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All Journal PINTER : Jurnal Pendidikan Teknik Informatika dan Komputer CEMERLANG :Jurnal Manajemen dan Ekonomi Bisnis Jurnal Kajian dan Penelitian Umum Ebisnis Manajemen Intellektika: Jurnal Ilmiah Mahasiswa Jurnal Inovasi Manajemen, Kewirausahaan, Bisnis dan Digital Research Journal of Social Economics Empowerment (ROSEE)
Desiana Rachmawati
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Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

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Tingkat Kepuasan Penumpang Terhadap Pelayanan Lost And Found PT. Avia Citra Dirgantara di Bandar Udara Abdulrachman Saleh Malang Jawa Timur Hangga Dwipa Yudha; Desiana Rachmawati
Jurnal Kajian dan Penelitian Umum Vol. 1 No. 4 (2023): Agustus : Jurnal Kajian dan Penelitian Umum
Publisher : Institut Nalanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47861/jkpu-nalanda.v1i4.394

Abstract

Lost and found unit officers are the ones who most often receive complaints from passengers who have lost or damaged baggage. This is related to passenger satisfaction, so that the quality of service in lost and found units requires more attention from the ground handling company at the airport. The purpose of this study was to determine the level of passenger satisfaction and to determine the attributes of service quality in determining the level of passenger satisfaction with the lost and found unit of PT. Avia Citra Dirgantara at Abdulrachman Saleh Airport in Malang. Researchers used descriptive quantitative methods. This study uses descriptive analysis techniques. Data analysis used the passenger satisfaction index and importance performance analysis. The number of samples used is 100 respondents, the questionnaire is addressed to passengers who have used the lost and found unit services of PT. Avia Citra Dirgantara. The place of this research is Abdulrachman Saleh Airport, Malang, East Java. The results of the research show that the satisfaction level of users of the lost and found unit can be seen from the IKP score of 37% stating that they are very satisfied and 32% stating that they are satisfied with the performance or service of the lost and found unit. If seen from the indicator with a very satisfied percentage it shows on the Emphaty indicator which is 30% and satisfaction shows on the Responsiveness indicator which is 63%. Attributes that need to be improved are located in quadrant I and there are 4 attributes in quadrant I.
Analisis Rasio Arus Kas PT Kereta Api Indonesia (Persero) Desiana Rachmawati
CEMERLANG : Jurnal Manajemen dan Ekonomi Bisnis Vol. 1 No. 2 (2021): CEMERLANG : Jurnal Manajemen dan Ekonomi Bisnis
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/cemerlang.v1i2.1003

Abstract

In order to achieve targets, companies need healthy funds to improve their performance. Companies can find out the availability of funds through the company's cash flow reports. This study aims to analyze PT KAI's cash flow ratio during 2014-2019. The research is descriptive quantitative by calculating the cash flow ratios. The cash flow ratio used is the cash liquidity ratio, which includes the operational cash flow ratio (AKO), the cash to interest coverage ratio (CKP), the capital expenditure ratio (PM) and the total debt ratio (TH). After calculating the ratio, do a growth ratio analysis during 2014-2019. The data used is PT KAI's audited financial statements for the 2014-2019 period. The results of the study show that PT KAI's cash flow ratio as a whole is still in a bad condition. The four ratios of operating cash flows used in this study, there are three ratios have a value of less than 1, namely the ratio of cash sweeps to current debt (AKO), the ratio of capital expenditure (PM) and the ratio amount of debt (TH). Meanwhile, one other ratio, namely the cash to interest coverage ratio (CKB), is worth more than 1.
Penanganan Keterlambatan (Delay) pada Maskapai Lion Air di Bandar Udara Internasional Yogyakarta Hutri Lien Vanny; Desiana Rachmawati
Intellektika : Jurnal Ilmiah Mahasiswa Vol. 1 No. 5 (2023): September : Jurnal Ilmiah Mahasiswa
Publisher : STIKes Ibnu Sina Ajibarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59841/intellektika.v1i5.450

