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All Journal Sawala : Jurnal Administrasi Negara JURNAL TEKNOLOGI LINGKUNGAN Journal of Public Administration and Local Governance
Karvina Budiwati Apriliani
Dinas Pekerjaan Umum dan Penataan Ruang Provinsi Banten
Agriculture, Biological Sciences & Forestry Earth & Planetary Sciences Economics, Econometrics & Finance Energy Engineering Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Indeks Kepuasan Masyarakat Atas Pelayanan Publik Jalan Provinsi Pada Wilayah Kerja Pembangunan (WKP) III Pandeglang-Lebak Arlan Marzan; Isvan Taufik; Zainul Hakim; Karvina Budiwati Apriliani; Agus Lukman Hakim; Hanifah
Sawala : Jurnal Administrasi Negara Vol. 12 No. 1 (2024): Sawala : Jurnal Administrasi Negara
Publisher : Program Studi Administrasi Negara Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30656/sawala.v12i1.8801

Abstract

The aim of this research is to analyze the results of the community satisfaction index survey regarding provincial road public services in the Pandeglang-Lebak III development work area (WKP). This research was analyzed quantitatively descriptively. The sampling technique used was purposive sampling with a combination of accidental sampling techniques, the number of samples using the Lemeshow formula with a total of 196 respondents using provincial roads. The research methods used are the Importance Performance Analysis (IPA) and Customer Statistics Index (CSI) methods. The results of the research show that the Importance Performance Analysis (IPA) method obtained results from 32 questions, of which 3 questions were in quadrant I (High Importance, Low Satisfaction), while 16 questions were in quadrant II (High Importance, High Satisfaction), while 9 questions were is in quadrant III (Low Importance, Low Satisfaction) and there are 4 questions in quadrant IV (Low Importance, High Satisfaction). The results of the Customer Statistics Index (CSI) analysis obtained a CSI result of 83.25%. This shows that people using provincial roads in the Pandeglang-Lebak III development work area (WKP) are in the Good criteria. based on the criteria in the interpretation in PERMENPAN RB No. 14 of 2017.
Survei Indeks Kepuasan Masyarakat Atas Penggunaan Dan Pemanfaatan Bagian-Bagian Jalan Provinsi Banten Pada Wilayah Kerja Pembangunan (WKP) I Karvina Budiwati Apriliani; Arlan Marzan; Isvan Taufik; Zainul Hakim; Hanifah; Muhammad Haekal Saniarjuna
Journal of Public Administration and Local Governance Vol. 8 No. 2 (2024): Enhancing Public Service Delivery Through Digital Innovations
Publisher : Universitas Tidar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31002/jpalg.v8i2.1641

Abstract

Penelitian ini mengkaji indeks kepuasan masyarakat dalam penggunaan dan pemanfaatan bagian - bagian jalan di wilayah Provinsi Banten, khususnya di Kabupaten Tangerang, Kota Tangerang, dan Kota Tangerang Selatan. Penelitian ini bertujuan untuk menilai dan mengevaluasi layanan perizinan yang dilakukan Dinas Pekerjaan Umum dan Perumahan Rakyat (PUPR) Provinsi Banten terhadap penggunaan dan pemanfaatan bagian - bagian jalan tersebut. Metode penelitian yang digunakan adalah kuantitatif dan purposive sampling. Hasil penelitian ini menunjukkan nilai indeks kepuasan masyarakat pada penggunaan dan pemanfaatan bagian - bagian jalan Provinsi WKP I pada Dinas PUPR Provinsi Banten dengan menggunakan prosedur perizinan online dengan nama Sistem Pelayanan Izin Elektronik Terbuka (SIPEKA) pada tahun 2022 memiliki nilai indeks kepuasan masyarakat (IKM) yaitu sebesar 3,32 atau setara dengan 82,98 dengan kinerja unit pelayanan baik. Hasil indeks tersebut menunjukan bahwa Dinas PUPR Provinsi Banten telah memberikan pelayanan publik yang baik  dalam hal penggunaan dan pemanfaatan bagian - bagian jalan di wilayah Kabupaten Tangerang, Kota Tangerang dan Kota Tangerang Selatan Kata kunci: Kepuasan Masyarakat, Pelayanan Publik, Bagian-Bagian Jalan
Menuju Sanitasi Aman 2045 : Peran Strategis Pemerintah Provinsi Banten dalam Pengelolaan Air Limbah Domestik: Towards Safely Managed Sanitation by 2045: The Strategic Role of the Banten Provincial Government in Domestic Wastewater Management karvina budiwati apriliani; Arlan Marzan; Isvan Taufik; Windu Iwan Nugraha; Resti Meiliana Sari
Jurnal Teknologi Lingkungan Vol. 3 No. 2 (2025): Jurnal Teknologi Lingkungan
Publisher : Fakultas Teknik Universitas Hamzanwadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29408/jtl.v3i2.33238

Abstract

The rapid population growth and urbanization in Banten Province have led to a significant increase in domestic wastewater generation. As of 2024, access to basic sanitation services has reached 88.7%; however, access to safely managed sanitation remains at only 20.1%, still below the national target of 90% as outlined in the 2020–2024 National Medium-Term Development Plan (RPJMN). This study aims to identify the strategic role of the Provincial Government of Banten in managing domestic wastewater across regencies and municipalities by employing juridical-empirical, spatial, and institutional approaches. Projections indicate an increase in wastewater generation from 12,786 liters/second in 2024 to 19,311 liters/second by 2044, and faecal sludge volumes from 1,807 m³/day to 2,742 m³/day over the same period. Development Work Area 1 (WKP 1) has been identified as the focal point for regional SPALDT and IPLT infrastructure due to its high population density and waste load. The main contribution of this study lies in the integration of spatial planning, regulatory frameworks, and fiscal capacity in regional sanitation planning an area still underrepresented in Indonesian literature. The findings highlight the critical role of the Provincial Government as a facilitator in achieving 70% coverage of safely managed sanitation by 2045.
Co-Authors Agus Lukman Hakim Arlan Marzan Arlan Marzan Hanifah Hanifah Isvan Taufik Isvan Taufik Muhammad Haekal Saniarjuna Resti Meiliana Sari Windu Iwan Nugraha Zainul Hakim Zainul Hakim