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All Journal Jurnal Kewarganegaraan MES Management Journal Optimal: Jurnal Ekonomi dan Manajemen Jurnal Ilmiah Dan Karya Mahasiswa Jurnal Kajian dan Penelitian Umum Jurnal Mahasiswa Kreatif
Eny Sri Haryati
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Pengaruh Pelayanan Petugas Ruang Tunggu PT Angkasa Pura I Terhadap Kepuasan Pengguna Jasa di Bandar Udara Internasional Yogyakarta Zakiah; Eny Sri Haryati
Jurnal Kajian dan Penelitian Umum Vol. 1 No. 3 (2023): Juni : Jurnal Kajian dan Penelitian Umum
Publisher : Institut Nalanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (763.245 KB) | DOI: 10.47861/jkpu-nalanda.v1i3.244

Abstract

Yogyakarta International Airport (YIA) is an international airport located in Temon district, Kulon Progo Regency, Special Region of Yogyakarta province. As an aviation service provider company, PT Angkasa Pura I needs to pay attention to the facilities and services in the passenger departure lounge. This research aims to discover the effect of the service of waiting room staff and how much influence it has on passenger satisfaction at Yogyakarta International Airport. This research uses quantitative methods. The data was collected through distributing questionnaires to 100 respondents using the waiting room area of domestic flights on November 1 to December 31, 2022. Data analysis was done by using simple linear regression with the service of the waiting room staff as the independent variable and passanger satisfaction as the dependent variable. The results show that the service of waiting room staff has a significant influence on passanger satisfaction, with a significance value of T = 16.293 > 1.661 with a significance value of 0.05. The service of waiting room staff as the independent variable influences passenger satisfaction by 73%. Meanwhile, the other 27% is influenced by other variables outside of this research. It can be concluded that Ho is rejected and Ha is accepted, which means that there is a significant influence of waiting room staff service on passanger satisfaction at Yogyakarta International Airport.
Pengaruh Stres Kerja terhadap Kinerja Petugas Operasional PT. Angkasa Pura II di Bandar Udara Internasional Husein Sastranegara Bandung Primalia Rafa Shahira; Eny Sri Haryati
OPTIMAL Jurnal Ekonomi dan Manajemen Vol. 4 No. 3 (2024): September: Jurnal Ekonomi dan Manajemen
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/optimal.v4i3.4218

Abstract

Job stress is a part of life stress that is too heavy so that it is directly related to psychological disorders and physical discomfort. Stress is a condition that can be experienced by employees as a result of work demands, time pressure, heavy workload, interpersonal conflicts, and other factors. The problem of stress can be one of the significant factors that can affect employee performance. This study aims to determine the effect of job stress on the performance of operational officers of PT Angkasa Pura II at Husein Sastranegara International Airport Bandung. This study applies a quantitative approach with 43 respondents, selected through the Non Probabilty Sampling method. Primary data collection was carried out through distributing questionnaires using a Likert scale. Data processing was carried out with the SPSS program. Data analysis was carried out by conducting validity tests, reliability tests, simple linear regression analysis, t tests, coefficient of determination tests. The results of the data analysis test obtained the significance value of the Work Stress variable (X) on the Performance of Operational Officers (Y) of 0.000> 0.05 can be interpreted that there is a significant and positive influence. When viewed from R2 between the variable Job Stress (X) on the Performance of Operational Officers (Y) it can be interpreted that the effect of Job Stress on the Performance of Operational Officers of PT Angkasa Pura II at Husein Sastranegara International Airport Bandung is 30.9% and 61.9% is influenced by variables outside this study.
Pengaruh Kualitas Layanan dan Komplain Penumpang Terhadap Kinerja Karyawan Maskapai Wings Air Di Bandar Udara Sultan Muhammad Salahuddin Bima Ainun Sari; Eny Sri Haryati
Jurnal Mahasiswa Kreatif Vol. 1 No. 5 (2023): September : Jurnal Mahasiswa Kreatif
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmk-widyakarya.v1i5.1152

Abstract

Customer satisfaction is a level of one's feelings after comparing several related factors such as perceived performance or results which can then be compared with the desired expectations. The purpose of this study was to determine the effect of Wings Air airline service quality at Sultan Muhammad Salahuddin Bima Airport, to determine the effect of Wings Air airline passenger complaints at Sultan Muhammad Salahuddin Bima Airport and to determine how much influence service quality and passenger complaints have on employee performance. This research is quantitative research using primary and secondary data. Primary data was obtained from a questionnaire (questionnaire), while secondary data was obtained from PT. Wings Air, articles and website internet. The analysis technique uses descriptive analysis, multiple regression, t-test, and f-test. The results of this study indicate that the calculated F value is 82.002 and a sig value of 0.00 is less than 0.05.
Penerapan Sistem Manajemen Keselamatan (Safety Management System) di Bandar Udara Rahadi Oesman Ketapang Kalimantan Barat Agung Triadmojo; Eny Sri Haryati
Jurnal Kewarganegaraan Vol 6 No 3 (2022): October 2022
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (314.94 KB) | DOI: 10.31316/jk.v6i3.4086

