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All Journal Cendekia: Jurnal Pendidikan dan Pembelajaran JER Bina Bangsa International Journal of Business and Management Journal Information Technology Trends
Setiawati, Erlina
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Other

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A Literature Approach: Dynamics of Strategic Management in Increasing the Effectiveness of Public Service Setiawati, Erlina; Fitriana, Herna Fita; Ayatulloh; Maliki, B.I
Cendekia: Jurnal Pendidikan dan Pembelajaran Vol. 17 No. 2 (2023): Oktober
Publisher : Center of Language and Cultural Studies

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30957/cendekia.v17i2.881

Abstract

Abstrak Organisasi yang bergerak dalam bidang pelayanan publik tentu memiliki tantangan yang dinamis, perubahan terus terjadi seiring perkembangan zaman dan perilaku customer. Pelayanan public perlu memberikan kualitas yang sesuai dengan apa yang diharapkan oleh masyarakat, sehingga masyarakat tersebut bisa memberikan feedback yang baik dan menjadi loyal. Tantangan yang sangat kompleks tentu menjadi hal utama yang perlu mendapatlkan solusi terbaik sehingga pelayanan yang diberikan bisa mencapai tingkat kepuasan pelanggan yang lebih baik. Manajemen strategis dalam konteks layanan publik menjadi semakin penting dalam menghadapi tuntutan yang kompleks dan dinamis. Focus utama artikel ini membahas tentang dinamika manajemen strategis dapat meningkatkan efektivitas layanan publik, dengan menggunakan pendekatan literatur untuk menggambarkan hubungan antara faktor-faktor kunci dalam manajemen strategis dan hasil layanan publik yang lebih baik. Tujuan analisis ini untuk mengetahui 1) Peran kepemimpinan terhadap efektifitas layanan public, 2) Tantangan utama pelayanan public dalam mengimplementasikan manajemen strategis, 3) strategi pengambilan keputusan yang adaptif untuk meningkatkan efektifitas layanna publik, 4) peran kemitraan yang produktif dengan pemangku kepentingan. Metode yang digunakan adalah metode kualitatif khususnya library method, berdasarkan hasil penelitian terdahulu yang relevan dalam lima tahun terakhir dan buku-buku up to date (5 tahun terakhir). Hasil analisis temuan utama menunjukkan bahwa manajemen strategis yang baik dapat mengarah pada peningkatan kualitas layanan, efisiensi operasional, dan kepuasan pemangku kepentingan. Implikasi dari temuan ini untuk praktik manajemen publik adalah pentingnya mengintegrasikan pendekatan manajemen strategis yang dinamis dan adaptif dalam merespons perubahan lingkungan yang cepat. Penelitian lebih lanjut diperlukan untuk memahami lebih dalam bagaimana faktor-faktor ini saling berinteraksi dan bagaimana implementasi praktik-praktik terbaik dapat mengoptimalkan efektivitas layanan publik secara keseluruhan.
Sistem Pengelolaan Data Karyawan Secara Online di PT. DARMA HENWA, Tbk-ACP Setiawati, Erlina; Dede Prahma, Wisudawan
Journal Information Technology Trends (JITRENDS) Vol 1 No 02 (2024): Journal Infomation Technology Trends Volume 01. No 02 Juni 2024
Publisher : mijournal.org

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51817/jitrends.v1i2.24

Abstract

The employee data collection system is an important part of employee management in the company. The information system required for the storage and management of employee information by PT Darma Henwa Tbk-ACP, a mining company in Asam-asam. In addition, this study also wants to find out the use of data collection information systems for employees at PT Darma Henwa Tbk-ACP and how this can affect operational efficiency and personnel management
Exploring the Chasm: Vision-mission Gap and Organizational performance at PT. Telkom from an Educational Perspective Setiawati, Erlina; Fita Fitriana, Herna; Ayatulloh; Munawaroh
Cendekia: Jurnal Pendidikan dan Pembelajaran Vol. 18 No. 1 (2024): April
Publisher : Center of Language and Cultural Studies

