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All Journal Bibliotika : Jurnal Kajian Perpustakaan dan Informasi
Putri Nur Amalia
Universitas Airlangga
Library & Information Science

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THE IMPACT OF AI ON LIBRARY INFORMATION SERVICE QUALITY Putri Nur Amalia; Irdiana Rahma Kurniawati; Faisal Fahmi
BIBLIOTIKA : Jurnal Kajian Perpustakaan dan Informasi Vol 8, No 1 (2024)
Publisher : Departemen Sastra Indonesia, Fakultas Sastra, Universitas Negeri Malang (UM)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17977/um008v8i12024p77-87

Abstract

This research explores the transformative impact of Artificial Intelligence (AI) in library services. It investigates AI's potential to enhance efficiency, personalize service delivery, and improve library collection management. The study employs qualitative methods, including in-depth interviews and document analysis, with a focus on academic and public libraries that have integrated AI. The findings reveal positive acceptance of AI by library professionals, increased user satisfaction, and the potential for more dynamic library services. However, challenges such as staff training and data privacy issues exist. AI's role in collection management is also highlighted. This research contributes to understanding AI's implications for libraries and underscores the need for responsible AI implementation.
Co-Authors Fahmi, Faisal Irdiana Rahma Kurniawati