Abstract

One of the tasks of airlines is to ensure the quality of service related to punctuality. Lion Air YIA Airport often experiences problems related to delays, namely the unauthorized refusal by the carrier to carry out the carriage agreement due to factors such as weather conditions that make it impossible to carry out flight activities, passenger delays during boarding time, and delays from pilots, co pilots, cabin crew, catering and, aircraft unpreparedness or handling in the area. This study aims to determine the handling of delays at Lion Air Airlines at Yogyakarta International Airport. This study used qualitative research methods with data collection techniques in the form of observation, interviews, and documetation. The data analysis used is Data Reduction, Data Presentation, and Conclusion. The triangulation techniques used are source triangulation and triangulation techniques. The implementation of this research was carried out on September 1 – September 30, 2022 at Yogyakarta International Airport. The results of this study are factors that cause flight delays (delay) are dominant factors, namely weather factors in the form of heavy rain and unstable wind speed. As well as other factors, namely problems from the previous airport, weather factors in the form of heavy rain and unstable wind speed. errors during passenger checks or fitting boarding documents, and damage to aircraft engines, and overcrowding of flights. The handling carried out by Lion Air YIA International Airport is in accordance with the rules of the Law and the rules of the airline itself, including giving snacks or drinks to passengers, and reimbursing money or costs in accordance with the rules of the Law and the airline's own rules. The solution to overcome problems in handling delays is to communicate with cathering parties to avoid delays in procuring delay service and try as much as possible to understand passengers by paying attention to passengers.
Analisis Peran Petugas Loading Master PT Gapura Angkasa Dalam Penanganan Kargo Udara di Bandar Udara Internasional Adi Soemarmo Solo Wyananda Namira Shafa; Desiana Rachmawati
Jurnal Inovasi Manajemen, Kewirausahaan, Bisnis dan Digital Vol. 1 No. 3 (2024): Agustus : Jurnal Inovasi Manajemen, Kewirausahaan, Bisnis dan Digital
Publisher : Asosiasi Riset Ilmu Manajemen dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jimakebidi.v1i3.167

Abstract

This research aims to find out: how baggage carried by passengers is not free from various problems with baggage service deviations, which usually occur when passengers arrive at the final destination station or during post-flight service, this can be one of the performance benchmarks for a ground handling company. , whether it is good or not in providing service to passengers. In this case, the role of the loading master officer plays an important role in the process of loading and unloading cargo, preventing unwanted things from happening. This study used qualitative research methods. The data collection techniques used were, observation, interviews, documents, and documentation along with observations. The researcher directly carried out observations, the researcher also explained the results of the data taken during interviews and observations. For the interview, the researcher interviewed the Loading Master officer 3 sources with document data obtained by the researcher. from documentation of the activities of Loading Master officers when carrying out their duties and responsibilities in the field and also in the form of implementation documents for the data analysis techniques used, namely data collection, data reduction, data presentation, discussion, and conclusions. The role of Loading Master officers is very important at Adi Soemarmo Solo Airport, both from the implementation of standard operational procedures and also influences improving the performance of Loading Master officers for air cargo handlers. Not only that, researchers also found that Loading Master officers are very fast in Loading-Unloading if officers are slow or if you are not careful during the Loading-Unloading process, it will result in the plane being delayed.
PENGARUH KETERSEDIAAN FASILITAS DIGITAL DAN KECUKUPAN INFORMASI TERHADAP KEMUDAHAN MENGGUNAKAN LAYANAN DI BANDAR UDARA INTERNASIONAL JENDERAL AHMAD YANI SEMARANG Fryda Fatmayati; Aprilia Sony Putri; Desiana Rachmawati
PINTER : Jurnal Pendidikan Teknik Informatika dan Komputer Vol. 8 No. 1 (2024): Jurnal PINTER
Publisher : PTIK Fakultas Teknik UNJ

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21009/pinter.8.1.1

Abstract

PT. Angkasa Pura I sebagai pengelola Bandar Udara Internasional Jenderal Ahmad Yani Semarang selalu berupaya dalam meningkatkan fasilitas digital yang diwujudkan kecukupan informasi. Dengan adanya fasilitas digital penumpang dengan mudahnya mencari berbagai informasi terkait penerbangan dengan mudah sehingga dapat mengefisiensi waktu dengan baik. Penelitian ini bertujuan untuk mengetahui pengaruh ketersediaan fasilitas digital dan kecukupan informasi terhadap kemudahan menggunakan layanan di Bandar Udara Internasional Jenderal Ahmad Yani Semarang baik secara parsial maupun simultan. Penelitian ini menggunakan metode kuantitatif dengan penyebaran kuesioner. Kuesioner dalam penelitian ini dibagikan kepada seluruh penumpang Bandar Udara Internasional Jenderal Ahmad Yani Semarang dengan jumlah 270 responden. Terdapat 2 variabel bebas (fasilitas digital) X1 dan (kecukupan informasi) X2 dan 1 variabel terikat (kemudahan menggunakan layanan). Penelitian ini menggunakan teknik analisis data yaitu analisis regresi linear berganda dengan uji t dan uji f. Hasil penelitian ini menunjukan bahwa ketersediaan fasilitas digital terhadap kemudahan menggunakan layanan dan terdapat pengaruh kecukupan informasi terhadap kemudahan menggunakan layanan. Hasil koefisien determinasi menunjukkan bahwa variabel yang mempengaruhi Y sebesar 65% sedangkan 35 % dipengaruhi oleh variabel lain yang tidak diteliti dalam penelitian ini.
Persepsi Penumpang Mengenai Sweeping Baggage pada Maskapai Citilink terhadap Kepuasan Penumpang di Bandar Udara Ahmad Yani Semarang Rafi Luqmanul Hakim; Desiana Rachmawati
Ebisnis Manajemen Vol. 3 No. 2 (2025): June : Ebisnis Manajemen
Publisher : Fakultas Ekonomi & Bisnis, Universitas Nusa Nipa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59603/ebisman.v3i2.781

