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All Journal Governance : Jurnal Ilmu Pemerintahan Jurnal Studi Gender dan Anak SETARA: Jurnal Studi Gender dan Anak
Paramesti, Artanti
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Journal : Governance : Jurnal Ilmu Pemerintahan

 1 
KONSEP E-DEMOCRACY PADA TATA KELOLA PEMERINTAHAN: STUDI KASUS PENERAPAN APLIKASI TANGERANG LIVE DALAM MEMBUKA PARTISIPASI PUBLIK Linggar Vandito, Revo; Paramesti, Artanti; Ali Vardan Aminudin, Muhamad; Nurdin, Nurdin
Governance Vol. 13 No. 1 (2025): Governance: Jurnal Ilmu Pemerintahan
Publisher : Sekolah Pascasarjana Universitas Islam "45" Bekasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33558/governance.v13i1.10502

Abstract

In the context of the Tangerang city government, the issue of public services and participation is still a problem in its implementation. There are several aspects related to services that must be improved and streamlined, such as licensing and investment services, education, agriculture and social services, especially service counters whose procedures and costs are not clear, hence the Tangerang Live application was created. The method used in this research is descriptive qualitative to provide a factual explanation of the facts that do exist in the field. The results of the survey conducted by the Tangerang City Information and Communication Office in 2023 obtained points of 80.87, indicating that the public was quite satisfied with the performance of the Tangerang Live application because it received a good indicator. In addition, the Tangerang Live application also succeeded in resolving 99.73% of the complaints made in the LAKSA feature. Thus, Tangerang Live has fulfilled the concept of e-government and increased participation through the available features
Co-Authors Ali Vardan Aminudin, Muhamad Linggar Vandito, Revo Lutfi, Aldi Muhammad Fadhil Mansoer Nurdin Nurdin Onma Bryan Yehezkiel Hutasoit Restu Rahmawati Revo Linggar Vandito