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research aims to analyze the gap between vision and mission and organizational performance at PT. Telkom through a literature review approach. A vision and mission is a strategic foundation that defines the long-term direction and goals of an organization. However, there is often a mismatch between the vision-mission statement and its implementation, which often becomes the main obstacle in achieving optimal performance. The research results show that internal communication, leadership, organizational culture and performance measurement systems have a significant influence on the success of implementing the vision and mission. The gaps that occur can affect employee satisfaction, customer loyalty and organizational competitiveness. Recommendations that can be given through this article are the importance of routine vision and mission evaluation, involving employees in strategy formulation and implementing a performance measurement system that is in line with strategic goals. Thus, this research provides relevant insights for practitioners and academics to understand and overcome challenges related to the vision-mission gap in large organizations such as PT. Telkom.
EMPOWERMENT OF INDIGENOUS COMMUNITIES IN PRESERVING LOCAL CULTURE AMID MODERNIZATION Gunawan, Ratu Al Viola; Setiawati, Erlina
Bina Bangsa International Journal of Business and Management Vol. 5 No. 1 (2025): Bina Bangsa International Journal of Business and Management
Publisher : LPPM Universitas Bina Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46306/bbijbm.v5i1.128

Abstract

Empowering indigenous communities is the key to preserving local culture amidst modernization. This empowerment involves increasing the community's capacity to actively participate in preserving customs in the era of modernization. Modernization is a change in society's mindset and culture from a traditional one to a society with a modern mindset. In this increasingly advanced era, various challenges arise that can eliminate local cultural identity and local community knowledge about traditional traditions that have existed for generations. The method used in compiling this journal is a literature approach, namely by analyzing 50 national and international journals available on Google Scholar.   The aim of this research is to help indigenous peoples adapt in the era of modernization without eliminating their customs and cultural values ​​that have existed for a long time. From the results of this research, it can be illustrated that modernization has had a positive impact on easy access for people to learn about various customs and cultures in Indonesia. However, it will have a negative impact if people do not maintain their cultural identity.
Leadership Coordination: The Key to Mediating the Influence of Leadership and Organizational Structure on Work Performance Setiawati, Erlina; Sutisna; Sari, Gema Ika
Jurnal Economic Resource Vol. 8 No. 2 (2025): September - February
Publisher : Fakultas Ekonomi & Bisnis Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57178/jer.v8i2.1812

Abstract

Employee performance is a key indicator of the effectiveness of public organizations. At the Banten Provincial DPRD Secretariat, low administrative performance, weak discipline, and ineffective organizational coordination are still found, necessitating research into the factors influencing employee performance. This study aims to analyse the influence of leadership style and organizational structure on employee work performance, as well as the role of leadership coordination as a mediator in this relationship. The method used was quantitative with an explanatory design. The study population included all employees of the Banten Provincial DPRD Secretariat, with a sample of 271 people determined using the Slovin method. Data were collected using a questionnaire that had been tested for validity and reliability, then analysed using Partial Least Squares-Structural Equation Modelling (PLS-SEM). The results of the study indicate that leadership style and organizational structure have a significant positive influence on work performance, and both contribute significantly to leadership coordination. Leadership coordination has been shown to mediate the relationship between leadership style and organizational structure on employee work performance. In conclusion, the effectiveness of leadership and organizational structure in improving work performance is highly dependent on established coordination. These findings enrich the literature on performance management and motivation and can serve as a basis for developing personnel policies at the Banten Provincial DPRD Secretariat.
Co-Authors Ayatulloh Dede Prahma, Wisudawan Fita Fitriana, Herna Fitriana, Herna Fita Gunawan, Ratu Al Viola Maliki, B.I Munawaroh Sari, Gema Ika Sutisna