tugasnya, penarikan obat yang beredar merubah perilaku konsumen dari sisi psikologis di mana kepercayaan terhadap produk dari PT.Afifrma menurun. Penarikan obat tersebut memberikan pengaruh terhadap keputusan pembelian konsumen menjadi lebih berhati-hati dalam membeli obat, rekomendasi obat dari teman yang berpengalaman dan dari apoteker atau dokter menjadi salah satu cara untuk menentukan keputusan pembelian.
PENGARUH KUALITAS PELAYANAN DAN FASILITAS TERHADAP KEPUASAN PASIEN DI PUSKESMAS WIROBRAJAN KOTA YOGYAKARTA Sudaryanto, Sudaryanto; Arafah, Riqif
PRIMA EKONOMIKA Vol. 14 No. 2 (2023): Prima Ekonomika
Publisher : STIE "YKP" YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37330/prima.v15i2.179

Abstract

This study aims to determine the effect of service quality and pharmaceutical facilities on outpatient satisfaction at the Wirobrajan Community Health Center, Yogyakarta City using IBM SPSS for Windows version 22.This research method is quantitative research. The sample from this research was the Wirobrajan Community Health Center, Yogyakarta City with 100 respondents. The analysis technique used is multiple linear regression. This analysis uses the independent variables quality of service and pharmaceutical facilities, while the dependent variable uses patient satisfaction.The results of the t test show that service quality partially has a significant effect on patient satisfaction at Wirobrajan Health Center, Yogyakarta City with a significance value of 0.000. Pharmaceutical facilities partially do not have a significant effect on patient satisfaction at the Wirobrajan Health Center, Yogyakarta City with a significance value of 0.052 and the F test results show that the quality of service and pharmaceutical facilities simultaneously have a positive effect on patient satisfaction at the Wirobrajan Health Center, Yogyakarta City. The multiple linear equation shows Y= 0.102+0.212.X1+0.136X2. The R value = 0.839 shows that the variables of service quality and pharmaceutical facilities have a very strong relationship with patient satisfaction. R2= 0.704 shows that the variable quality of pharmaceutical services and facilities contributes to patient satisfaction by 70.4% outside this research has the ability to contribute 29.6% Keywords: Service Quality, Pharmaceutical Facilities, Patient Satisfaction
Analisis Perbandingan Performa Keuangan PT. Kalbe Farma Tbk. dan PT. Kimia Farma Tbk Periode 2020-2021 Arafah, Riqif; Hermuningsih, Sri
SEIKO : Journal of Management & Business Vol 6, No 1 (2023): January - Juny
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v6i1.4030

Abstract

Penelitian ini bertujuan untuk menganalisis perbandingan performa keuangan Pt.Kalbe farma Tbk. dan Pt Kimia farma Tbk diukur dari rasio likuiditas yang terdiri dari Current ratio dan Quick ratio dan rasio solvabilitas serta rasio profitabilitas yang terdiri dari Profit margin, Return On Asset dan Return On Equity dengan menggunakan metode kualitaatif deskriptif.Hasil penelitian menunjukkan bahwa perbandingan kinerja keuangan Pt. Kalbe farma Tbk. dan Pt kimia Farma Tbk. memiliki likuditas masing-masing dimana di current ratio Pt Kalbe farma lebih unggul dibanding Pt.Kimia farma.dan Pt.Kimia farma Tbk. lebih unggul dari sisi Quick ratio Pt. kalbe farma memiliki Kemampuan membayar utang lebih baik dibanding Pt. Kalbe Farma Tbk. Pt. Kimia farma Tbk. memiliki kemampuan lebih baik dalam menghasilkan dibanding Pt. Kalbe farma tbk. Pt. Kalbe farma Tbk. lebih baik dalam menghasilkan laba dengan seluruh aset yang dimiliki dibanding Pt. Kimia farma Tbk. hal ini juga berlaku pada return on equity dimana Pt. Kalbe farma Tbk. lebih baik menghasilkan laba dengan modal tertentu dibanding dengan Pt. Kimia FarmaTbk. Kata Kunci: Analisis Kinerja Keuangan, Perbandingan
Research Trend on Organizational Citizenship Behavior (OCB) through Bibliometric Analysis Nugraha Putri, Nita Novia; Arafah, Riqif; Ayu Murti, Intri; Andleeb, Naima
INTERNATIONAL JOURNAL OF ECONOMICS AND MANAGEMENT REVIEW Vol 2 No 2 (2024): Current issue 5
Publisher : SMARTINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58765/ijemr.v2i2.201

Abstract

Purpose - This article aims to provide an overview and synthesis of the existing body of knowledge about Organizational Citizenship Behavior (OCB). Through bibliometric analysis from 2018 to 2023, special attention is paid to articles directly related to OCB and to Indonesia's contribution to their publications. Design/methodology/approach- A bibliographic analysis was carried out on 500 articles from the Google Scholar database using Publish or Perish software version 8, followed by VOSViewer. Originality - Previous studies have provided a systematic review of the literature using different approaches, but the intellectual structure and evolution of research on OCB need to be described. This article presents an overview, synthesis, and analysis of the extent of research related to OCB worldwide. Findings and Discussion - This research provides a comprehensive picture of the development of OCB literature, documenting the output of publications related to OCB, identifying research trends on OCB globally, and examining Indonesia's contribution during the 2018-2023 period. Conclusion - This research describes the growth of OCB research, identifies significant research trends, and highlights Indonesia's important contributions to that literature. These findings provide an in-depth view of the importance of understanding organizational behavior in the context of various organizations and Indonesia's important role in the development of global knowledge in the field of OCB.
Co-Authors Andleeb, Naima Ayu Murti, Intri Muinah Fadhilah, Muinah Nugraha Putri, Nita Novia Sembiring, Rinawati Sri Hermuningsih