Abdurrahim Abi Anwar, Umari
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The Influence of Website Quality and Electronic Word of Mouth (e-WOM) on Purchase Intention Wina Apriyanti; Aspiranti, Tasy; Abdurrahim Abi Anwar, Umari
Bandung Conference Series: Business and Management Vol. 4 No. 2 (2024): Bandung Conference Series: Business and Management
Publisher : UNISBA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29313/bcsbm.v4i2.13274

Abstract

Abstract.As one of the best online shopping platforms in Indonesia, Shopee can maintain its position in intense competition, through the phenomenon of online information dissemination and the important role of websites for online shopping platforms. This study was conducted to analyze the effect of website quality and electronic word of mouth (e-WOM) on the purchase intention of Shopee consumers in the City of Bandung, West Java. The research method used is a quantitative approach. The data collection technique was carried out through a questionnaire distributed to Shopee consumers. The research sample consisted of 100 respondents who were active Shopee consumers in the City of Bandung. The collected data were analyzed using multiple linear regression analysis techniques to determine the effect of the independent variable on the dependent variable. The results showed that website quality and e-WOM had a positive and significant influence on purchase intention with a contribution of 68.5%. Partially, website quality has an effect of 53,1%, while e-WOM has an effect of 56,3% on purchase intention. These findings emphasize the importance of continuous improvement in website quality and e-WOM strategies to increase consumer purchase intention. Abstrak. Sebagai salah satu platform belanja online terbaik di Indonesia Shopee mampu mempertahankan posisinya di tengah persaingan yang ketat, melalui fenomena penyebaran informasi secara online dan peran penting website bagi platform belanja online. Penelitian ini dilakukan untuk menganalisis pengaruh kualitas website dan electronic word of mouth (e-WOM) terhadap purchase intention konsumen Shopee di Kota Bandung, jawa barat. Metode penelitian yang digunakan adalah pendekatan kuantitatif. Teknik pengumpulan data dilakukan melalui kuesioner yang dibagikan kepada konsumen Shopee. Sampel penelitian terdiri dari 100 responden yang merupakan konsumen aktif Shopee di Kota Bandung. Data yang terkumpul dianalisis menggunakan teknik analisis regresi linier berganda untuk mengetahui pengaruh variabel independen terhadap variabel dependen. Hasil penelitian menunjukkan bahwa kualitas website dan e-WOM memiliki pengaruh positif dan signifikan terhadap purchase intention dengan kontribusi sebesar 68,5%. Secara parsial, kualitas website memberikan pengaruh sebesar 53,1%, sementara e-WOM memberikan pengaruh sebesar 56,3% terhadap purchase intention. Temuan ini menekankan pentingnya perbaikan berkelanjutan dalam kualitas website dan strategi e-WOM untuk meningkatkan minat beli konsumen. Dengan meningkatkan kualitas interaksi layanan di website dan memanfaatkan e-WOM secara efektif, Shopee dapat memperkuat posisi mereka dalam persaingan pasar e-commerce yang ketat ini
The Phenomenon of Hallyu or Korean Wave in Shaping Gen-Z Consumption Interest Ahmad , Maudi Meliani; Alamsyah, Indra Fajar; Abdurrahim Abi Anwar, Umari
Bandung Conference Series: Business and Management Vol. 4 No. 2 (2024): Bandung Conference Series: Business and Management
Publisher : UNISBA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29313/bcsbm.v4i2.13805

