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All Journal International Nutrition and Health Administrations Journal
Adibah Enggar
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Health Professions Public Health

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IDENTIFICATION OF INCOMPLETE FILLMENT OF MEDICAL RECORDS DOCUMENTS BASED ON EXPECTANCE MOTIVATION THEORY IN RSUD dr. R. KOESMA TUBAN Adibah Enggar; Surotul Ilmiah; Esty Yunitasari
International Nutrition and Health Administrations Journal Vol. 1 No. 1 (2022): INHAJ
Publisher : Fakultas Kesehatan, Institut Ilmu Kesehatan Nahdlatul Ulama Tuban

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47710/inhaj.v1i1.3

Abstract

Completeness of medical record documents becomes important because it describes the practice of quality services. RSUD dr. R. Koesma Tuban have problems with completeness of medical record documentation. Incompleteness medical record documentation of outpatient at RSUD dr. R. Koesma Tuban was rated at 87, 67%. The object of this study was to identify the incompleteness of medical record documentation of outpatient based on Victor Vroom expectancy theory motivation at RSUD dr. R. Koesma Tuban. The present study conducts a cross-sectional, descriptive research during May 2021 through to use questionnaires and observation on medical record documentation of outpatient. The respondents of this study were personnel who were filling the outpatient medical record documentation. These people were 5 doctors, 5 refractions, and 6 nurses. The result of the study showed that Filling of the medical record documentation at RSUD dr. R. Koesma Tuban was low. Motivation has driving factor to the incompleteness of outpatient medical record documentation at RSUD dr. R. Koesma Tuban. Suggestions given to monitoring the performance to complete the medical record documentation of outpatient. Keywords : hospital, incompleteness, medical record, motivation, outpatient, victor vroom
QUALITY OF HEALTH SERVICES AND PATIENT SATISFACTION OF NATIONAL HEALTH INSURANCE PARTICIPANTS AT WIRE HEALTH CENTER Adibah Enggar; Muhammad Sudrajad
International Nutrition and Health Administrations Journal Vol. 4 No. 1 (2025): INHAJ
Publisher : Fakultas Kesehatan, Institut Ilmu Kesehatan Nahdlatul Ulama Tuban

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47710/inhaj.v4i1.35

Abstract

The community health center (Puskesmas) is one of the many stakeholders involved in the implementation of the national health insurance program, which aims to provide health protection to participants with the goal of maintaining health and safeguarding to meet basic health needs. Patient satisfaction is influenced by the quality of health services. This research aims to explore between the quality of health services and patient satisfaction among National Health Insurance participants at the Wire Community Health Center. This type of research is quantitative with a cross-sectional approach at the Wire Community Health Center. The sample in this study consists of 108 individuals selected using probability sampling techniques with simple random sampling method. Data collection was conducted using a questionnaire that covered aspects of healthcare service quality. The results of the study, after being analyzed using Spearman with a significance level of a = < 0.05, showed a value of r = 0.000 < 0.05, with a correlation coefficient of r = 0.048, which means the strength of the relationship between the two variables is categorized as strong. Based on the analysis of the data, it can be concluded that there is a relationship between the quality of health services and patient satisfaction among national health insurance participants at the Wire Community Health Center. The quality of service at the Wire Community Health Center is good, and the majority of national health insurance patients are satisfied with the services provided.
Co-Authors Esty Yunitasari Muhammad Sudrajad Surotul Ilmiah