Article Per Year (5 Year)
p-Index From 2020 - 2025
1.879
P-Index
This Author published in this journals
All Journal PINTER : Jurnal Pendidikan Teknik Informatika dan Komputer Jurnal Kewarganegaraan CEMERLANG :Jurnal Manajemen dan Ekonomi Bisnis NIKAMABI : Jurnal Ekonomi & Bisnis Jurnal Publikasi Ilmu Manajemen Jurnal Kajian dan Penelitian Umum Ebisnis Manajemen Intellektika: Jurnal Ilmiah Mahasiswa Jurnal Inovasi Manajemen, Kewirausahaan, Bisnis dan Digital Jurnal Transformasi Bisnis Digital
Desiana Rachmawati
Unknown Affiliation
Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

Published : 10 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 10 Documents
Search

 1 
Tingkat Kepuasan Penumpang Terhadap Pelayanan Lost And Found PT. Avia Citra Dirgantara di Bandar Udara Abdulrachman Saleh Malang Jawa Timur Hangga Dwipa Yudha; Desiana Rachmawati
Jurnal Kajian dan Penelitian Umum Vol. 1 No. 4 (2023): Agustus : Jurnal Kajian dan Penelitian Umum
Publisher : Institut Nalanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47861/jkpu-nalanda.v1i4.394

Abstract

Lost and found unit officers are the ones who most often receive complaints from passengers who have lost or damaged baggage. This is related to passenger satisfaction, so that the quality of service in lost and found units requires more attention from the ground handling company at the airport. The purpose of this study was to determine the level of passenger satisfaction and to determine the attributes of service quality in determining the level of passenger satisfaction with the lost and found unit of PT. Avia Citra Dirgantara at Abdulrachman Saleh Airport in Malang. Researchers used descriptive quantitative methods. This study uses descriptive analysis techniques. Data analysis used the passenger satisfaction index and importance performance analysis. The number of samples used is 100 respondents, the questionnaire is addressed to passengers who have used the lost and found unit services of PT. Avia Citra Dirgantara. The place of this research is Abdulrachman Saleh Airport, Malang, East Java. The results of the research show that the satisfaction level of users of the lost and found unit can be seen from the IKP score of 37% stating that they are very satisfied and 32% stating that they are satisfied with the performance or service of the lost and found unit. If seen from the indicator with a very satisfied percentage it shows on the Emphaty indicator which is 30% and satisfaction shows on the Responsiveness indicator which is 63%. Attributes that need to be improved are located in quadrant I and there are 4 attributes in quadrant I.
Analisis Rasio Arus Kas PT Kereta Api Indonesia (Persero) Desiana Rachmawati
CEMERLANG : Jurnal Manajemen dan Ekonomi Bisnis Vol. 1 No. 2 (2021): CEMERLANG : Jurnal Manajemen dan Ekonomi Bisnis
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/cemerlang.v1i2.1003

Abstract

In order to achieve targets, companies need healthy funds to improve their performance. Companies can find out the availability of funds through the company's cash flow reports. This study aims to analyze PT KAI's cash flow ratio during 2014-2019. The research is descriptive quantitative by calculating the cash flow ratios. The cash flow ratio used is the cash liquidity ratio, which includes the operational cash flow ratio (AKO), the cash to interest coverage ratio (CKP), the capital expenditure ratio (PM) and the total debt ratio (TH). After calculating the ratio, do a growth ratio analysis during 2014-2019. The data used is PT KAI's audited financial statements for the 2014-2019 period. The results of the study show that PT KAI's cash flow ratio as a whole is still in a bad condition. The four ratios of operating cash flows used in this study, there are three ratios have a value of less than 1, namely the ratio of cash sweeps to current debt (AKO), the ratio of capital expenditure (PM) and the ratio amount of debt (TH). Meanwhile, one other ratio, namely the cash to interest coverage ratio (CKB), is worth more than 1.
Penanganan Keterlambatan (Delay) pada Maskapai Lion Air di Bandar Udara Internasional Yogyakarta Hutri Lien Vanny; Desiana Rachmawati
Intellektika : Jurnal Ilmiah Mahasiswa Vol. 1 No. 5 (2023): September : Jurnal Ilmiah Mahasiswa
Publisher : STIKes Ibnu Sina Ajibarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59841/intellektika.v1i5.450