Abstract

Abstrak Berkembangnya angkutan udara di Indonesia dengan pertumbuhan yang cukup besar maka faktor keselamatan harus nomor satu dan harus selalu ditingkatkan. Di Indonesia, Undang-Undang Nomor 1 Tahun 2009 tentang Penerbangan telah mengatur setiap penyedia jasa penerbangan yang mengoperasikan Bandar Udara bersertifikat wajib membuat, melaksanakan, mengevaluasi dan menyempurnakan secara berkelanjutan Sistem Manajemen Keselamatan (Safety Management System). Bandar Udara Rahadi Usman Kabupaten Ketapang memiliki komitmen untuk melakukan sistem Manajemen Keselamatan Keselamatan (Safety Management System) yang tertuang dalam Manual Safety Management System. Penelitian ini bertujuan mengetahui penerapan Sistem Manajemen Keselamatan (Safety Management System) di Bandar Udara Rahadi Oesman, faktor- faktor apa saja yang menjadi hambatan dalam penerapan Sistem Manajemen Keselamatan (Safety Management System) di Bandar Udara Rahadi Oesman, serta mengetahui bagaimana upaya dan solusi untuk mengatasi hambatan dalam penerapan sistem manajemen keselamatan (Safety Management System) di Bandar Udara Rahadi Oesman. Peneliti menggunakan teknik triangulasi sebagai teknik untuk mengecek keabsahan data, diantaranya yaitu teknik observasi, teknik wawancara dan teknik dokumentasi. Berdasarkan hasil penelitian yang dilaksanakan di Bandar Udara Rahadi Oesman Ketapang tentang penerapan sistem manajemen keselamatan (Safety Management System) yang telah dilakukan oleh grup keselamatan kerja (Safety Action Group) sudah sesuai dengan tugas dan tanggung jawab yang tertuang di manual safety management system dan dilakukan secara teliti berdasarkan kebijakan dan amandemen manual sistem yang ada di Bandar Udara Rahadi Oesman Ketapang. Kata Kunci: Safety Management System (SMS), Safety Action Group (SAG), Amandemen Manual Sistem Abstract The development of air transportation in Indonesia with a fairly large growth, the safety factor must always be there and must always be improved. In Indonesia, Law Number 1 of 2009 concerning Aviation regulates that every flight service provider operating an airport is required to create, implement, and continuously improve a Safety Management System. Rahadi Usman Airport, Ketapang Regency is committed to implementing a Safety Management System as stated in the Safety Management System Manual. This study aims to determine the implementation of the Safety Management System at Rahadi Oesman Airport, what factors are the obstacles in the implementation of the Safety Management System at Rahadi Oesman Airport, as well as to find out how efforts and solutions to overcome obstacles in the implementation of the Safety Management System at Rahadi Oesman Airport. Researchers used triangulation techniques as a technique to check the validity of the data, including observation techniques, interview techniques, and documentation techniques. Based on research conducted at Rahadi Oesman Airport, Ketapang regarding the implementation of the safety management system that has been carried out by the safety action group is following the duties and responsibilities contained in the safety management system manual and carried out carefully based on policies and manual amendments to the existing system in Bandar Air Rahadi Oesman Ketapang. Keywords: Safety Management System, Safety Action Group (SAG), System Manual Amendmen.
Kajian Pengamanan Penerbangan Pada Unit Aviation Security (Avsec) Di Bandar Udara Internasional Supadio Pontianak, Kalimantan Barat Fharien Yulanni Natha; Eny Sri Haryati
Jurnal Ilmiah Dan Karya Mahasiswa Vol. 1 No. 2 (2023): APRIL: JURNAL ILMIAH DAN KARYA MAHASISWA
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (718.673 KB) | DOI: 10.54066/jikma-itb.v1i2.202

