Garuda - Garba Rujukan Digital

THE INFLUENCE OF ACADEMIC CULTURE, ORGANIZATIONAL COMMUNICATION CLIMATE, QUALITY OF SERVICE AGAINST CUSTOMER SATISFACTION AT HIGH SCHOOL TRANSPORTATION MANAGEMENT Ervin Agung Priambodo; Thamrin Abdullah; Maruf Akbar
IJER - INDONESIAN JOURNAL OF EDUCATIONAL REVIEW Vol 4 No 2 (2017): Indonesian Journal of Educational Review (IJER)
Publisher : Program Pascasarjana Universitas Negeri Jakarta

The purpose of this research is to determine the influence of academic culture, organizational communication climate, and service quality to customer satisfaction at Trisakti High School of Management Transportation Jakarta (STMT Trisakti Jakarta). This research tries to answer the problems that can give influence to customer satisfaction. The research was conducted at Trisakti High School of Management Transportation Jakarta with a population of 1,203 people, and a sample of 177 people all of whom are STMT Trisakti students in thesixth semester. This research uses quantitative approach with path analysis method. Hypotheses in this study show: (1) academic culture has a direct positive effect on customer satisfaction, (2) organizational communication climate has a direct positive effect on customer satisfaction, (3) service quality has positive direct effect on customer satisfaction, (4) academic culture has direct effect Positive to the quality of service, (5) organizational communication climate has a direct positive effect on service quality. Therefore, to improve customer satisfaction of customer satisfaction at STMT Trisakti Jakarta, must improve academic culture, organizational communication climate, and service quality. Keywords : Academic culture, organizational communication climate, service quality, and customer satisfaction.

Influence of Motivation and Compensation on Employee Performance through Job Satisfaction at PT Biofarma (Persero) Asep Hamdani; R. Ervin Agung Priambodo
Kontigensi : Jurnal Ilmiah Manajemen Vol 12 No 1 (2024): Kontigensi: Jurnal Ilmiah Manajemen
Publisher : Program Doktor Ilmu Manajemen, Universitas Pasundan, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56457/jimk.v12i1.524

Employee performance is an important thing that needs to be considered because it has an important role in the success of a company. Employee performance is not only influenced by individual abilities, but also by motivational factors, compensation and job satisfaction. This research aims to analyze the direct influence of motivation, compensation and job satisfaction on employee performance at PT Biofarma (Persero), the influence of motivation on employee performance at PT Biofarma (Persero) through job satisfaction, and the influence of compensation on employee performance at PT Biofarma (Persero) through job satisfaction. The type of research used is quantitative research, with a sample size of 202 respondents. Data collection uses a questionnaire distributed via Google Form. The data processing method uses path analysis with SPSS 22.0 and Sobel Test. The research results show; motivation has a significant effect on employee performance, compensation has no significant effect on employee performance, motivation has a significant effect on employee performance through job satisfaction, compensation has a significant effect on employee performance through job satisfaction, and job satisfaction has a significant effect on employee performance at PT Biofarma (Persero)

PENGARUH LINGKUNGAN KERJA DAN INOVASI TERHADAP KEPUASAN KERJA KARYAWAN MILENIAL DI PT XYZ DENGAN PENGEMBANGAN KARIR SEBAGAI VARIABEL INTERVENING Octora, Sophia Dwiyanti; Priambodo, Ervin Agung; WS, Paidi
Journal of Management and Leadership Vol. 6 No. 2 (2023): Volume 6 - Nomor 2 - November 2023
Publisher : Management and Leadership Study Programme

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47970/jml.v6i2.407

Employees are an important company asset who have quality work competencies to provide the best performance to support company programs. In practice, the Human Capital (HC) team has a competency improvement program that requires motivation from employees as an internal factor so that the program can run effectively. Work motivation is affected by a variety of factors such as salary, work environment, job security, relationships with coworkers, awards, and so on. This influences whether an employee is satisfied with his or her job. The proportionate stratified random sampling approach was utilized, which is a sampling methodology for populations with mixed or variable features, and the data in this study uses a quantitative approach. The population is millennial employees at PT XYZ with a total of 139 millennial employees. The data was collected by distributing a questionnaire with 28 closed questions and response options indicating how strongly respondents agreed or disagreed with the questions posed. The results show it is possible to conclude that the millennial employees at PT XYZ have a level of job satisfaction that is influenced by work environment factors, innovation, and career development factors that can mediate changes in the level of job satisfaction. This finding could be an overview of benchmarks for management in departments, so that job satisfaction obtained by employees does not become a saturation point but becomes a driving force to improve their performance in this company continuously.

