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All Journal Komunikator Applied Quantitative Analysis (AQA)
Sri Suwarsi
Bandung Islamic University
Arts Humanities Decision Sciences, Operations Research & Management Languange, Linguistic, Communication & Media Mathematics Social Sciences

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Management of Cross-cultural Communication Barriers for Indonesian Migrant Workers in South Korea Nabilla Anasty Fahzaria; Sri Suwarsi; Sarah Annisa Fadhila; Wahyu Pebriyanto
Komunikator Vol 16, No 1 (2024)
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jkm.21112

Abstract

Indonesia, as a developing country, continues to grapple with a variety of labor challenges, including high unemployment rates and job scarcity. South Korea stands out as one of the destinations with a substantial presence of foreign migrant workers, including those from Indonesia. According to the Embassy of the Republic of Indonesia, the number of legal Indonesian citizens in South Korea has reached 37,000. Undoubtedly, Indonesian migrant workers encounter cross-cultural communication barriers in South Korea. This research aims to explore the cross-cultural communication challenges faced by Indonesian Migrant Workers (IMWs) in South Korea and examine the strategies they employ to manage these barriers effectively. Adopting a qualitative approach with a phenomenological method, data is gathered through interviews with Indonesian migrant workers from the fisheries, manufacturing, and tourism sectors in South Korea. The findings reveal that cultural disparities pose the primary challenge for IMWs in South Korea, affecting communication and causing discomfort. IMWs employ various strategies to address these communication barriers, focusing on managing language differences, adapting to work cultures, and fostering social networks to alleviate uncertainty and anxiety.
Defensive (Pseudo) Loyalty in Indonesian Textile Manufacturing: A PLS-SEM Study of Job Insecurity and Toxic Workplace Environment Bella Fujitha; Tasya Aspiranti; Sri Suwarsi
Applied Quantitative Analysis Vol. 5 No. 2 (2025): July - December Issue
Publisher : Research Synergy Foundation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/quant.4080

Abstract

This study examines how job insecurity and a toxic workplace environment shape employee loyalty in Indonesia's textile manufacturing sector, where cost pressure and employment uncertainty are rising. A quantitative survey was administered to 189 permanent and contract employees using proportional stratified random sampling. Measures captured four dimensions of job insecurity, toxic workplace indicators (ostracism, bullying, and workplace harassment), and three loyalty facets (affective, continuance, and normative). Hypotheses were tested using PLS-SEM with bootstrapping. Job insecurity significantly and positively predicts empliyee loyalty (B = 0.550; t = 4.416; p<0.001). A toxic workplace environment also shows a significant positive effect on loyalty (B = 0.287; t = 2.169; p = 0.030). Together, both predictors jointly explain a substantial portion of loyalty variation (R2 = 0.673), with job insecurity emerging as the stronger driver. These findings suggest that loyalty in this context may reflect defensive or pseudo-loyalty; employees remain and comply not primarily due to emotional attachment, but as an adaptive response to uncertainty, financial dependence, and limited job alternatives. The study contributes by reframing loyalty under stress as multidimensional outcome that can mask hidden disengagement. Practically, organizations should reduce insecurity signals through transparent workforce planning and credible development pathways, while strengthening psychosocial safety systems to mitigate workplace toxicity and convert "staying because I must" into sustainable commitment.
Co-Authors Bella Fujitha Nabilla Anasty Fahzaria Sarah Annisa Fadhila Tasya Aspiranti Wahyu Pebriyanto