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All Journal Jurnal Ilmiah LISKI (Lingkar Studi Komunikasi) Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi)
Rohmah, Salwa Nur
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Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education

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The Role of Artificial Intelligence (Chat GPT) in the Development of Technology and Communication Rohmah, Salwa Nur; Haqqu, Rizca
Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) Vol 8 No 4 (2024): OCTOBER-DECEMBER 2024
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jtik.v8i4.2087

Abstract

This research investigates the role of ChatGPT in human-machine communication, focusing on interaction attributes and user perceptions. The study employs qualitative methods, including interviews with ChatGPT users, word cloud analysis using NVivo 12 Pro, and observation of interactions. Results highlight five frequently occurring codes: "chat," "person," "ChatGPT," "task," and "communication." These findings suggest that ChatGPT is perceived both as a communicative tool and a communicative subject, with AI literacy being crucial for its effective use. The research contributes significantly to understanding the development of technology and communication, showcasing ChatGPT's potential to transform human-machine interactions. It demonstrates how ChatGPT can improve efficiency, creativity, and our understanding of artificial intelligence. The study also explores the comparison between human-human and human-machine communication, emphasizing the unique role of ChatGPT in modern communication dynamics. This research underscores the importance of integrating AI education into curricula and providing clear guidelines for ethical and effective use of AI technologies like ChatGPT
Interaction Process Between Humans and ChatGPT in the Context of Interpersonal Communication Haqqu, Rizca; Rohmah, Salwa Nur
Lingkar Studi Komunikasi (LISKI) Vol 10 No 1 (2024): FEBRUARI 2024
Publisher : Universitas Telkom

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25124/liski.v10i1.7216

Abstract

This study examines human interaction with artificial intelligence technology, focusing on the implementation of ChatGPT, a chatbot developed by OpenAI. Through the Human-Machine Communication (HMC) approach, the research describes human-like attributes in ChatGPT, exploring emotional responses and utility in educational, professional, and personal contexts. Qualitative research methods with triangulation techniques were used for a holistic understanding, involving interviews, observations, and document analysis. The results indicate that ChatGPT can provide adaptive responses, adjusting language style, and presenting information with self-awareness. Comparisons between human-to-human and human-to-machine interactions, particularly through ChatGPT, reveal significant differences. In human-to-human communication, the primary role is given to humans as message sources, while in machine communication, ChatGPT becomes an interactive partner, especially in text messages. Despite similarities in interpersonal communication features, such as feedback, personal relationship cues are more pronounced in human-to-human interactions. Factors like self-concept, openness, and confidence are dominant in human-to-human communication, while AI literacy becomes crucial in interactions with machines. Keywords: Human-Machine Communication, ChatGPT, Interaction, Interpersonal
Co-Authors Rizca Haqqu