Abstract

One of the tasks of airlines is to ensure the quality of service related to punctuality. Lion Air YIA Airport often experiences problems related to delays, namely the unauthorized refusal by the carrier to carry out the carriage agreement due to factors such as weather conditions that make it impossible to carry out flight activities, passenger delays during boarding time, and delays from pilots, co pilots, cabin crew, catering and, aircraft unpreparedness or handling in the area. This study aims to determine the handling of delays at Lion Air Airlines at Yogyakarta International Airport. This study used qualitative research methods with data collection techniques in the form of observation, interviews, and documetation. The data analysis used is Data Reduction, Data Presentation, and Conclusion. The triangulation techniques used are source triangulation and triangulation techniques. The implementation of this research was carried out on September 1 – September 30, 2022 at Yogyakarta International Airport. The results of this study are factors that cause flight delays (delay) are dominant factors, namely weather factors in the form of heavy rain and unstable wind speed. As well as other factors, namely problems from the previous airport, weather factors in the form of heavy rain and unstable wind speed. errors during passenger checks or fitting boarding documents, and damage to aircraft engines, and overcrowding of flights. The handling carried out by Lion Air YIA International Airport is in accordance with the rules of the Law and the rules of the airline itself, including giving snacks or drinks to passengers, and reimbursing money or costs in accordance with the rules of the Law and the airline's own rules. The solution to overcome problems in handling delays is to communicate with cathering parties to avoid delays in procuring delay service and try as much as possible to understand passengers by paying attention to passengers.
Analisis Peran Petugas Loading Master PT Gapura Angkasa Dalam Penanganan Kargo Udara di Bandar Udara Internasional Adi Soemarmo Solo Wyananda Namira Shafa; Desiana Rachmawati
Jurnal Inovasi Manajemen, Kewirausahaan, Bisnis dan Digital Vol. 1 No. 3 (2024): Agustus : Jurnal Inovasi Manajemen, Kewirausahaan, Bisnis dan Digital
Publisher : Asosiasi Riset Ilmu Manajemen dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jimakebidi.v1i3.167

Abstract

This research aims to find out: how baggage carried by passengers is not free from various problems with baggage service deviations, which usually occur when passengers arrive at the final destination station or during post-flight service, this can be one of the performance benchmarks for a ground handling company. , whether it is good or not in providing service to passengers. In this case, the role of the loading master officer plays an important role in the process of loading and unloading cargo, preventing unwanted things from happening. This study used qualitative research methods. The data collection techniques used were, observation, interviews, documents, and documentation along with observations. The researcher directly carried out observations, the researcher also explained the results of the data taken during interviews and observations. For the interview, the researcher interviewed the Loading Master officer 3 sources with document data obtained by the researcher. from documentation of the activities of Loading Master officers when carrying out their duties and responsibilities in the field and also in the form of implementation documents for the data analysis techniques used, namely data collection, data reduction, data presentation, discussion, and conclusions. The role of Loading Master officers is very important at Adi Soemarmo Solo Airport, both from the implementation of standard operational procedures and also influences improving the performance of Loading Master officers for air cargo handlers. Not only that, researchers also found that Loading Master officers are very fast in Loading-Unloading if officers are slow or if you are not careful during the Loading-Unloading process, it will result in the plane being delayed.
PENGARUH KETERSEDIAAN FASILITAS DIGITAL DAN KECUKUPAN INFORMASI TERHADAP KEMUDAHAN MENGGUNAKAN LAYANAN DI BANDAR UDARA INTERNASIONAL JENDERAL AHMAD YANI SEMARANG Fryda Fatmayati; Aprilia Sony Putri; Desiana Rachmawati
PINTER : Jurnal Pendidikan Teknik Informatika dan Komputer Vol. 8 No. 1 (2024): Jurnal PINTER
Publisher : PTIK Fakultas Teknik UNJ

