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All Journal Human Capital Development Panorama Nusantara
Mufti Nugroho
AKPINDO
Economics, Econometrics & Finance Other

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PENGARUH MOTIVASI KERJA DAN LINGKUNGAN KERJA TERHADAP KINERJA KARYAWAN Fitri Yani Rusmawan; Mufti Nugroho
Human Capital Development Vol 2 No 1 (2015): HUMAN CAPITAL DEVELOPMENT
Publisher : LPPM Universitas Asa Indonesia

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Purpose- aiming of this research is to provide guidelines for management on how to keep staff motivated in achieving company goals. Design/methology/approach- Repondents are 50 persons the whole staffs of Restoran FJ Grill Kemang Village. In this research the descriptive analysis is applied. Findings- Motivation and work environment hyave contributed to work performance in a moderate scale. There are more variables needed to solve the problem. Research limitations- The respondents are comparatively young to provide honour responsive answer. Practical implications- There are some variable to be incuded
PENGARUH BANK HOSPITALITY, PHYSICAL ENVIRONMENT’S TERHADAP WORD OF MOUTH MELALUI CUSTOMER SATISFACTION PADA PT BANK NEGARA INDONESIA WILAYAH JAKARTA Hielvita Ludiya; Mufti Nugroho
Panorama Nusantara Vol 14 No 2 (2019): PANORAMA NUSANTARA
Publisher : LPPM Universitas Asa Indonesia

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The aim of this study is to find out the influence of hospitality and physical environment to gain word by mouth in BNI Bank Jakarta Regional Ofiices mediated by Customer Satisfaction. The sample was selected by purposive technique, totally 104 respondents. The analysis method was multiple regression using SPSS tool. The results showed that bank hospitality, and physical environment have positively influenced customer satisfaction. At the same time, bank hospitality and physical environment have positively influenced word of mouth directly, but negatively by indirectly mediated by customer satisfaction.
Co-Authors Fitri Yani Rusmawan Hielvita Ludiya