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All Journal Jurnal Kesehatan Masyarakat Andalas (Andalas Journal of Public Health) Policy & Governance Review Jurnal Bina Praja Sawala : Jurnal Administrasi Negara SOSHUM : Jurnal Sosial dan Humaniora [Journal of Social Sciences and Humanities] Jurnal Perencanaan Pembangunan BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Aliansi : Jurnal Politik, Keamanan Dan Hubungan Internasional Jurnal Ekonomi dan Pembangunan Indonesia
Krisna Puji Rahmayanti
Department Of Public Administration, Faculty Of Administrative Science, Universitas Indonesia
Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Energy Environmental Science Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Other

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Journal : Policy

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The Tendency of Transition from Structural to Functional Positions in National Civil Service Agency and the Ministry of Environment and Forestry Amy Yayuk Sri Rahayu; Krisna Puji Rahmayanti
Policy & Governance Review Vol 2 No 3 (2018): September
Publisher : Indonesian Association for Public Administration

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (571.997 KB) | DOI: 10.30589/pgr.v2i3.96

Abstract

This study aims to highlight the phenomenon of transition from structural to functional positions in government bureaucracy in Indonesia. Since in this modern era, an environmental change strongly influences public organizations which encourage public organizations like bureaucracy must be adaptive. In line with the issuance of Law No. 5/2014 on State Civil Apparatus (ASN), public organizations such as bureaucracy have undergone reform to be structurally lean and functionally rich. Consequently, there is a gradual change that government institutions change from structural to functional positions. The methodology applied is post-positivism. The concept of job analysis in the structure of public organizations is deductively downgraded into its indicators and then used as guidance in qualitative data collection. The result found that, firstly, job analysis is still applied and relevant to determine Administrative and Functional Positions in both government institutions, yet it is not carried out systematically and optimally. Secondly, the trend in the tendency of transition from structural to functional positions in both government institutions is due to the misperception of the employees towards Functional Positions.
Performance Evaluation of Public Service Mall (Mall Pelayanan Publik) in Indonesia using the Balanced Scorecard Amy Yayuk Sri Rahayu; Krisna Puji Rahmayanti; Wahyu Mahendra; Syifa Amania Afra
Policy & Governance Review Vol 6 No 2 (2022): May
Publisher : Indonesian Association for Public Administration

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30589/pgr.v6i2.570

Abstract

The provision of public services in various regions in Indonesia began to be integrated into the public service mall (PSM) or Mall Pelayanan Publik (MPP), an expansion of the Office of Investment and One-Stop Integrated Services (DPMPTSP). The evaluation of public services showed a significant increase in the public service achievement index (Kemenpan RB, 2021). However, this evaluation was based on the perspective of the public as service users, whilst other crucial perspectives, namely internal processes, employee learning, and growth, and finance, are yet to be considered. For the comprehensive performance evaluation, a Balanced Scorecard (BSC) was employed in this study. This study aims to measure the performances of 11 MPP using the scorecard, in which the scores can be used as a basis for improvement and reinforcement of MPP in the future. By using a mix method approach, the results found that two aspects, finance and employee learning and growth, experience the lowest score. Meanwhile, two other dimensions (service quality and internal processes) obtained optimum results. These findings bring a main recommendation to revisit the nomenclature of MPP: expected to adopt data and authority integration, improve management clarity, and enhance organization capacity and capability.
Co-Authors Afra, Syifa Amania Ahsan, Abdillah Anza, Fikri Akbar Kusumawardhani, Dhian Muhamad Azami Nasri Muhammad Nurdin Alamsyah Murwendah Murwendah Nadira Amalia Nidaan Khafian Pungkas Bahjuri Ali Putri Kemala Dewi Renova Glorya Montesori Siahaan Saragih, Arfah Habib Siti Ghina Sri Rahayu, Amy Yayuk Syifa Amania Afra Veronica Veronica VERONICA VERONICA Wahyu Mahendra Wardani, Afiati Indri