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21009/pinter.8.1.1

Abstract

PT. Angkasa Pura I sebagai pengelola Bandar Udara Internasional Jenderal Ahmad Yani Semarang selalu berupaya dalam meningkatkan fasilitas digital yang diwujudkan kecukupan informasi. Dengan adanya fasilitas digital penumpang dengan mudahnya mencari berbagai informasi terkait penerbangan dengan mudah sehingga dapat mengefisiensi waktu dengan baik. Penelitian ini bertujuan untuk mengetahui pengaruh ketersediaan fasilitas digital dan kecukupan informasi terhadap kemudahan menggunakan layanan di Bandar Udara Internasional Jenderal Ahmad Yani Semarang baik secara parsial maupun simultan. Penelitian ini menggunakan metode kuantitatif dengan penyebaran kuesioner. Kuesioner dalam penelitian ini dibagikan kepada seluruh penumpang Bandar Udara Internasional Jenderal Ahmad Yani Semarang dengan jumlah 270 responden. Terdapat 2 variabel bebas (fasilitas digital) X1 dan (kecukupan informasi) X2 dan 1 variabel terikat (kemudahan menggunakan layanan). Penelitian ini menggunakan teknik analisis data yaitu analisis regresi linear berganda dengan uji t dan uji f. Hasil penelitian ini menunjukan bahwa ketersediaan fasilitas digital terhadap kemudahan menggunakan layanan dan terdapat pengaruh kecukupan informasi terhadap kemudahan menggunakan layanan. Hasil koefisien determinasi menunjukkan bahwa variabel yang mempengaruhi Y sebesar 65% sedangkan 35 % dipengaruhi oleh variabel lain yang tidak diteliti dalam penelitian ini.
Pengaruh Pemahaman Dasar Akuntansi Terhadap Penerapan Pencatatan Akuntansi di Bandar Udara Husein Sastranegara Bandung Taufik Hidayatullah; Desiana Rachmawati
NIKAMABI : Jurnal Ekonomi & Bisnis Vol. 3 No. 2 (2024): Jurnal NIKAMABI: Jurnal Ekonomi dan Bisnis
Publisher : Faculty bussines

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31253/ni.v3i2.3275

Abstract

UMKM menjadi salah satu wadah bagi penciptaan lapangan pekerjaan masyarakat di Indonesia. Adanya lapangan pekerjaan yang terbuka dari UMKM dapat mengurangi tingkat pengangguran di wilayah sekitar UMKM beroperasi, UMKM juga memegang peranan sangat penting bagi pertumbuhan ekonomi di Indonesia. Penelitian ini dilakukan untuk menguji pengaruh pemahaman dasar akuntansi pelaku UMKM terhadap penerapan pencatatan akuntansi. Pendekatan dalam penelitian ini menggunakan kuantitatif untuk menguji hipotesis. Data dikumpulkan dengan menggunakan kuesiner tertutup. Populasi yang diambil adalah pelaku UMKM di Bandar Udara Kertajati. Menggunakan sampel jenuh, peneliti menetapkan sampel sebanyak 50 pelaku UMKM. Hipotesis diuji menggunakan regresi linear sederhana. Terdapat dua variabel, yaitu pemahaman dasar akuntansi (X) dan penerapan pencatatan akuntansi (Y). Pengujian hipotesis menghasilkan bahwa pemahaman dasar akuntansi yang dimiliki pelaku UMKM berpengaruh positif terhadap penerapan pencatatan akuntansi dengan nilai signifikansi 0,000 dan t-hitung 5,105. Semakin tinggi pemahaman dasar akuntansi yang dimiliki oleh pelaku UMKM, yaitu pemilik UMKM, maka semakin tinggi pula kemungkinan UMKM tersebut menerapkan pencatatan akuntansi yang benar. Beberapa responden berpendapat bahwa pencatatan akuntansi tidak diperlukan, beberapa berpendapat bahwa selama banyak pembeli dan produk laku terjual maka usaha pasti memeroleh keuntungan. Pendapat ini disebabkan oleh ketidakpahaman pelaku UMKM mengenai dasar akuntansi dan tujuannya sehingga tidak melakukan pencatatan akuntansi.
Analisis Pelaksanaan Tugas Unit Apron Movement Control pada Event MotoGP Mandalika di Bandar Udara Internasional Zainuddin Abdul Madjid Lombok M.Qifhar Anugrah Ramadhan; Desiana Rachmawati
Jurnal Transformasi Bisnis Digital Vol. 2 No. 1 (2025): Jurnal Transformasi Bisnis Digital (JUTRABIDI)
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jutrabidi.v2i1.454

