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All Journal GANDRUNG: Jurnal Pengabdian Kepada Masyarakat JOEL: Journal of Educational and Language Research International Journal of Tourism Business Research
Lalu Ahmad Zaki
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Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Physics Social Sciences Other

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The Use of Code Switching Among Waiters in Restaurant and Bar Operations at Amber Resort-Selong Belanak Central Lombok Ainul Yakin; Endang Sriwahyuni; Lalu Ahmad Zaki
Jurnal Internasional Riset Bisnis Pariwisata Vol 2 No 2 (2023): International Journal of Tourism Business Research (INTOUR)
Publisher : Faculty of Economics and Business, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/intour.v2i2.834

Abstract

The purpose of this study is to analyze what language elements are most widely used in code-switching among waiters at the Amber Beach Resort restaurant. The data collection methods used in this research include document study, field research, collecting data by recording respondents, and taking notes (Note Taking) on managers and F&B Service staff at Amber Beach Resort Restaurant. The results found that the language elements that experienced the most code switching were from Indonesian to English and Sasak language to English. Waiters/managers and other staff mostly use Indonesian to Indonesian elements.
Mentoring Local Tour Guides to Improve English Language Skills in Sade Hamlet, Nusa Tenggara Barat Endang Sri Wahyuni; Siti Latifah; Ainul Yakin; Satria Rusdy Wijaya; Lalu Ahmad Zaki
GANDRUNG: Jurnal Pengabdian Kepada Masyarakat Vol. 6 No. 1 (2025): GANDRUNG: Jurnal Pengabdian Kepada Masyarakat
Publisher : Fakultas Olahraga dan Kesehatan, Universitas PGRI Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36526/gandrung.v6i1.4460

Abstract

The Community Service Program (PKM) in Sade Hamlet, Rembitan Village, NTB, was implemented to mitigate the negative impact of the "Scamming Village" phenomenon that went viral on social media. This issue has tarnished both local and national tourism images, while also undermining the confidence of local tour guides in the destination. The primary goal of this PKM was to enhance English language skills and restore the motivation of local tour guides. Over a period of two years, from 2023 to 2024, 53 local tour guides were mentored using the Before-After method and a flexible mingling technique, allowing training schedules to adapt to participants' work hours. The program was further strengthened by introducing the work motto: "Sade Tourist Local Guide, SMART AND RELIABLE," aimed at fostering confidence and professionalism. The results showed a significant increase in learning motivation, reflected in participants' enthusiasm and attendance during the mentoring sessions, as well as improved English language proficiency in serving tourists. However, challenges such as limited English vocabulary, ineffective communication strategies, inadequate facilities, and time constraints remain. For future PKM activities, it is recommended to focus on enriching vocabulary and enhancing communication strategies, along with providing adequate facilities and more flexible learning schedules, including informal mentoring programs outside of working hours.
THE USE OF CODE SWITCHING AMONG WAITER/WAITRESS IN RESTAURANT AT AMBER RESORT LOMBOK, INDONESIA Abdul Hanan; Ainul Yakin; Endang Sri Wahyuni; Lalu Ahmad Zaki
JOEL: Journal of Educational and Language Research Vol. 3 No. 6: Januari 2024
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The aim of this research is analyzing the factors involved in the use of code-switching among waiter/waitress in Amber Beach Resort's restaurant operations. The data collection method used in this research is a documentation study based on various theoretical references obtained from various sources of books, scientific articles and print and online media, second is in-depth interviews with informants, informants in this study are waiters/waitress s at Amber Resort Lombok restaurant, Indonesia. The third is to conduct direct observation at the research location by observing the service process carried out by restaurant waiters at Amber Beach Resort Lombok and the use of language transfer while providing services to restaurant guests. Based on the results of the discussion above, it can be concluded that the researcher found four factors involved in code switching among waiter/waitress at the amber restaurant, the four factors are Participants (greeters - receivers), setting, topic, and function. The four factors are relevant to the theory that has been described previously with real activities at amber resort. It is indicated that the participants come from the same work area and the same situation, code-switching occurs at amber resort among waiters and managers with specific topics about restaurant and hotel management, and they use code-switching to say repetition and clarification, give and emphasis about something (to express solidarity), express tolerance to show the intention of clarifying the speech content for the interlocutor and to refine or strengthen requests or orders
Co-Authors Abdul Hanan Ainul Yakin Endang Sri Wahyuni Endang Sriwahyuni Satria Rusdy Wijaya SITI LATIFAH