Abstract

Abstract. This research focuses on the global impact of a country's culture, as seen in the Korean Wave or Hallyu phenomenon. This phenomenon not only attracts consumption, but also indirectly shapes the lifestyle of its fans. The purpose of this research is to explain the Korean Wave phenomenon in the formation of cultural identity, describe the role of South Korean celebrities in influencing consumptive behaviour, and develop the role of generation Z in supporting the creative industry in Bandung City. The method used is qualitative data analysis with a transcendental phenomenological approach according to Moustakas (1994). Data collection techniques included in-depth interviews, observation, and document review. The data source of this research is generation Z who are fans of Korean dramas with a total of 9 people using purposive sampling technique. The data analysis techniques used were data reduction, data presentation, and verification. This research found that the Korean Wave influences generation Z's cultural identity, shapes consumptive behaviour, and contributes to the growth of the creative industry. This research provides input for generation Z to improve entrepreneurship education, collaboration between young entrepreneurs, and digital skills development to capitalise on the potential of the Korean Wave and support local economic growth. Abstrak. Penelitian ini berfokus pada dampak global budaya suatu negara, seperti yang terlihat pada fenomena Korean Wave atau Hallyu. Fenomena ini tidak hanya menarik minat konsumsi, tetapi juga secara tidak langsung membentuk gaya hidup para penggemarnya. Tujuan penelitian ini adalah untuk menjelaskan fenomena Korean Wave dalam pembentukan identitas budaya, mendeskripsikan peran selebriti Korea Selatan dalam memengaruhi perilaku konsumtif, serta mengembangkan peran generasi Z dalam mendukung industri kreatif di Kota Bandung. Metode yang digunakan adalah analisis data kualitatif dengan pendekatan fenomenologi transendental menurut Moustakas (1994). Teknik pengumpulan data meliputi wawancara mendalam, observasi, dan tinjauan dokumen. Sumber data penelitian ini adalah generasi Z yang merupakan penggemar drama Korea dengan total 9 orang menggunakan teknik purposive sampling. Teknik analisis data yang digunakan adalah reduksi data, penyajian data, dan verifikasi. Penelitian ini menemukan bahwa Korean Wave memengaruhi identitas budaya generasi Z, membentuk perilaku konsumtif, dan berkontribusi terhadap pertumbuhan industri kreatif. Penelitian ini memberikan masukan bagi generasi Z untuk meningkatkan pendidikan kewirausahaan, kolaborasi antar pengusaha muda, dan pengembangan keterampilan digital untuk memanfaatkan potensi Korean Wave dan mendukung pertumbuhan ekonomi lokal.
Exploring the Influence of Ethical Beliefs and Cognitive Dissonance on Boycott Intentions: A Case Study of Starbucks in Bandung Amidst Perceived Misconceptions Syifa Alia Balqis; Aspiranti, Tasya; Abdurrahim Abi Anwar, Umari
Bandung Conference Series: Business and Management Vol. 4 No. 2 (2024): Bandung Conference Series: Business and Management
Publisher : UNISBA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29313/bcsbm.v4i2.14684

Abstract

Abstract. This exploratory quantitative descriptive study examines how consumers' intentions to boycott Starbucks in Bandung during the Gaza conflict are influenced by their ethical beliefs and cognitive dissonance. From a population of 135 consumers or former consumers of Starbucks in Bandung, a purposive sample of 101 respondents was surveyed using questionnaires and pre-surveys as interviews. Data were analysed using multiple linear regression. The results reveal a strong positive correlation (r = 0.786) between ethical belief and boycott intentions, and a positive association (r = 0.540) between cognitive dissonance and boycott intentions. Together, ethical belief and cognitive dissonance explain 63.3% of the variation in boycott intentions (R² = 0.633). Specifically, ethical belief (B = 0.499) and cognitive dissonance (B = 0.088) significantly contribute to boycott intention. To reduce boycott intentions, companies should emphasize ethical standards and clear, transparent communication to address misconceptions. These findings align with previous studies, highlighting the importance of transparency and ethical communication in reducing boycott risks and enhancing customer loyalty. Further research should explore these dynamics across various consumer groups and circumstances. Abstrak. Penelitian deskriptif kuantitatif eksploratif ini mengkaji bagaimana niat konsumen untuk memboikot Starbucks di Bandung selama konflik Gaza dipengaruhi oleh keyakinan etis dan disonansi kognitif mereka. Dari populasi sebanyak 135 konsumen atau mantan konsumen Starbucks di Bandung, diambil sampel purposif sebanyak 101 responden yang disurvei menggunakan kuesioner dan wawancara pra-survei. Data dianalisis menggunakan regresi linier berganda. Hasil penelitian mengungkapkan adanya korelasi positif yang kuat (r = 0,786) antara keyakinan etis dan niat boikot, serta asosiasi positif (r = 0,540) antara disonansi kognitif dan niat boikot. Secara bersama-sama, keyakinan etis dan disonansi kognitif menjelaskan 63,3% variasi dalam niat boikot (R² = 0,633). Secara spesifik, keyakinan etis (B = 0,499) dan disonansi kognitif (B = 0,088) secara signifikan berkontribusi terhadap niat boikot. Untuk mengurangi niat boikot, perusahaan perlu menekankan standar etis dan komunikasi yang jelas serta transparan untuk mengatasi kesalahpahaman. Temuan ini sejalan dengan penelitian sebelumnya, menyoroti pentingnya transparansi dan komunikasi etis dalam mengurangi risiko boikot dan meningkatkan loyalitas pelanggan. Penelitian lebih lanjut sebaiknya mengeksplorasi dinamika ini di berbagai kelompok konsumen dan keadaan yang berbeda.