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All Journal Asia-Pacific Management and Business Application SEMANIS
Adam Ariansyah Pirdaus
Universitas Pelita Bangsa
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences

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Customer Journey Mediates the Role Of 4C Marketing Mix 4.0 on Customer Loyalty with User İnterface Moderation Surya Bintarti; Adam Ariansyah Pirdaus
APMBA (Asia Pacific Management and Business Application) Vol 12, No 3 (2024)
Publisher : Department of Management, Faculty of Economics and Business, Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.apmba.2024.012.03.5

Abstract

Digitization in Indonesia has been on the rise since the Covid-19 pandemic, reshaping the lifestyle of the population with a shift from conventional to online shopping. E-commerce transactions, especially through smartphones, offer speed and convenience, making e-commerce the primary intermediary between businesses and consumers. For instance, Traveloka, despite the tourism industry's impact in 2021, remains a key developer, facing the staycation trend for continued transaction growth amid competition. Established in 2012, Traveloka Holding Ltd has successfully secured the top position in the Top Brand Awards. This study, conducted with 111 respondents in the Bekasi Regency, one of the largest metropolis city in the Indonesian capital region, aims to examine the impact of Traveloka's co-creation, currency, communal activation, and conversation on customer loyalty. Customer journey serves as a mediator, while the user interface does not significantly moderate the relationship. The results indicate that each element of the 4C Mix Marketing 4.0 directly contributes to enhancing user loyalty to Traveloka, although the mediating role of the customer journey tends to be low.
KUALITAS PRODUK DAN HARGA DALAM MEMODERASI KUALITAS PENGALAMAN TERHADAP NIAT BELI ULANG KEMBALI (REVISIT) (Studi Pada Produk Shampo Pantene) Ergo Nurpatria Kurniawan; Adam Ariansyah Pirdaus; Chairunnisa Saliasna; Firnanda Eka Wardani; Surya Bintarti
Prosiding SEMANIS: Seminar Manajemen Bisnis Vol. 1 No. 1 (2023): Februari 2023
Publisher : Prosiding SEMANIS: Seminar Manajemen Bisnis

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Abstract

Based on existing data, hair damage experienced by a number of Indonesian people has resulted in a large number of hair washing soaps appearing. Pantene shampoo was owned by a Swiss drug company, Hoffman-LaRoche, until 1985, after which a multinational company from the United States, Procter & Gamble, acquired and started producing Pantene shampoo again. which is one of the pioneers of hair washing soap took first place in the Top Brand Awards, the circulation of hair washing soap from many other manufacturers has influenced the ranking and sales of Pantene shampoo, although it has been involved in hair washing soap products for a long time. The purpose of this study was to examine the effect of experience quality on repurchase intention with product quality and price as moderators. The research was conducted within the boundaries of the community area of ​​West Java province. The number of samples obtained was 108 respondents. This research shows that the quality of experience has an effect on repurchase intention, the quality of experience moderated by product quality has no effect on repurchase intention, while the quality of experience which is moderated by price has no effect on purchase intention.
Co-Authors Chairunnisa Saliasna Ergo Nurpatria Kurniawan Firnanda Eka Wardani Surya Bintarti