Abstract

penerbangan dilaksanakan secara aman dan selamat sesuai dengan rencana penerbangan. Keselamatan merupakan prioritas utama dalam dunia penerbangan, tidak ada kompromi dan toleransi. Secara aturan undang-undang untuk menunjang keamanan dan keselamatan penerbangan, salah satu unit yang sangat berperan penting dalam hal ini adalah unit Aviation Security (Peraturan Jenderal Perhubungan Udara Nomor : SKEP/2765/XXII/2010 Bab 1 butir 9). Penelitian ini bertujuan untuk mengetahui apakah pengamanan di Bandar Udara Supadio Pontianak dapat sesuai standard operating procedure serta sistem kerja unit Aviation Security dalam melakukan pengamanan dalam menjamin keamanan dan keselamatan penerbangan di Bandar Udara Supadio Pontianak. Penelitian ini menggunakan metode kualitatif yaitu data yang digunakan adalah data primer dan sekunder. Data primer yaitu pengumpulan data melalui observasi dan wawancara dilapangan, sedangkan data sekunder yaitu sumber data yang tidak langsung seperti foto-foto, dokumen SOP, benda-benda dan lain sejenisnya. Hasil dari penelitian ini dapat disimpulkan bahwa Pengamanan di Bandar Udara Internasional Supadio Pontianak yang dilakukan oleh unit Avsec terlaksana dengan baik sesuai dengan Standard Operational Procedure (SOP) dan prosedur kerja yang telah ditetapkan yaitu mulai dari pemeriksaan dokumen perjalanan (identitas) penumpang atau bukan penumpang pada Security Check Point 1, kemudian screening bagasi pada Security Check Point 2 menggunakan X-Ray untuk mendeteksi terangkutnya barang berbahaya pada pesawat udara, mengarahkan penumpang atau bukan penumpang untuk melewati pintu atau gawang WTMD (Walk Through Metal Detctor), kemudian melakukan pemeriksaan badan penumpang (body search) menggunakan alat detector (Hand Held Metal Detector) secara manual serta melakukan patroli rutin di wilayah bandara termasuk pagar parimeter. Sistem kerja unit Avsec menggunakan sistem shift, yaitu shift pagi dan shift malam dan dilengkapi dengan peralatan pendukung seperti mesin X-Ray, HHMD, WTMD, EDS, HT serta kendaraan patrol, kemudian unit Avsec juga membuat Standard Operational Procedure (SOP) kerja, yang mana SOP tersebut merupakan turunan dari KM 211 Tahun 2020 tentang Program Pengamanan Penerbangan Nasional dengan maksud sebagai implementasi dan acuan personel di lapangan.
PENGARUH PELAYANAN PETUGAS CLEANING SERVICE TERHADAP KEPUASAN PENGGUNA JASA DI BANDAR UDARA INTERNASIONAL YOGYAKARTA Farhan Irfani; Eny Sri Haryati
Jurnal Ilmiah Dan Karya Mahasiswa Vol. 1 No. 2 (2023): APRIL: JURNAL ILMIAH DAN KARYA MAHASISWA
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (896.148 KB) | DOI: 10.54066/jikma-itb.v1i2.211

Abstract

Abstract. Cleaning service officers must provide satisfaction and comfort for service users because service is very influential on the image and quality at Yogyakarta International Airport. This study aims to determine whether the service of cleaning service officers affects service user satisfaction at Yogyakarta International Airport. This research is a quantitative study using purposive sampling, with a sample size of 100 passengers measured using the Slovin formula. The data collection process using questionnaires, documentation and data analysis used is simple linear regression, T test and coefficient of determination then processing the data using the SPSS application. The results of this study indicate that the cleaning service officer service variable has a significant effect on service user satisfaction at Yogyakarta International Airport with a sig value (0.000 <0.05) and has a T count (16.366) > T table (1.660). Then the results of the coefficient of determination obtained 0.732, this means that the influence of cleaning service officers on service user satisfaction is 73.2%.
Penerapan Sistem Manajemen Keselamatan (Safety Management System) di Bandar Udara Rahadi Oesman Ketapang Kalimantan Barat Agung Triadmojo; Eny Sri Haryati
Jurnal Kewarganegaraan Vol 6 No 3 (2022): October 2022
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31316/jk.v6i3.4086

