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All Journal CEMERLANG :Jurnal Manajemen dan Ekonomi Bisnis
Azzah Hanifah
Universitas Muhadi Setiabudi
Economics, Econometrics & Finance

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Pengaruh Kualitas Pelayanan, Fasilitas dan Kepercayaan Masyarakat terhadap Kepuasan Masyarakat di Rumah Sehat Badan Amil Zakat Nasional (BAZNAS) Kabupaten Brebes Azzah Hanifah; Nur Aisyah; Akbar NP Darma Wahana; Muhammad Syaifulloh; Dwi Harini
CEMERLANG : Jurnal Manajemen dan Ekonomi Bisnis Vol. 5 No. 2 (2025): MEI: CEMERLANG : Jurnal Manajemen dan Ekonomi Bisnis
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/cemerlang.v5i2.10466

Abstract

This study aims to determine the effect of service quality, facilities, and public trust on public satisfaction at Rumah Sehat Baznas (RSB). The method used is a quantitative approach with data collection techniques through the distribution of questionnaires, both online using Google Form and offline by distributing printed questionnaires directly to respondents at the location. The number of respondents in this study was 100 RSB service users. Data were analyzed using SPSS software. The results of the study showed that partially, service quality had a significant effect on public satisfaction, with a t-count value of 4.208 > t table 1.984 and a significance value of 0.000 <0.05. Facilities also had a significant effect on public satisfaction with a t-count value of 2.175> 1.984 and a significance value of 0.032 <0.05. Furthermore, public trust has a significant influence on public satisfaction with a t-value of 2.219> 1.984 and a significance of 0.029 <0.05. Simultaneously, the three independent variables have a significant influence on public satisfaction, as evidenced by the F test with a calculated F value of 17.493 > F table 2.70 and a significance value of 0.000. This finding indicates that service quality, facilities, and public trust are important factors in determining the level of public satisfaction with health services at RSB.
Co-Authors Akbar NP Darma Wahana Dwi Harini MUHAMMAD SYAIFULLOH NUR AISYAH