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All Journal Journal of Public Health Education Jurnal Ilmu Kesehatan dan Gizi
Cici Demiyati
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Education Health Professions Nursing Public Health

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Analisis Kualitas Pelayanan Kesehatan Terhadap Kepuasan Pasien Unit Rawat Inap Rumah Sakit Ibu Dan Anak Setya Bakti Tahun 2022 Riani Angelica; Cici Demiyati
Jurnal Ilmu Kesehatan dan Gizi Vol. 1 No. 3 (2023): Juli: Jurnal Imu Kesehatan dan Gizi
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (300.421 KB) | DOI: 10.55606/jikg.v1i3.1311

Abstract

The health industry in the Depo City area experiences continuous development from year to year, this causes competition to maintain and increase patient trust to become increasingly difficult. Setya Bakti Mother and Child Hospital as one of the industries engaged in health services feels the impact of competition in the health service industry. Retaining patients is the main thing that must be done. to increase patient satisfaction can be pursued in various ways including by improving the quality of service. A service is said to be satisfied by the patient if the service provided is in accordance with expectations and does not cause dissatisfaction. In this study aims to determine how much influence the quality of service on patient satisfaction. This type of research is quantitative with a cross-sectional design. The technique used in this study is probability sampling with an accidental sampling approach with a total of 93 respondents. It is known that simple linear regression analysis in this study is obtained. Based on the results of the research, the simple linear regression equation is obtained as follows Y = 3.854 + 0.092 X calculated t value of 2.119. at Degree of Freedom (df) = n-2, df = 93-2 = 91, then a t table of 1,984 is found. Then it can be seen that t count > t table (2.119> 1.984). So it can be concluded that Service Quality (X) can have a positive effect on patient satisfaction (Y).
Hubungan Kualitas Pelayanan, Kepuasan Dan Kepercayaan Pasien Poli Umum Terhadap Loyalitas Di Puskesmas Ciomas Bogor Tahun 2024: Association Between Service Quality, Satisfaction, and Patient Trust with Loyalty at Ciomas Public Health Center, Bogor, 2024 Yaya, Nurmalia; Mohamad Yaser; Cici Demiyati
Journal of Public Health Education Vol. 4 No. 2 (2025): Journal of Public Health Education
Publisher : MPI Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53801/jphe.v4i2.343

Abstract

Introduction: Loyal pati ents are those who consistently choose and use healthcare services from one particular place or healthcare provider. Based on data from WHO in Indonesia itself, it is still found that patient loyalty is low in the sense of less than 80%. Objectives: The purpose of this study was to determine the relationship between service quality, satisfaction and trust of general polyclinic patients towards loyalty at the Ciomas Bogor Health Center in 2024. Method: The research method is quantitative with a cross sectional approach. The s ampling technique in this study uses accidental sampling of 100 respondents who are targeted. Data analysis was carried out univariate and bivariate with chi square test. Result: Based on the results of the study, it is known that there is a significant relationship between service quality and general poly patient loyalty as a result of the chi-square test (p=0.001< 0.05). There was a relationship between patient trust and loyalty of chi-square test results (p = 0.002 < 0.05). Conclution: This research it can be concluded that there is a relationship between service quality, satisfaction and trust of general poly patients towards loyalty at the Ciomas Bogor Health Center in 2024.
Co-Authors Mohamad Yaser Riani Angelica Yaya, Nurmalia