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All Journal Jurnal Ilmiah Edunomika (JIE) International Journal of Economics Development Research (IJEDR)
Sahari Sahari
Universitas Muslim Indonesia
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences

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ANALISIS KEPRIBADIAN PELANGGAN TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN Frans Sudirjo; Sahari Sahari; Tuti Sulastri; Musran Munizu; Heri Sasono
JURNAL ILMIAH EDUNOMIKA Vol 8, No 2 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i2.12529

Abstract

Kepuasan dan loyalitas pelanggan terus menjadi semakin penting bagi perusahaan dan manfaat finansial yang diperoleh dari peningkatan kedua hasil ini telah didokumentasikan dengan baik. Ponsel telah menjadi komputer pribadi dan media komunikasi manusia sehari-hari. Hal ini karena perangkat tersebut kini sudah pintar dan dilengkapi dengan kamera, mikrofon, sistem posisi global, dan sejumlah aplikasi seluler. Ponsel pintar ini juga telah merevolusi bisnis melalui saluran online dengan e-commerce menjadi portofolio besar di banyak sektor industri seperti layanan telepon seluler. Oleh karena itu, layanan telepon seluler telah menjadi sektor yang sangat besar dengan lebih dari 50% populasi dunia memiliki telepon seluler. Penelitian ini bertujuan untuk mengetahui pengaruh Kepribadian Pelanggan terhadap Kepuasan Pelanggan dan Loyalitas Pelanggab. Populasi dan sampel dalam penelitian ini adalah pelanggan pengguna layanan seluler dengan menggunakan teknik probability sampling: simple random yang berhasil diperoleh sebanyak 150 responden. Hasil penelitian menunjukan bahwa variabel kepribadian pelanggan berpengaruh terhadap kepuasan pelanggan dan loyalitas pelanggan. Kata Kunci: Kepribadian Pelanggan, Kepuasan Pelanggan, Loyalitas Pelanggan
The Effect of Coorporate Governance on Financial Performance in Food and Beverage Sub Sector Manufacturing Listed on The Indonesian Stock Exchange Alfiana Alfiana; Iwan S Seber; Rustan Rustan; Adindah Novihartina Jafar; Sahari Sahari; Andi Arifwangsa Adiningrat
International Journal of Economics Development Research (IJEDR) Vol. 4 No. 5 (2023): International Journal of Economics Development Research (IJEDR)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ijedr.v5i2.5027

Abstract

There are various problems with the company's financial performance that can affect the company's stability, profitability and growth. One of the key factors that can support improving a company's financial performance is the implementation of a good corporate governance system or what is often referred to as corporate governance. Strong corporate governance can help create a transparent, accountable and efficient environment, which in turn can improve the Company's financial performance. This research aims to determine and analyze the influence of financial governance on financial performance in manufacturing companies in the food and beverage sub-sector listed on the Indonesia Stock Exchange. The type of data in this research is secondary data from the Indonesian Stock Exchange in the 2020-2022 financial reports. The data analysis method in this research is quantitative data with the help of the SPSS 25 application with analysis of the t test, f test and coefficient of determination test. The research results show that corporate governance (the independent board of commissioners, board of directors, managerial ownership and institutional ownership) simultaneously have no effect and are not significant on financial performance of manufacturing companies listed on the Indonesia Stock Exchange
Co-Authors Adindah Novihartina Jafar Adiningrat, Andi Arifwangsa Alfiana Frans Sudirjo Heri Sasono Iwan S Seber Musran Munizu Rustan Rustan Tuti Sulastri