Jurnal Ilmiah LISKI (Lingkar Studi Komunikasi)
Vol 10 No 1 (2024): FEBRUARI 2024

Interaction Process Between Humans and ChatGPT in the Context of Interpersonal Communication

Haqqu, Rizca (Unknown)
Rohmah, Salwa Nur (Unknown)



Article Info

Publish Date
05 Apr 2024

Abstract

This study examines human interaction with artificial intelligence technology, focusing on the implementation of ChatGPT, a chatbot developed by OpenAI. Through the Human-Machine Communication (HMC) approach, the research describes human-like attributes in ChatGPT, exploring emotional responses and utility in educational, professional, and personal contexts. Qualitative research methods with triangulation techniques were used for a holistic understanding, involving interviews, observations, and document analysis. The results indicate that ChatGPT can provide adaptive responses, adjusting language style, and presenting information with self-awareness. Comparisons between human-to-human and human-to-machine interactions, particularly through ChatGPT, reveal significant differences. In human-to-human communication, the primary role is given to humans as message sources, while in machine communication, ChatGPT becomes an interactive partner, especially in text messages. Despite similarities in interpersonal communication features, such as feedback, personal relationship cues are more pronounced in human-to-human interactions. Factors like self-concept, openness, and confidence are dominant in human-to-human communication, while AI literacy becomes crucial in interactions with machines. Keywords: Human-Machine Communication, ChatGPT, Interaction, Interpersonal

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Journal Info

Abbrev

liski

Publisher

Subject

Education

Description

The Journal of Communication Studies Peripheries (LISKI) has a philosophy of advancing communication studies through the dissemination of knowledge transferred by the journal. At the beginning of its formation, LISKI was a discussion-group activity initiated by the lecturers of communication studies ...