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All Journal International Journal of Multidisciplinary: Applied Business and Education Research JOURNAL OF HUMANITIES, SOCIAL SCIENCES AND BUSINESS (JHSSB)
Rabanes, Bertella G.
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Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Social Sciences

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Exploring the Relationship Between Operations Management Practices and Students’ Satisfaction in the Canteen at Mabolo National High School Medina, April Princess; Aguilon, Shaira Mae; Pepito, Crisa Mae B.; Enopequez, Avegail M.; Polinar, Mark Anthony N.; Rabanes, Bertella G.; Mahipos, April Marie
International Journal of Multidisciplinary: Applied Business and Education Research Vol. 5 No. 7 (2024): International Journal of Multidisciplinary: Applied Business and Education Rese
Publisher : Future Science / FSH-PH Publications

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/ijmaber.05.07.21

Abstract

This descriptive-correlational study scrutinized the operations management and senior high school students’ satisfaction with the canteen inside the Mabolo National High School. Also, the relationship between the two variables was explored. Four hundred eighty-nine (489) respondents were chosen conveniently to participate in the data gathering using a modified tool validated by the experts and obtained 0.7346 internal consistency. Weighted mean and Pearson correlation coefficient were employed to analyze the data and yield valuable findings. Findings unveiled that students were satisfied with the personnel's treatment, the proactive approach of the canteen to provide fresh and healthy products, the products being served, and the processes of the canteen to maintain a quality service. Also, the study found that the operations management practices of the canteen have a significant relationship to the students’ satisfaction. Improving operations management is critical in meeting customer needs and leading to satisfaction. Consequently, maintaining and enhancing customer satisfaction can be attained by ensuring that the quality of products, processes, employees, and proactive measures is exceptional. Furthermore, future researchers can pursue other variables, such as canteen facilities, food prices, food tastes, and food preferences, for future studies as they might influence overall customer satisfaction.
Unheard Narratives of Public-School Teachers’ Coffee Consumption Polinar, Mark Anthony N.; Mahipos, April Marie N.; Rabanes, Bertella G.; Flores, Imie Jasmin L.
JOURNAL OF HUMANITIES, SOCIAL SCIENCES AND BUSINESS Vol. 4 No. 1 (2024): NOVEMBER
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/jhssb.v4i1.1410

Abstract

Teachers have a pivotal role in shaping students’ intellect by sharing knowledge and fostering critical thinking. Despite being perceived as resilient, they encounter struggles that impede their effectiveness due to overwhelming paperwork, classroom management issues, administrative responsibilities, and the nature of their work. As a result, one of the ways they cope to alleviate stress is by turning to coffee and making it a part of their routine. This phenomenology study explored the unheard narratives of public-school teachers’ frequency of coffee consumption, motivation, and impact on their daily routine. Ten (10) key informants were selected using purposive sampling to participate in the study. A structured interview guide was used and executed in a Focus Group Discussion (FGD) as an approach to data collection. The study revealed that the aroma, antioxidants, and warm feelings were the themes that drove teachers to consume coffee. Also, coffee provides an extra boost of energy, a brighter mood, and a sense of fulfillment as it is perceived to contribute to the daily routine of teachers. It is concluded that coffee secures a spot in the daily habits of teachers as it gives them the alertness and activeness needed to begin their day effectively. In addition, taking coffee breaks allows teachers to discuss their issues and difficulties while offering each other support. This fosters a sense of camaraderie over a cup of coffee, potentially resulting in solid friendships and forming a tight-knit teaching community, all for the benefit of the students.
Co-Authors Aguilon, Shaira Mae Enopequez, Avegail M. Flores, Imie Jasmin L. Mahipos, April Marie Mahipos, April Marie N. Medina, April Princess Pepito, Crisa Mae B. Polinar, Mark Anthony N.