Abstract

The rapid development of Lombok tourism and the MotoGP event will be held in September 2024, driving the need for transportation, especially air transportation, Zainuddin Abdul Madjid Lombok International Airport has several units that play a role in optimizing the airport, one of which is the Apron Movement Control (AMC) unit, this unit has a very important role in supervising all traffic movements on the air side which includes aircraft parking stands, traffic of people, vehicles, and Ground Handling arrangements, flight data administration and licensing of vehicles operating on the apron, this study aims to determine the differences in the implementation of the AMC unit's duties before and during the Mandalika MotoGP event, and to determine the obstacles faced when carrying out tasks during the event. This study uses a qualitative method, the data used are primary and secondary data, primary data is obtained from observation and interviews, while secondary data from SOP, documentation in the form of photos and regulations related to the problem being studied, data analysis techniques use data reduction, data presentation and drawing conclusions, testing the validity of data using triangulation techniques. This study shows that AMC officers successfully carried out their duties in accordance with SOP, including the process of plotting aircraft parking, operating Aviobridge, supervising Ground Support Equipment and supervising Marshaller Service, the responsibility of officers in providing services to airport users, especially in the Airside area, was carried out well, the obstacles faced including FOD, lack of facilities and personnel available, use of Driving Licenses and the suitability of vehicles/equipment and lack of communication between units can be handled and provide evaluation so that all movements in the Airside area run smoothly.
Persepsi Penumpang Mengenai Sweeping Baggage pada Maskapai Citilink terhadap Kepuasan Penumpang di Bandar Udara Ahmad Yani Semarang Rafi Luqmanul Hakim; Desiana Rachmawati
Ebisnis Manajemen Vol. 3 No. 2 (2025): June : Ebisnis Manajemen
Publisher : Fakultas Ekonomi & Bisnis, Universitas Nusa Nipa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59603/ebisman.v3i2.781

Abstract

During Sweeping, of course the Sweeping process can cause various perceptions, whether positive or negative. The purpose of this study is to determine whether there is an influence between passenger perceptions regarding sweeping baggage on passenger satisfaction and to determine how much influence there is between passenger perceptions regarding sweeping baggage on passenger satisfaction of Citilink Airlines at Ahmad Yani Airport, Semarang. This research uses a quantitative methodology, employing research instruments for data collection and statistical analysis to evaluate the specified hypotheses. This research uses a survey methodology involving 100 participants. The data analysis procedures used include instrument testing, simple linear regression, t-test, and determination test (Adjusted R Square). The results of this study show the t-value of the passenger perception variable of (0.000). Which means that passenger perceptions regarding sweeping baggage have a significant influence on Citilink Airlines passenger satisfaction at Ahmad Yani Airport, Semarang. The results of the questionnaire found that the passenger perception value regarding sweeping baggage was good with a percentage value of 85.6% and the results of the passenger satisfaction value were 82.7%. And the Adjusted R Square value is 0.693, which means that passenger perception has an influence of 69.3% on passenger satisfaction.
Pengaruh Penanganan Keluhan Bagasi pada Unit Lost and Found Terhadap Kepuasan Penumpang Citilink di Bandar Udara Juanda Surabaya Giovani Baptista Mangu Kwaelag; Desiana Rachmawati
Jurnal Publikasi Ilmu Manajemen Vol. 4 No. 1 (2025): Maret: Jurnal Publikasi Ilmu Manajemen
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jupiman.v4i1.4970

Abstract

Air transportation plays a crucial role in supporting national mobility and connectivity, especially following the recovery of the aviation industry. However, the increase in passenger numbers is often accompanied by challenges in airport services, particularly baggage handling, which becomes a source of passenger dissatisfaction. Ineffective baggage complaint handling can significantly impact the overall passenger experience. Therefore, this study aims to determine whether baggage complaint handling by the Lost and Found Unit affects the satisfaction of Citilink passengers at Juanda Airport and to measure the extent of this influence. This research uses a quantitative research method with a descriptive and causal design. The quantitative approach focuses on collecting and analyzing numerical data to test hypotheses and explain the phenomena under study. The data collection technique used is a questionnaire, designed to measure the effect of baggage complaint handling on passenger satisfaction. The population in this study includes all Citilink airline passengers who used the Lost and Found services at Juanda Airport, Surabaya, with a total population of 180,000 passengers during the period from August to September 2024. The sample was determined using the Slovin formula, resulting in 100 respondents. The research findings indicate that the Baggage Complaint Handling variable (X) has a significance level of α < 0.05 on the Passenger Satisfaction variable (Y), leading to the rejection of H0 and acceptance of Ha. Testing conducted using SPSS software yielded a partial test (t) value of 0.000 < 0.05, indicating that Baggage Complaint Handling significantly affects Passenger Satisfaction. Through simple linear regression analysis, it was found that the influence of Baggage Complaint Handling on Passenger Satisfaction is demonstrated by an Adjusted R² Square value of 0.841 or 84.1%, while the remaining 15.9% is influenced by other factors not included in this research model.
Analisis Kinerja Persiapan Kedatangan Pesawat Lion Air oleh Petugas Ramp Handling di Ramp Side Bandar Udara Internasional Supadio Pontianak Kalimantan Barat Hariani Batubara; Desiana Rachmawati
Jurnal Kewarganegaraan Vol 6 No 2 (2022): Desember 2022
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31316/jk.v6i2.3157

