Article Per Year (5 Year)
p-Index From 2021 - 2026
0.444
P-Index
This Author published in this journals
All Journal INTI Nusa Mandiri JEBD
Fahmi Junaedi
Fakultas Ekonomi Dan Bisnis, Universitas Ibn Khaldun Bogor
Computer Science & IT Economics, Econometrics & Finance Engineering

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Pengaruh Rotasi Kerja Dan Motivasi Kerja Terhadap Kinerja Karyawan PT. Graha Andrasentra Propertindo, Tbk Fahmi Junaedi; Muhammad Azis Firdaus; Anuraga Kusumah
Jurnal Ekonomi dan Bisnis Digital Vol. 2 No. 1 (2024): Juli - September
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The purpose of this research is to see the effect of work rotation and work motivation on the performance of PT employees. Graha Andrasentra Propertindo, Tbk, either partially or simultaneously. This research uses a quantitative approach and data collection techniques using questionnaires, with a sample of all employees totaling 50 respondents. The results of the multiple regression analysis test are Y = 5.810 + 0.315 X1 + 0.533 X2. The results of the correlation test have an interval between (0.800 - 1.000), and the determination test has a contribution of variables X1 to Y of 71.2%, X2 to Y of 76.8%, and together X1 and X2 to Y of 80 .3%, which means the independent variable has a strong and positive relationship with the dependent variable. The results of the work rotation t test showed that t count > t table (10.899 > 2.010) meaning that Ho1 was rejected and Ha1 was accepted, the work motivation t test obtained results of (12.608 > 2.010) meaning that Ho2 was rejected and Ha2 was accepted, and the f test result was (95.809 > 3.18) means Ho3 is rejected and Ha3 is accepted. From these data it can be concluded that work rotation and work motivation influence the performance of PT employees. Graha Andrasentra Propertindo, Tbk partially and simultaneously.
PERANCANGAN APLIKASI TIKET IT HELPDESK UNTUK MENINGKATKAN EFEKTIVITAS LAYANAN TEKNOLOGI INFORMASI karwur, veron vaskarian; Ramdha Janur Andriadji; Alviatul Laila; Fahmi Junaedi; Rocci Samuel Mossad; Riyan Latifahul Hasanah; Nugraha, Siti Nurhasanah
INTI Nusa Mandiri Vol. 20 No. 1 (2025): INTI Periode Agustus 2025
Publisher : Lembaga Penelitian dan Pengabdian Pada Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33480/inti.v20i1.7002

Abstract

Effective and responsive Information Technology (IT) services play a crucial role in supporting organizational operations. However, in practice, ASPAN Company still faces challenges in recording, monitoring, and resolving IT incidents due to the absence of an integrated system. This study aims to design an IT Helpdesk ticketing application that enhances the effectiveness of IT services through a systematic, fast, and measurable incident management process. The research adopts the waterfall methodology and qualitative data collection using a case study approach through direct observation involving IT staff and service users. The result of this study is a web-based application that enables users to create incident report tickets, track ticket status, and provide feedback on the services received. The system also provides performance reports that are useful for service evaluation. The implementation results demonstrate a significant improvement in IT service performance, where the average incident resolution time decreased from 2.5 hours to 1.5 hours. Furthermore, the system facilitates real-time ticket tracking, historical issue management, and structured performance reporting to support IT service evaluation. With the implementation of the IT Helpdesk ticketing application, the IT issue-handling process becomes more efficient, well-documented, and ultimately improves the overall quality of Information Technology services within ASPAN company
Co-Authors Alviatul Laila Anuraga Kusumah karwur, veron vaskarian Muhammad Azis Firdaus Nugraha, Siti Nurhasanah Ramdha Janur Andriadji Riyan Latifahul Hasanah Rocci Samuel Mossad