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All Journal Journal Publicuho INTERNATIONAL JOURNAL OF FINANCIAL ECONOMICS (IJEFE)
Justawan
Universitas Halu Oleo
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Social Sciences

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CEGAH MALADMINISTRASI: Fungsi Pengawasan Ombudsman Sulawesi Tenggara di Pelabuhan Feri Kendari-Langara Arifin Utha; Justawan; Bunga Kartika; Dedi Liswan
Journal Publicuho Vol. 7 No. 2 (2024): May - July - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/publicuho.v7i2.435

Abstract

The aim of this research is to determine the supervisory function of the Ombudsman of the Republic of Indonesia Representative of Southeast Sulawesi in preventing maladministration and improving services at the Kendari-Langara Ferry Port. Using qualitative descriptive research methods. The informants in this research were 2 Heads of Representatives and Prevention Assistants for the Republic of Indonesia Ombudsman for Southeast Sulawesi Province as well as the Head of the Operations Section and UPTD Levy Collection Officer Pel. There were 2 people on the Kendari-Langara Ferry and 2 people from the public/passengers who were determined using a purposive sampling technique. Data collection techniques through in-depth interviews and documentation studies. Interactive data analysis technique according to Milles Humerman and Saldana (2014). The results of the research show that the implementation of supervision by the Indonesian Ombudsman Representative for Southeast Sulawesi on services at the Kendari-Langara Ferry Port has gone well, however, the effectiveness of supervision of services carried out by the Kendari-Langara Ferry Port UPTD, Southeast Sulawesi Province is not good enough as seen from one of the Tangibles indicators. (touchable) has not been met, while the 4 indicators of Reliability, Responsiveness, Assurance and Empathy have been running well in providing services at the Kendari-Langara Ferry Port.
DIGITAL GOVERNMENT MODEL THROUGH THE SIP-PBB AND E-BPHTB APPLICATIONS IN SOUTH KONAWE REGENCY FOR ACHIEVING SUSTAINABLE DEVELOPMENT GOAL (SDG 11) Muhammad Yusuf; Aminuddin; Suriyani Bb; Justawan; Bunga Kartika
INTERNATIONAL JOURNAL OF FINANCIAL ECONOMICS Vol. 3 No. 4 (2026): INTERNATIONAL JOURNAL OF FINANCIAL ECONOMICS (IJEFE)
Publisher : CV. Adiba Aisha Amira

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.23100757

Abstract

The digital transformation of public services has become a strategic approach for improving the efficiency, transparency, and accountability of local tax administration. In South Konawe Regency, the implementation of the Land and Building Tax Information System (SIP-PBB) and the Electronic Duty on Land and Building Rights Acquisition Application (E-BPHTB) represents a digital government initiative aimed at modernizing local tax services while supporting Sustainable Development Goal (SDG) 11 on sustainable cities and communities. This study aims to analyze the implementation of these digital applications using Janowski’s Digital Government Evolution framework, which consists of digitization, transformation, engagement, and contextualization. A qualitative research approach was employed through observation, documentation, and in-depth interviews with officials of the Regional Revenue Agency and service users. Data were analyzed using the interactive model of Miles, Huberman, and Saldaña. The findings indicate that SIP-PBB and E-BPHTB have improved administrative efficiency, accelerated tax service delivery, strengthened inter-organizational coordination, enhanced stakeholder participation, and supported evidence-based local tax management. Furthermore, the implementation of these applications has contributed to strengthening local governance by improving transparency, accountability, and the effectiveness of regional tax administration, thereby supporting the realization of SDG 11. The study highlights the importance of contextual digital government implementation in enhancing sustainable public service delivery at the local government level.
Co-Authors Bunga Kartika Bunga Kartika Dedi Liswan Muhammad Yusuf SUMARA, INTAN AMINUDDIN Suriyani Bunga Batara Utha, Arifin