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All Journal Journal of Tourism Economics and Policy Journal of Governance, Taxation, and Auditing
LAU, Yoanita Vianney
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Economics, Econometrics & Finance Public Health Social Sciences

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Implementation of Good Governance in Improving the Quality of Public Services at the Fatuaruin Village Office, Sasitamean District, Malaka District LINO, Maria M.; LAU, Yoanita Vianney; TODA, Hendrik
Journal of Governance, Taxation and Auditing Vol. 2 No. 4 (2024): Journal of Governance, Taxation and Auditing (April - June 2024)
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/jogta.v2i4.1048

Abstract

This research aims to determine the application of good governance in improving the quality of public services at the Fatuaruin Village Office, Sasitamean District, Malaka Regency. This research uses descriptive research methods with a qualitative approach. The number of informants was seven people using purposive sampling techniques. Data collection techniques include observation, interviews and documentation. Data reduction, comparative analysis, and conclusion are the data analysis techniques used. This research indicates that implementing good governance to improve public services at the Fatuaruin village office, Sasitamean subdistrict, Malaka district can be improved from aspect (1). Several services still need to be maximized in delivering information (2). Responsiveness. The community assesses that village officials have yet to respond optimally to services. (3). Regarding fairness, the community believes that village officials must be fairer in providing services because people often receive unequal services, and illegal levies occur to get maximum service from the authorities. (4) Effectiveness and efficiency: The community believes that village officials must be more effective and efficient in providing services because the community is often slow to receive services and must comply with predetermined standards, thus making the community feel disadvantaged regarding time and costs. The obstacles faced by the Fatuaruin Village government, Sasitamean District, and Malaka Regency in implementing good governance are Limited resources, lack of awareness and understanding of village officials about good governance, lack of community involvement, Corruption and nepotism.
Implementation of Good Governance in Improving the Quality of Public Services at the Fatuaruin Village Office, Sasitamean District, Malaka District LINO, Maria M; LAU, Yoanita Vianney; TODA, Hendrik
Journal of Tourism Economics and Policy Vol. 4 No. 1 (2024): Journal of Tourism Economics and Policy (January - March 2024)
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/jtep.v4i1.966

Abstract

This research aims to assess the Application of Good Governance in Enhancing Public Service Quality at the Fatuaruin Village Office, Sasitamean District, Malacca Regency, utilizing descriptive research methods with a qualitative approach. A total of 7 informants were purposively sampled for data collection through observations, interviews, and documentation analysis. The theoretical framework employed is based on the work of Ramdani et al (2022). The findings reveal challenges in the implementation of good governance at the Fatuaruin Village Office. Transparency is compromised, particularly in disseminating information related to business licensing services, leading to public perception that transparency efforts are not fully optimized. Responsiveness falls short as officials are frequently unavailable when needed, causing delays in service. The fairness of services provided is questioned, with instances of unequal treatment and illegal levies. Effectiveness and efficiency are criticized due to slow services that deviate from predetermined standards, resulting in community dissatisfaction with time and cost implications. Several obstacles impede the effective implementation of good governance in the village, including limited resources, insufficient awareness among officials, a lack of community involvement, and instances of corruption and nepotism. Recommendations include optimizing the principles of good governance—transparency, responsiveness, fairness, and efficiency—considering local contexts. This optimization is expected to enhance the quality of services provided, ensuring satisfaction within the community.
Co-Authors Hendrik Toda, Hendrik LINO, Maria M LINO, Maria M.