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All Journal JPAP (Jurnal Penelitian Administrasi Publik) (e-Journal)
Susiantoro, Adi
JPAP: Jurnal Penelitian Administrasi Publik
Decision Sciences, Operations Research & Management

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KUALITAS PELAYANAN PERIZINAN DI UNIT PELAYANAN TERPADU SATU ATAP (UPTSA) KOTA SURABAYA (STUDI TENTANG SURAT IZIN USAHA PERDAGANGAN) Astuti, Wahyu Dwi; Sukristyanto, Agus; Susiantoro, Adi
JPAP: Jurnal Penelitian Administrasi Publik Vol 3 No 1 (2017)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v3i1.1232

Abstract

QUALITY OF LICENSING SERVICES IN THE ONE SINGLE ROOFING UNIT (UPTSA) SERVICES SURABAYA (Study of Trade Business License). The implementation of public facilities is the one of main function in the government implementation which is being obligation of government apparatus. One form of public service is giving permit service and also incorporate corporation in order to the corporate which has done get confession and legally from government. It is keep away from problem which can interrupt develop business in the other day. The aim from this observatory is to descript and how the SIUP allow service quality in UPTSA Surabaya city. In this thesis writing, use qualitative method where this observation use qualitative descriptive data. Based on observation from these research the concluding that quality of permit service that given by UPTSA officer Surabaya city to the people or the petitioner was good enough, however a success from UPTSA officer at present permit service, yet there the people or petitioner which is complain about facilities where was available and the time needed of service completion. More better if UPTSA officer can adding extra support facilities, such as increasing parking field and keep toilet clean. So with adding that facilities can obtained service which was given by UPTSA truly satisfied the people or petitor is so much better to see the regulations first to prevent longer in time or help the completed documents can be process immediately by UPTSA officer.            Keywords: service quality, public service, permit service
Hubungan Kualitas Pelayanan dengan Kepuasan Pasien Rawat Inap BPJS Kelas III (Studi Kasus di RSU Haji Surabaya) Fitria, Aidil; Radjikan, Radjikan; Susiantoro, Adi
JPAP: Jurnal Penelitian Administrasi Publik Vol 5 No 1 (2019): Jurnal Penelitian Administrasi Publik (JPAP)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v5i1.2352

Abstract

AbstractHealth service is a basic right owned by the government, along with improving the living standards of human being better and see the performance of government bureaucracy that is still far from public expectation, the government in this case the general is required to improve itself to improve health service for the community, at impatient BPJS class III. Since BPJS and other government programs, currently based on assessment, the quality of health services, especially in patient care, is more likely to decline if assessed in terms of patient satisfaction. This study aims to analyze the quality of service with the satisfaction of patients through the seven dimensions the quality of service consisting of assurance, empathy, reliability, responsiveness, tangible, core medical service and professionalism. The dimensions used to analyze the quality of service with the hospitalizations satisfaction patients BPJS class III in the RSU Haji Surabaya. Methods used in this research using the description of qualitative, sources used data is the primary data and secondary related to the situation and conditions. In this study author also use a technique research in the form of observation, interview and documentation in order to obtain the data primary to know how the quality of service with the patients BPJS class III satisfaction of the hospitalizations in the RSU Haji Surabaya. Based on the results of data analysis and discussion that has been done, the quality of service with the hospitalizations satisfaction patients BPJS class III in the RSU Haji Surabaya, according to the dimension of assurance, empathy, reliability, responsiveness, core medical service and professionalism the quality of service the hospitalizations third grade in RSU Haji Surabaya can be said good so that the patient was satisfied. Keywords: Quality of service, Patient satisfaction, the quality of service with the patient relationship satisfaction
Co-Authors Fitria, Aidil Radjikan Radjikan, Radjikan Sukristyanto, Agus Wahyu Dwi Astuti