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All Journal Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah RESLAJ: Religion Education Social Laa Roiba Journal
Rosyidatuzzahro Anisyukurillah
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Religion Agriculture, Biological Sciences & Forestry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Social Sciences

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Efektivitas Pelayanan Outreach Door To Door terhadap Pemberian Bantuan Program Padat Karya di Kelurahan Bangkingan Kota Surabaya Julia Putri Anggraini; Rosyidatuzzahro Anisyukurillah
Reslaj: Religion Education Social Laa Roiba Journal Vol. 6 No. 6 (2024): RESLAJ: Religion Education Social Laa Roiba Journal
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v6i6.1499

Abstract

This research uses a qualitative approach to see the effectiveness of door to door outreach services in the Labor Intensive Program in Bangkingan Village, Surabaya City. Secondary data sources for this research were obtained through interviews and observations of the implementation team and the community receiving assistance. Data analysis uses effectiveness theory according to Gibson et al (2003) with five indicators: production, effectiveness, satisfaction, adaptation and development. From the research results, it was found that the production process involved identification, data collection and re-examination of potential aid recipients. Program implementation involves a door to door outreach team which plays an important role in outreach, project implementation and monitoring. Distribution of aid was carried out in Bangkingan Village, along with a comprehensive evaluation after the program was implemented. The effectiveness of the program is measured through five indicators, and the analysis results show a positive impact on production, efficiency, satisfaction, adaptation and development. Door to door outreach services increase operational efficiency by providing better information accessibility, accurate data collection, and active community participation. The implementation team can overcome challenges and negative responses from the community through adaptation. Although some residents feel uncomfortable, providing education and ongoing evaluation helps minimize this discomfort. Community satisfaction is an important focus, direct interaction creates closer relationships. Challenges such as negative responses or citizen discomfort are overcome by increasing adaptation and communication. The involvement of sub-districts in door-to-door outreach services opens up opportunities to understand more deeply the conditions of the community, increase the efficiency and relevance of programs, and build closer relationships between the government and the community.
Pemantauan dan Evaluasi Aspek Kinerja Penyelenggaraan Pelayanan Publik pada Kecamatan Kenjeran Kota Surabaya Ghea Arnanda; Rosyidatuzzahro Anisyukurillah
Reslaj: Religion Education Social Laa Roiba Journal Vol. 6 No. 10 (2024): RESLAJ: Religion Education Social Laa Roiba Journal 
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v6i10.2926

Abstract

Monitoring and Evaluation of Public Service Performance (PEKPPP) is the process of measuring public service performance in a work unit systematically within a predetermined period of time in accordance with regulations on performance appraisal guidelines, namely PermenPAN RB Number 5 of 2023. The purpose of this study was conducted to determine and analyze the extent to which the optimization of the implementation of public service performance in the locus unit of the Kenjeran District Office, Surabaya City. This research uses descriptive qualitative research with primary data collection techniques, namely interviews, field observations, and documentation, along with secondary data that the author gets through laws and regulations, books, articles, journals and publication sources relevant to the research. The results showed that Kenjeran Sub-district has implemented six aspects of good governance because it has compiled a governance policy document, published a Public Service Information System through printed media in the service room and the sub-district website / social media, there are facilities and infrastructure such as service rooms, parking areas, toilets, lactation rooms, wheelchairs, front offices (FO), complaints consultations and other supporting facilities that are easily accessible to service users and suitable for use, besides that there are innovations in Kenjeran Sub-district.  
Evaluasi E-Peken Sebagai Inovasi Pelayanan Publik Bidang Ekonomi Dalam Memberdayakan Pelaku Usaha Mikro Kecil Menengah di Kota Surabaya Ananda Dwi Firdaus; Annisa Ika Putri; Sindy Mahrani; Rachmad Dwi Prasetyo; Rayhan Vira Puspita; Rosyidatuzzahro Anisyukurillah
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 6 No. 10 (2024): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v6i10.2946

Abstract

The development of technology and information is very popular among entrepreneurs.  In developing MSMEs in Surabaya City, the Surabaya City Government created the E-Peken Application Innovation. But on the other hand, this application still requires improvement and development in terms of the performance of functions and application features so that the application performance runs better and can create a sense of comfort in use by MSMEs players. Not only in terms of applications, the Surabaya City government also needs to evaluate the policy of encouraging ASN and OPD to shop at the E-Peken Application. This study aims to analyze and examine the evaluation of E-Peken as an economic public service innovation in raising the potential of Micro, Small and Medium Enterprises in Surabaya City. The research approach uses a qualitative descriptive method. Data were collected through interviews with informants selected by purposive sampling, field observations, and documentation. The results of this study are 1) Effectiveness, in this case in this case the existence of E-Peken can change and move the motivation of MSMEs actors to join the E-Peken platform 2) Efficiency, in this case the implementation of E-peken has been optimal in providing services despite the lack of socialisation at the beginning of making E-Peken 3) Adequacy, in this case the application of the E-Peken application has been good in achieving goals with the creation of E-Peken. 4) Evenness, this E-Peken platform has been socialized to the people of Surabaya City and can reach the target group.5) Responsiveness, in this case the practice of E-Peken users is very satisfied with the existence of E-Peken because it can reach various groups 6) Accuracy, in this case E-Peken has succeeded in being able to improve public services. Although sometimes it is not optimal because there are sellers who are not MSMEs  players but enter their merchandise catalogs into the E-Peken application. In general, it can be concluded that the existence of the E-Peken platform is very helpful for MSMEs players to market their products and make their turnover increase.
Co-Authors Ananda Dwi Firdaus Annisa Ika Putri Ghea Arnanda Julia Putri Anggraini Rachmad Dwi Prasetyo Rayhan Vira Puspita Sindy Mahrani