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All Journal Jurnal GeoEkonomi
Nurfitriani Nurfitriani
Universitas 17 Agustsu 1945 Samarinda
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences

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PENGEMBANGAN MODEL EVALUASI KINERJA SDM BERBASIS BALANCED SCORECARD: STUDI PADA PERUSAHAAN JASA KONSULTAN Nurfitriani Nurfitriani; Umi Kulsum; Sunarto Sunarto; Heriyanto Heriyanto
Jurnal GeoEkonomi Vol. 15 No. 1.2024 (2024): EDISI KHUSUS SEMNAS FEB-UNIBA 2024
Publisher : Program Studi Manajemen Fakultas Ekonomi Universitas Balikpapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36277/geoekonomi.v15i1.2024.456

Abstract

This research aims to develop a Balanced Scorecard-based Human Resources (HR) performance evaluation model that suits the needs and characteristics of consulting services companies. Through a qualitative approach, data was collected through in-depth interviews, participant observation, and document analysis from five different consulting companies. The results of the analysis show that HR performance evaluation practices tend to be separated from the strategic planning process and are not aligned with the company's long-term goals. Based on these findings, a Balanced Scorecard-based HR performance evaluation model was developed, which includes financial, customer, internal process, and learning and growth dimensions. This model was then validated and field tested, which demonstrated its validity, relevance and implementability in the context of consulting services companies. The practical implication of this research is the importance of aligning performance evaluation with strategic planning to increase the effectiveness of HR performance management and support the achievement of consulting companies' business goals.
Co-Authors Heriyanto Heriyanto Sunarto Sunarto Wijoseno Lelono, Titin Ruliana, Umi Kulsum