Abstract

Abstrak Kegiatan operasional pada suatu perusahaan memang menjadi pokok yang paling utama dalam tercapainya suatu target perusahaan. Oleh karena itu perusahaan penerbangan bekerjasama dalam penanganan operasional daratnya terhadap kepada perusahaan penyedia jasa Ground Handling. Tujuannya untuk Mengetahui kinerja petugas berdasarkan SOP dalam persiapan kedatangan pesawat di Ramp side yang dilakukan oleh petugas Ramp Handling PT Mulyo Citra Angkasa di Bandar Udara Internasional Supadio Pontianak, Mengetahui apa saja kendala yang dialami petugas Ramp Handling di Bandar Udara Internasional Supadio Pontianak. Penelitian ini menggunakan metode penelitian pendekatan metode deskriptif dengan pendekatan penelitian kualitatif karena bersifat mencari dan menggali informasi dari informasi di lapangan. Dan dari informasi-informasi tersebut dapat disimpulkan dan diketahui petunjuk dan mendapatkan informasi lainnya.. Teknik pengmpulan data ini menggunakan data wawancara, observasi, dan dokumentasi. Adapun informan dalam penelitian ini merupakan perwakilan 3 orang dari petugas Ramp Handling. Kinerja petugas Ramp handling dalam persiapan kedatangan pesawat sudah baik, dibuktikan dengan temuan peneliti yang menunjukan bahwa petugas unit Ramp Handling bekerja sesuai SOP yang berlaku. Dikaji dari indikator kinerja petugas unit Ramp bahwa unit Ramp Handling sisi side sudah bekerja dengan baik dari sisi kualitas, kuantitas, ketepatan waktu, efektivitas sampai sisi kemandirian dan juga untuk upaya yang diberikan oleh pihak petugas Ramp Handling yaitu petugas memberikan kemudahan bagi penumpang dalam menyusun ulang rencana perjalanan serta wajib membantu melakukan pemesanan pulang atau pemindahan ke penerbangan lainnya. Kata Kunci: Kinerja, Ramp Handling, SOP Abstract Operational activities in a company are indeed the most important point in achieving a company's target. Therefore, airline companies cooperate in handling their ground operations with ground handling service providers. The aim is to determine the performance of officers based on SOPs in preparation for the arrival of aircraft at the Ramp side carried out by PT Mulyo Citra Angkasa Ramp Handling officers at Pontianak Supadio International Airport, to find out what obstacles are experienced by Ramp Handling officers at Pontianak Supadio International Airport. This study uses a descriptive method with a qualitative research approach because it is seeking and extracting information from information in the field. And from this information, it can be concluded and known instructions and get other information. This data collection technique uses interview data, observation, and documentation. The informants in this study were representatives of 3 people from the Ramp Handling officers. The performance of the Ramp Handling officers in preparation for the arrival of the aircraft has been good, as evidenced by the findings of researchers which show that the Ramp Handling unit officers work according to the applicable SOP. It was assessed from the performance indicators of the Ramp unit officers that the Ramp Handling unit on the side had worked well in terms of quality, quantity, timeliness, effectiveness to the independence side and also for the efforts given by the Ramp Handling officers, namely the officers provided convenience for passengers in rearranging itineraries and must assist in making return bookings or transfers to other flights. Keywords: Performance, Ramp Handling, SOP
Co-Authors Aprilia Sony Putri Fryda Fatmayati Giovani Baptista Mangu Kwaelag Hangga Dwipa Yudha Hariani Batubara Hutri Lien Vanny M.Qifhar Anugrah Ramadhan Rafi Luqmanul Hakim Taufik Hidayatullah Wyananda Namira Shafa