Abstract

Abstrak Berkembangnya angkutan udara di Indonesia dengan pertumbuhan yang cukup besar maka faktor keselamatan harus nomor satu dan harus selalu ditingkatkan. Di Indonesia, Undang-Undang Nomor 1 Tahun 2009 tentang Penerbangan telah mengatur setiap penyedia jasa penerbangan yang mengoperasikan Bandar Udara bersertifikat wajib membuat, melaksanakan, mengevaluasi dan menyempurnakan secara berkelanjutan Sistem Manajemen Keselamatan (Safety Management System). Bandar Udara Rahadi Usman Kabupaten Ketapang memiliki komitmen untuk melakukan sistem Manajemen Keselamatan Keselamatan (Safety Management System) yang tertuang dalam Manual Safety Management System. Penelitian ini bertujuan mengetahui penerapan Sistem Manajemen Keselamatan (Safety Management System) di Bandar Udara Rahadi Oesman, faktor- faktor apa saja yang menjadi hambatan dalam penerapan Sistem Manajemen Keselamatan (Safety Management System) di Bandar Udara Rahadi Oesman, serta mengetahui bagaimana upaya dan solusi untuk mengatasi hambatan dalam penerapan sistem manajemen keselamatan (Safety Management System) di Bandar Udara Rahadi Oesman. Peneliti menggunakan teknik triangulasi sebagai teknik untuk mengecek keabsahan data, diantaranya yaitu teknik observasi, teknik wawancara dan teknik dokumentasi. Berdasarkan hasil penelitian yang dilaksanakan di Bandar Udara Rahadi Oesman Ketapang tentang penerapan sistem manajemen keselamatan (Safety Management System) yang telah dilakukan oleh grup keselamatan kerja (Safety Action Group) sudah sesuai dengan tugas dan tanggung jawab yang tertuang di manual safety management system dan dilakukan secara teliti berdasarkan kebijakan dan amandemen manual sistem yang ada di Bandar Udara Rahadi Oesman Ketapang. Kata Kunci: Safety Management System (SMS), Safety Action Group (SAG), Amandemen Manual Sistem Abstract The development of air transportation in Indonesia with a fairly large growth, the safety factor must always be there and must always be improved. In Indonesia, Law Number 1 of 2009 concerning Aviation regulates that every flight service provider operating an airport is required to create, implement, and continuously improve a Safety Management System. Rahadi Usman Airport, Ketapang Regency is committed to implementing a Safety Management System as stated in the Safety Management System Manual. This study aims to determine the implementation of the Safety Management System at Rahadi Oesman Airport, what factors are the obstacles in the implementation of the Safety Management System at Rahadi Oesman Airport, as well as to find out how efforts and solutions to overcome obstacles in the implementation of the Safety Management System at Rahadi Oesman Airport. Researchers used triangulation techniques as a technique to check the validity of the data, including observation techniques, interview techniques, and documentation techniques. Based on research conducted at Rahadi Oesman Airport, Ketapang regarding the implementation of the safety management system that has been carried out by the safety action group is following the duties and responsibilities contained in the safety management system manual and carried out carefully based on policies and manual amendments to the existing system in Bandar Air Rahadi Oesman Ketapang. Keywords: Safety Management System, Safety Action Group (SAG), System Manual Amendmen.
Pengaruh Kualitas Pelayanan Petugas Check-In Counter KNP Kokapura terhadap Kepuasan Penumpang Maskapai Wings Air di Bandar Udara Internasional Jendral Ahmad Yani Semarang Nur Alif Kurniawan; Eny Sri Haryati
MES Management Journal Vol. 3 No. 2 (2024): MES Management Journal 
Publisher : MES Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56709/mesman.v3i2.334

Abstract

General Ahmad Yani Semarang International Airport (SRG) is an airport located in the city of Semarang. KPN Kokapura Ahmad Yani must pay attention to services and facilities in the Check-In Counter area because they can affect passenger satisfaction. The main objectives of this research are as follows: 1) to find out whether there is an influence on the service quality of KPN Kokapura Check-In Counter officers on passenger satisfaction with Wings Air at Jendral Ahmad Yani International Airport Semarang and 2) to find out how much influence the Service Quality of Check-In Officers has. KPN Kokapura Counter on Wings Air Passenger Satisfaction at Jendral Ahmad Yani International Airport, Semarang. This research method uses quantitative methods. The number of samples in this research was 100 respondents. The respondents in this research were Wings Air passengers at Ahmad Yani International Airport, Semarang. The sampling technique in this research uses a Non-Probability Sampling technique with a Purposive Sampling approach, namely a sampling technique based on certain criteria that will be used as samples. Data analysis techniques use data management and drawing conclusions. The research results show that the significant value is 0.000<0.05 and the calculated t value is 3.604>t table value 1.660, which means that there is a positive influence on the quality of the KPN Kokapura Check-In Counter service on the satisfaction of Wings Air airline passengers at Jendral Ahmad Yani International Airport, Semarang. Based on the R square (R2) value of 0.117. shows that the Check-In Counter officer's service quality variable has an effect of 11.7% on passenger satisfaction. Meanwhile, 88.7% is explained by variables other than the independent variables in the research.
Co-Authors Agung Triadmojo Ainun Sari Farhan Irfani Fharien Yulanni Natha Nur Alif Kurniawan Primalia Rafa Shahira Zakiah