THE EFFECT OF JOB SATISFACTION AND WORK LIFE BALANCE ON EMPLOYEE ENGAGEMENT AT PT PELAYARAN BAHTERA ADHIGUNA (PT BAg) Sukmawati, Dina; Agung Priambodo, Ervin; Ishak, Gos
Journal of Management and Leadership Vol. 6 No. 2 (2023): Volume 6 - Nomor 2 - November 2023
Publisher : Management and Leadership Study Programme

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47970/jml.v6i2.456

Human Resources is an important element and is the focus of many companies in achieving competitive advantage. Every company expects high engagement from its employees because it greatly influences the company's overall performance and is the key to the company's success and profitability. This study aims to determine how much the factors of job satisfaction and work life balance carried out by PT BAg employees affect employee engagement with the company. The sampling technique used is saturated sampling and the data is processed using a quantitative approach. The population is organic employees and work assignments at PT BAg, totaling 74 employees by distributing a questionnaire of 50 questions. The data analysis method used was multiple linear regression which was analyzed with the SPSS program. The results of this study indicate that job satisfaction has a positive and significant partial effect of 62% on employee engagement, while Work-Life Balance has a partial positive and significant effect of 18% on employee engagement. Simultaneously job satisfaction and work life balance have a positive and significant effect of 74% on employee engagement and the remaining 26% are influenced by other variables not examined in this study.

Analisa Technology Acceptance Model Untuk Implementasi Single Sistem Operasi Di Terminal Petikemas Makassar Rangga Aksara, Frenda; Usman, Osly; Agung Priambodo, Ervin
GEMA EKONOMI Vol 12 No 6 (2023): GEMA EKONOMI
Publisher : Fakultas Ekonomi Universitas Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55129/https://doi.org/10.55129/.v12i4.2927

This study aims to measure the level of acceptance of the use of the system using the TAM (Technology Acceptance Model) theoretical analysis on the implementation of a single operating system at the Makassar Container Terminal. A single operating system consisting of a terminal operating system and a customer portal is something new for users at the Makassar Container Terminal, so it is necessary to measure the level of acceptance of this application to get feedback from users with the factors of the technology acceptance model. The research methodology uses a quantitative research method using a questionnaire as a data collection instrument. After tabulating the data, then the data is tested statistically descriptive, then analyzed by testing the measurement model (inner model) and testing the structural model (outer model). The results of testing the hypothesis produce that the Perceived Ease Of Use instrument has a positive and significant effect on Perceived Usefulness in the use of a Single Operating System, then the Perceived Ease Of Use instrument has a positive and significant effect on Attitude Toward Using in the use of a Single Operating System. Then the relationship between Perceived Usefulness with Attitude Toward Using and Behavioral Intention also has a significant and positive impact on this study, then Attitude Toward Using produces a significant and positive influence on Behavioral Intention, and in the last hypothesis it is also proven that Behavioral Intention has a positive and significant influence on Actual Usage using a single operating system application at the Makassar Container Terminal

The Influence of Psychological Safety, Transformational Leadership on Employee Engagement of the Company through the Meaning of Work Prihartati, Ika; Agung Priambodo, Ervin; Budiantoro, Anandha
Journal of World Science Vol. 2 No. 9 (2023): Journal of World Science
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/jws.v2i9.412

