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All Journal Jurnal Riset Manajemen Jurnal Inovasi Manajemen, Kewirausahaan, Bisnis dan Digital
Rian Safitri
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Other

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Pengaruh Kualitas Pelayanan dan Harga Terhadap Kualitas Produk dengan Kepuasan Pelanggan Sebagai Variabel Intervening pada Budiman Rian Safitri; Chintya Ones Charli; Sri Meliana; Bhadra Ananda Detria
JURNAL RISET MANAJEMEN (JURMA) Vol 2 No 2 (2024): June : Jurnal Riset Manajemen
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jurma.v2i2.1967

Abstract

The purpose of this study was to analyze the effect of service quality and price on product quality with customer satisfaction as an interevening variable with a sample of 50 in Budiman, Padang City, West Sumatra. This type of research is explanatory research. The method used for data collection uses questionnaire surveys given to respondents. Smart PLS analysis method.
Pengaruh Pelatihan dan Penggunaan Teknologi Informasi terhadap Kinerja Karyawan Dengan Kepuasan Kerja sebagai Variabel Intervening di PT DSL Dharmasraya Sawit Lestari Rian Safitri; Fitri Yeni; M Afuan
Jurnal Inovasi Manajemen, Kewirausahaan, Bisnis dan Digital Vol. 2 No. 1 (2025): Februari : Jurnal Inovasi Manajemen, Kewirausahaan, Bisnis dan Digital
Publisher : Asosiasi Riset Ilmu Manajemen dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jimakebidi.v2i1.473

Abstract

With work satisfaction serving as a mediator, this research intends to examine the impact of training and IT usage on employee performance at PT Dsl Dharmasraya Saawit Lestari. A survey and accompanying questionnaire were used to gather data from a sample of one hundred participants. Structured equation modeling makes use of SmartPLS 3 for its analysis.Training has a favorable and statistically significant effect on work satisfaction, according to the studies conducted. Information technology has a favorable and substantial effect on contentment in one's work life. Employee performance is positively and significantly impacted by training. In a small but favorable way, IT affects productivity in the workplace. Employee performance is greatly affected by how satisfied they are with their employment. The impact of training on employee performance is moderated by job happiness. An individual's level of contentment with their work life moderates the relationship between IT and productivity.
Co-Authors Bhadra Ananda Detria Charli, Chintya Ones Fitri Yeni M Afuan Sri Meliana