Abstract

During Sweeping, of course the Sweeping process can cause various perceptions, whether positive or negative. The purpose of this study is to determine whether there is an influence between passenger perceptions regarding sweeping baggage on passenger satisfaction and to determine how much influence there is between passenger perceptions regarding sweeping baggage on passenger satisfaction of Citilink Airlines at Ahmad Yani Airport, Semarang. This research uses a quantitative methodology, employing research instruments for data collection and statistical analysis to evaluate the specified hypotheses. This research uses a survey methodology involving 100 participants. The data analysis procedures used include instrument testing, simple linear regression, t-test, and determination test (Adjusted R Square). The results of this study show the t-value of the passenger perception variable of (0.000). Which means that passenger perceptions regarding sweeping baggage have a significant influence on Citilink Airlines passenger satisfaction at Ahmad Yani Airport, Semarang. The results of the questionnaire found that the passenger perception value regarding sweeping baggage was good with a percentage value of 85.6% and the results of the passenger satisfaction value were 82.7%. And the Adjusted R Square value is 0.693, which means that passenger perception has an influence of 69.3% on passenger satisfaction.
AKSELERASI PENGEMBANGAN UMKM DUSUN PASANGGRAHAN: PENGUATAN LEGALITAS USAHA, MANAJEMEN KEUANGAN, DAN PEMASARAN DIGITAL Septi Nuralya; Weny Rahma Nur Asyifa; Farzana Kayla Ramadhani; Muhammad Harun; Alya Iwanda Putri; Desiana Rachmawati
Research Journal of Social Economics Empowerment Vol. 2 No. 2 (2026): Agustus 2026
Publisher : Universitas Tidar

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Usaha Mikro, Kecil, dan Menengah (UMKM) memiliki peran strategis dalam perekonomian masyarakat, termasuk di Dusun Pasanggrahan yang memiliki potensi usaha pada klaster kuliner, kerajinan, retail, dan jasa. Namun demikian, pelaku UMKM di Dusun Pasanggrahan masih menghadapi kendala pada aspek legalitas usaha, manajemen keuangan, dan pemasaran yang belum optimal. Program Kemitraan Masyarakat ini bertujuan untuk mempercepat pengembangan UMKM Dusun Pasanggrahan melalui penguatan legalitas usaha, peningkatan kapasitas manajemen keuangan, dan optimalisasi pemasaran digital. Metode pelaksanaan meliputi survei kebutuhan mitra, sosialisasi, pelatihan, dan pendampingan yang dilaksanakan pada 11 Juli sampai dengan 18 Agustus 2026 dengan melibatkan 14 pelaku UMKM sebagai mitra kegiatan. Hasil kegiatan menunjukkan bahwa 8 UMKM memperoleh Nomor Izin Berusaha (NIB), 14 UMKM memiliki profil usaha di Google Maps, 10 UMKM memperoleh logo usaha, dan 7 UMKM mendapatkan banner sebagai media promosi.. Kegiatan ini memberikan kontribusi nyata terhadap peningkatan daya saing dan keberlanjutan UMKM di Dusun Pasanggrahan.
Co-Authors Alya Iwanda Putri Aprilia Sony Putri Farzana Kayla Ramadhani Fryda Fatmayati Hangga Dwipa Yudha Hutri Lien Vanny Muhammad Harun Rafi Luqmanul Hakim Septi Nuralya Weny Rahma Nur Asyifa Wyananda Namira Shafa