The success of organizational goals can be achieved effectively when supported by employees who have a deep commitment to the organization. Strong Employee Engagement will drive motivation, enhance productivity, foster harmonious relationships, and provide significant benefits to both parties. This research aims to understand and analyze the influence of psychological safety and transformational leadership on employee engagement through work meaning. The research methodology used a quantitative descriptive approach. Data collection was done through a questionnaire that assessed employee behaviors in the workplace, their interpretations, and interactions as leaders or subordinates in the organizational context. This study was conducted at PT Bio Farma (Persero) in Bandung, involving 253 respondents. Path analysis was used to evaluate hypotheses based on data collected from a 46-statement questionnaire. The results of this research indicate that good Psychological Safety, effective Transformational Leadership, and the presence of meaning in work (Work Meaning) play crucial roles in enhancing Employee Engagement at PT Bio Farma. Specifically, Psychological Safety and Work Meaning have the most significant direct impact on the level of employee engagement, each accounting for 65% and 60%, respectively. The findings of this research have important implications for companies looking to enhance employee engagement by focusing on psychological safety and promoting a transformational leadership style that facilitates meaningful work for employees.

Analisa Technology Acceptance Model Untuk Implementasi Single Sistem Operasi Di Terminal Petikemas Makassar Rangga Aksara, Frenda; Usman, Osly; Agung Priambodo, Ervin
GEMA EKONOMI Vol 12 No 6 (2023): GEMA EKONOMI
Publisher : Fakultas Ekonomi Universitas Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/gemaekonomi.v12i6.2985

This study aims to measure the level of acceptance of the use of the system using the TAM (Technology Acceptance Model) theoretical analysis on the implementation of a single operating system at the Makassar Container Terminal. A single operating system consisting of a terminal operating system and a customer portal is something new for users at the Makassar Container Terminal, so it is necessary to measure the level of acceptance of this application to get feedback from users with the factors of the technology acceptance model. The research methodology uses a quantitative research method using a questionnaire as a data collection instrument. After tabulating the data, then the data is tested statistically descriptive, then analyzed by testing the measurement model (inner model) and testing the structural model (outer model). The results of testing the hypothesis produce that the Perceived Ease Of Use instrument has a positive and significant effect on Perceived Usefulness in the use of a Single Operating System, then the Perceived Ease Of Use instrument has a positive and significant effect on Attitude Toward Using in the use of a Single Operating System. Then the relationship between Perceived Usefulness with Attitude Toward Using and Behavioral Intention also has a significant and positive impact on this study, then Attitude Toward Using produces a significant and positive influence on Behavioral Intention, and in the last hypothesis it is also proven that Behavioral Intention has a positive and significant influence on Actual Usage using a single operating system application at the Makassar Container Terminal

Kepemimpinan Transformasional Yang Melayani Masyarakat Dalam Bingkai Kebhinekaan Agung Priambodo, Ervin
Jurnal Wahana Bina Pemerintahan Vol. 4 No. 2 (2017): Jurnal Ilmiah Pengembangan Studi Pemerintahan Program Pascasarjana Magister(S2)
Publisher : Sekolah Tinggi Ilmu Pemerintahan Abdi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55745/jwbp.v4i2.78

