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Sukristyanto, Agus
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Decision Sciences, Operations Research & Management

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KUALITAS PELAYANAN PERIZINAN DI UNIT PELAYANAN TERPADU SATU ATAP (UPTSA) KOTA SURABAYA (STUDI TENTANG SURAT IZIN USAHA PERDAGANGAN) Astuti, Wahyu Dwi; Sukristyanto, Agus; Susiantoro, Adi
JPAP: Jurnal Penelitian Administrasi Publik Vol 3 No 1 (2017)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v3i1.1232

Abstract

QUALITY OF LICENSING SERVICES IN THE ONE SINGLE ROOFING UNIT (UPTSA) SERVICES SURABAYA (Study of Trade Business License). The implementation of public facilities is the one of main function in the government implementation which is being obligation of government apparatus. One form of public service is giving permit service and also incorporate corporation in order to the corporate which has done get confession and legally from government. It is keep away from problem which can interrupt develop business in the other day. The aim from this observatory is to descript and how the SIUP allow service quality in UPTSA Surabaya city. In this thesis writing, use qualitative method where this observation use qualitative descriptive data. Based on observation from these research the concluding that quality of permit service that given by UPTSA officer Surabaya city to the people or the petitioner was good enough, however a success from UPTSA officer at present permit service, yet there the people or petitioner which is complain about facilities where was available and the time needed of service completion. More better if UPTSA officer can adding extra support facilities, such as increasing parking field and keep toilet clean. So with adding that facilities can obtained service which was given by UPTSA truly satisfied the people or petitor is so much better to see the regulations first to prevent longer in time or help the completed documents can be process immediately by UPTSA officer.            Keywords: service quality, public service, permit service
Kualitas Pelayanan Perizinan di Unit Pelayanan Terpadu Satu Atap (UPTSA) Kota Surabaya Astuti, Wahyu Dwi; Sukristyanto, Agus; Indartuti, Endang
JPAP: Jurnal Penelitian Administrasi Publik Vol 5 No 1 (2019): Jurnal Penelitian Administrasi Publik (JPAP)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v5i1.2353

Abstract

The implementation of public facilities is the one of main function in the government implementation which is being obligation of government apparatus. One form of public service is giving permit service and also incorporate corporation in order to the corporate which has done get confession and legally from government. It is keep away from problem which can interrupt develop business in the other day. The aim from this observatory is to descript and how the SIUP allow service quality in UPTSA Surabaya city. In this thesis writing, use qualitative method where this observation use qualitative descriptive data. Based on observation from these research the concluding that quality of permit service that given by UPTSA officer Surabaya city to the people or the petitioner was good enough, however a success from UPTSA officer at present permit service, yet there the people or petitioner which is complain about facilities where was available and the time needed of service completion. More better ifUPTSA officer can adding extra support facilities, such as increasing parking field and keep toilet clean. So with adding that facilities can obtained service which was given by UPTSA truly satisfied the people or petitor is so much better to see the regulations first to prevent longer in time or help the completed documents can be process immediately by UPTSA officer. Keywords: service quality, public service, permit service
Evaluasi Kebijakan Kawasan Tanpa Rokok di Rumah Sakit Umum Haji Surabaya Rahma, Nuzulia; Yulianti, Tri; Sukristyanto, Agus
JPAP: Jurnal Penelitian Administrasi Publik Vol 4 No 2 (2018): Jurnal Penelitian Administrasi Publik (JPAP)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v4i2.2307

Abstract

The objective of this research is to evaluate the implementation policy of Surabaya government related to non-smoking area In accordance with the Mayor of Surabaya Regulation No. 25 of 2009 on the Implementation of Local Regulation of Surabaya City Number 5 Year 2008 About Non Smoking Area at RSU Haji. This research used qualitative descriptive using three informants comprises two visitors of RSU Haji and one staff of RSU Haji. The technique of data collections used in this research is observation, interview, and documentation. The results of this study explain that the evaluation of the policy as a functional activity conducted by the researcher states that the functional implementation of the Surabaya City government policy related to non-smoking areas at the RSU Haji functionally has succeeded. Evaluations focused on policy have also been undertaken by the researcher and he/she found that the implementation of the smoking policy in RSU Haji area has been implemented inaccordance with the provisions. As well as, systematic policy evaluation conducted by the researcher stated that the policy has been running in accordance with provisions and running without any obstacles.Keywords: public policy, policy evaluation, RSU Haji, No-Smoking area
Co-Authors Arif Darmawan Astina, I Ketut Endang Indartuti Rahma, Nuzulia Susiantoro, Adi Tri Yulianti, Tri Wahyu Dwi Astuti