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All Journal Jurnal Kesehatan Masyarakat Andalas (Andalas Journal of Public Health) Policy & Governance Review Jurnal Bina Praja Sawala : Jurnal Administrasi Negara SOSHUM : Jurnal Sosial dan Humaniora [Journal of Social Sciences and Humanities] Jurnal Perencanaan Pembangunan BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Aliansi : Jurnal Politik, Keamanan Dan Hubungan Internasional Jurnal Ekonomi dan Pembangunan Indonesia
Krisna Puji Rahmayanti
Department Of Public Administration, Faculty Of Administrative Science, Universitas Indonesia
Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Energy Environmental Science Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Other

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Journal : BISNIS

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Public Service Delivery in a Conflict and Natural Disaster Region Rahmayanti, Krisna Puji
BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Vol. 25, No. 1
Publisher : UI Scholars Hub

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Public service quality is the reflection of the government performance, particularly in the disaster and conflict-affected regions. In the post-conflict area, the government has difficulty to increase government performance because conflict affect public service delivery. Moreover, the disaster-affected region needs a quick response to stabilize public service delivery. Aceh is one of conflict and natural disaster affected area in Indonesia which suffered in all aspect include in the public service delivery. In these circumstances, a reconstruction process to revitalize service delivery is an important aspect. Therefore, this review paper aims to analyze public service delivery during conflict and tsunami hit Aceh. The result found that the lack of public service capability triggered the conflict. During conflict period, the resentment toward government manifested in the destruction of the public buildings. Conflict period in Aceh made many public buildings were destroyed or inactive which eventually impede public service. The phenomenon of the tsunami, in one hand, ended the conflict, but on the other hand, increased the damage of the public service system in Aceh. Therefore, the reconstruction process in Aceh which comes from state and national or international non-state play crucial role to build public service delivery.
The Perception of Actors Toward Collaboration in Public Services: Evidence from Civil Registration Services Innovation in the Pangkajene and Island Regency Rahmayanti, Krisna Puji
BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Vol. 28, No. 1
Publisher : UI Scholars Hub

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This paper aims to analyze the perception of involved actors toward collaboration and investigate conditions that motivate actors to collaborate in delivering public services. This study uses pragmatic philosophy that utilizes qualitative data collection. Despite the government as the leading service provider, non-state actors' involved in planning, organizing, and evaluating service delivery. By conducting a focus group discussion, providing an open question survey, and analyzing relevant news, this research emphasizes that public service providers and communities involved in public service delivery perceived collaboration as working with others or cooperating and achieving common goals. The actors’ belief that achieving common goals is the driver to collaboration. The result also found that developing policies and legal framework to strengthen collaboration is essential to sustain the collaboration.
Co-Authors Afra, Syifa Amania Ahsan, Abdillah Anza, Fikri Akbar Kusumawardhani, Dhian Muhamad Azami Nasri Muhammad Nurdin Alamsyah Murwendah Murwendah Nadira Amalia Nidaan Khafian Pungkas Bahjuri Ali Putri Kemala Dewi Renova Glorya Montesori Siahaan Saragih, Arfah Habib Siti Ghina Sri Rahayu, Amy Yayuk Syifa Amania Afra Veronica Veronica VERONICA VERONICA Wahyu Mahendra Wardani, Afiati Indri