Diversity is a gift from the almighty power of the Indonesian people that cannot be denied anymore, which is a form of national strength and noble values possessed by the Indonesian people. Diversity is a spirit in providing good services for all Indonesian citizens who do not look at ethnic origin, skin color, groups and groups. Transformational leadership is a leadership style used by a leader if he wants a group to widen its boundaries and have performance beyond the status quo or achieve a whole new set of organizational goals. Transformational leadership is the answer in providing excellent service quality for all people in the scope of government. The leadership of transformation that provides quality of service within the frame of diversity will satisfy the community so that it will usher in the corridor of the Unitary Republic of Indonesia. DAFTAR PUSTAKA Buku-Buku Brundet, Mark, Neil Burton, Robert Smith, Leadership in Education, London : Sage Publish, 2003. Cassidy, Carlene M, Robert Kreitner, Principles of Management 12th, USA :SouthWestern Cengage Learning, 2011. Daft, Richard L, The Leadership Experience 6th, USA : Cengage Learning, 2015. Gibson, Organizations, New York : McGraw-Hill Companies, Inc, 2006. Hamengku Bowono X, Sultan, Merajut Kembali Ke indonesiaan Kita, Jakarta :Gramedia Pustaka Utama, 2008. Hill, Arthur V, Field Service Management, America : RICHARD D. IRWIN, INC,1992. Hughes, Bass, Leadership Enchanging The Lessons of Experience 8th, New York :McGraw Hill, 2015. Jason A. Colquit, Jeffery A. Lepine and Michael J. Wesson, Organizational Behavior: Improving Perfor mance and Commitment in the Workplace, Bston: McGraw-Hill, 2011. Kaelan, Pendidikan Pancasila, Yogyakarta :Paradigma, 2004. Kasmir, Customers Services Excellent, Jakarta :Raja Grafindo, 2017. Majid, Suharto Abdul, Customer Dalam Bisnis Jasa Transportasi, RAJA WALI PERS:PT. Raja Grafindo, 2012. Malau, Harman, Manajemen Pemasaran, Bandung : Alfabeta, 2017. Nelson, Debra L., James Campbell Quick, Organizational Behavior: Foundation, Realities and Chalenge,Canada:Thomson, 2006. Palmer, Andrian, Principles Of Services Marketing, Singapore : McGraw-Hill, 2001. Rangkuti, Freddy, Customer Service Satisfaction & Call Center, Jakarta :PT. Gramedia Pustaka Utama, 2014. Customer Care Excellence, Jakarta :Gramedia Pustaka Utama, 2016. Robert, Lussier N, Achua, Management Fundamentals, Concept, Aplications, Skill Development, Australia: South Western, 2010. Scermerhorn, John R. Jr, Daniel G. Bachrach, Introduction to Management 13th, Singapore : Wiley, 2015. Wibowo, Manajemen Kinerja, Jakarta : PT. Raja Grafindo Persada, 2014. Yukl, Gary A, Leadership in Organizations 8t, New England : Pearson, 2013. Jurnal Gao-Liang Wang, Yu-Je Lee, Song-Fen Cheng, The Impact of Organizational Climate, Service Quality and customer Satisfaction on Organizational Performance: a Case of International Tourist Hotel Industry in Taipei City,International Journal of Business and Management Invention., Volume 5 Issue 6 ||June. 2016 ||., h. 58 Roland K. Yeo, Servicing service quality in higher education: quest for excellence, VOL. 16 NO. 3 2008, Q Emerald Group Publishing Limited, ISSN 1074-8121, h. 100. Internet http://www.astalog.com/974/asal-mula-terbentuknya-bhineka-tunggal-ika.htm http://www.beraunews.com/serba-serbi/3052-melayani-masyarakat-mulailah-dari-yang-sederhana https://damainegerikutercinta.wordpress.com/2012/05/14/kita-butuh-pemimpin-yang-amanah-dan-menjaga-kebhinekaan-5/ https://dkn.go.id/ruang-opini/9/jumlah-pulau-di-indonesia.htm. http://jateng.tribunnews.com/2016/09/01/data-terkini-jumlah-penduduk-indonesia-2579-juta-yang-wajib-ktp-1825-juta. https://www.bps.go.id/KegiatanLain/view/id/127).

The Effect of Overtime Work and Work Environment on Employee Performance Through Job Satisfaction at PT Bio Farma (Persero) Mochamad Ridwan; R. Ervin Agung Priambodo
Eduvest - Journal of Universal Studies Vol. 4 No. 8 (2024): Journal Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v4i8.1733

This study aims to determine the effect of overtime on employee performance, the effect of work environment on employee performance, the effect of overtime on employee performance mediated by job satisfaction, the effect of work environment on employee performance mediated by job satisfaction, and the effect of job satisfaction on employee performance. This research was conducted at PT Bio Farma (Persero) with a sample size of 237 people. The method used was quantitative with data collection techniques using questionnaires. Statistical testing used SEM PLS (Structural Equation Modeling Partial Least Square) to measure the relationship between variables. The results showed that the work environment and job satisfaction have a direct positive and significant effect on performance. Furthermore, overtime work and the work environment have a positive and significant indirect effect on performance through job satisfaction, while overtime work has a direct negative and nonsignificant effect on employee performance. This research can have good implications for companies and leaders in efforts to improve employee performance by implementing appropriate overtime work policies, maintaining a conducive work environment, and not neglecting job satisfaction as a positive booster for employees.

Title

Found 9 Documents
Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title Search

Found 9 Documents Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title

Found 9 Documents
Search