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All Journal Journal of Public Health Education Jurnal Ilmu Kesehatan dan Gizi
Cici Demiyati
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Education Health Professions Nursing Public Health

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Analisis Kualitas Pelayanan Kesehatan Terhadap Kepuasan Pasien Unit Rawat Inap Rumah Sakit Ibu Dan Anak Setya Bakti Tahun 2022 Riani Angelica; Cici Demiyati
Jurnal Ilmu Kesehatan dan Gizi Vol. 1 No. 3 (2023): Juli: Jurnal Imu Kesehatan dan Gizi
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (300.421 KB) | DOI: 10.55606/jikg.v1i3.1311

Abstract

The health industry in the Depo City area experiences continuous development from year to year, this causes competition to maintain and increase patient trust to become increasingly difficult. Setya Bakti Mother and Child Hospital as one of the industries engaged in health services feels the impact of competition in the health service industry. Retaining patients is the main thing that must be done. to increase patient satisfaction can be pursued in various ways including by improving the quality of service. A service is said to be satisfied by the patient if the service provided is in accordance with expectations and does not cause dissatisfaction. In this study aims to determine how much influence the quality of service on patient satisfaction. This type of research is quantitative with a cross-sectional design. The technique used in this study is probability sampling with an accidental sampling approach with a total of 93 respondents. It is known that simple linear regression analysis in this study is obtained. Based on the results of the research, the simple linear regression equation is obtained as follows Y = 3.854 + 0.092 X calculated t value of 2.119. at Degree of Freedom (df) = n-2, df = 93-2 = 91, then a t table of 1,984 is found. Then it can be seen that t count > t table (2.119> 1.984). So it can be concluded that Service Quality (X) can have a positive effect on patient satisfaction (Y).
Hubungan Kualitas Pelayanan, Kepuasan Dan Kepercayaan Pasien Poli Umum Terhadap Loyalitas Di Puskesmas Ciomas Bogor Tahun 2024: Association Between Service Quality, Satisfaction, and Patient Trust with Loyalty at Ciomas Public Health Center, Bogor, 2024 Yaya, Nurmalia; Mohamad Yaser; Cici Demiyati
Journal of Public Health Education Vol. 4 No. 2 (2025): Journal of Public Health Education
Publisher : MPI Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53801/jphe.v4i2.343

Abstract

Introduction: Loyal pati ents are those who consistently choose and use healthcare services from one particular place or healthcare provider. Based on data from WHO in Indonesia itself, it is still found that patient loyalty is low in the sense of less than 80%. Objectives: The purpose of this study was to determine the relationship between service quality, satisfaction and trust of general polyclinic patients towards loyalty at the Ciomas Bogor Health Center in 2024. Method: The research method is quantitative with a cross sectional approach. The s ampling technique in this study uses accidental sampling of 100 respondents who are targeted. Data analysis was carried out univariate and bivariate with chi square test. Result: Based on the results of the study, it is known that there is a significant relationship between service quality and general poly patient loyalty as a result of the chi-square test (p=0.001< 0.05). There was a relationship between patient trust and loyalty of chi-square test results (p = 0.002 < 0.05). Conclution: This research it can be concluded that there is a relationship between service quality, satisfaction and trust of general poly patients towards loyalty at the Ciomas Bogor Health Center in 2024.
Analisis Pelaksanaan Sistem Tanggap Darurat Bencana Kebakaran pada Karyawan di Rumah Sakit X Tahun 2024: Analysis of the Implementation of the Fire Disaster Emergency Response System for Employees at Hospital X in 2024 Cahya Arum, Assandra; Sobar Darmadja; Cici Demiyati
Journal of Public Health Education Vol. 5 No. 1 (2025): Journal of Public Health Education
Publisher : MPI Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53801/jphe.v5i01.392

Abstract

Introduction: An effective fire emergency response system is a critical element in ensuring safety within hospital environments, where high occupancy, vulnerable patients, and complex infrastructure increase fire-related risks. Hospitals are required to implement comprehensive fire safety management systems to protect employees, patients, visitors, and physical assets. However, gaps in preparedness, particularly related to human resources and procedural awareness, remain a challenge. This study aims to identify and prioritize issues related to fire emergency response readiness, develop alternative improvement strategies, and determine priority actions at Premier Bintaro Hospital. Methods: This study employed a descriptive qualitative design. Data were collected through direct observations, in-depth interviews with key hospital personnel, and document analysis of fire safety policies, training records, and maintenance documentation. The qualitative approach enabled an in-depth understanding of existing fire emergency response practices and institutional preparedness. Results: The findings indicate that several fire safety components at Premier Bintaro Hospital, including employee development initiatives and the availability of active fire protection facilities such as fire extinguishers, fire alarms, and smoke detectors, generally comply with applicable safety standards. Nevertheless, critical gaps were identified, particularly in the consistency of routine fire emergency training, employee awareness of evacuation procedures, and the completeness of maintenance documentation for fire protection systems. Conclusion: This study recommends strengthening routine coaching and training programs, improving staff awareness of fire evacuation procedures, and enhancing documentation and monitoring of fire protection facility maintenance. Optimizing these measures is expected to improve hospital preparedness, minimize potential losses due to fire incidents, and reinforce the implementation of an effective fire safety management system within the hospital environment.
Analisis Hubungan Efektivitas Program Health Tourism Terhadap Kepuasan Pasien di RS X Tahun 2024 : Analysis of the Relationship between the Effectiveness of Health Tourism Programs and Patient Satisfaction at Hospital X in 2024 Lesmana, Muhammad Yusuf; Sobar Darmadja; Cici Demiyati
Journal of Public Health Education Vol. 5 No. 1 (2025): Journal of Public Health Education
Publisher : MPI Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53801/jphe.v5i01.415

Abstract

Introduction: Health tourism has become a crucial strategy for hospitals to enhance competitiveness and attract both local and international patients. RS Premier Bintaro has been designated as a health tourism provider. Currently, several services are already in place to support the health tourism program. Objectives: This study aims to examine the impact of the effectiveness of the health tourism program on patient satisfaction at RS Premier Bintaro in 2024. Method: This research employs a quantitative approach with a descriptive and analytical study design. Data collection was conducted through questionnaires distributed to patients and analyzed using SPSS. Result: The health tourism program at RS Premier Bintaro has proven effective in enhancing patient satisfaction. The patient shuttle service significantly impacted satisfaction, the room upgrade service improved patient comfort, and customer service assistance played a crucial role in shaping inpatient experiences. Meanwhile, the free teleconsultation service received positive responses from most patients, although its effect was not as strong as the other services. Conclution: The implementation of the health tourism program at RS Premier Bintaro has successfully improved patient satisfaction. Continuous education and promotion of health tourism services should be enhanced through collaboration with relevant departments.
Co-Authors Cahya Arum, Assandra Darmaja, Sobar Lesmana, Muhammad Yusuf Mohamad Yaser Riani Angelica Yaya, Nurmalia