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All Journal DINAMIKA DOTCOM Prosiding Seminar Nasional Sisfotek (Sistem Informasi dan Teknologi Informasi)
Witari Aryunani
Unknown Affiliation
Computer Science & IT Decision Sciences, Operations Research & Management

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Pengalaman Pengguna Aplikasi Konferensi Video Google Meet Selama Pandemi Covid-19: Analisis UEQ Garin Caesar Syanugiri; Purnawarman Musa; Witari Aryunani
Prosiding SISFOTEK Vol 7 No 1 (2023): SISFOTEK VII 2023
Publisher : Ikatan Ahli Informatika Indonesia

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Abstract

The Covid-19 pandemic has changed how we work, learn, and communicate. One of the key tools in responding to these challenges is video conferencing applications, such as Google Meet. This article explores user experiences with Google Meet during the Covid-19 pandemic using the User Experience Questionnaire (UEQ) method to analyze various aspects of user experience. The research steps in applying the UEQ data analysis method encompass data collection (scores) through the UEQ questionnaire, conducting descriptive analysis to identify trends and patterns in user experiences, and interpreting the results to comprehend their implications. The analysis outcomes aid researchers in summarizing user experiences, pinpointing areas for improvement, and offering pertinent recommendations. The Attractiveness variable receives a high score, reflecting a user-friendly and efficient interface. Perspicuity also obtains positive scores, indicating the ease of using the application. Efficiency and Dependability likewise achieve high scores, signifying that users perceive the application as reliable for important meetings. Stimulation and Novelty show a substantial improvement, indicating that users feel engaged and interested while using Google Meet. The UEQ analysis results provide valuable insights into how Google Meet has become an effective and satisfying solution to address the challenges individuals and organizations face during the Covid-19 pandemic. This article also discusses the implications of these findings in the context of education, work, and remote communication.
EVALUASI MATURITAS MANEJEMEN LAYANAN SISTEM INFORMASI APLIKASI OVO MENGGUNAKAN FRAMEWORK ITIL VERSI 3 Yuli Maharetta Arianti; Nani Mintarsih; Witari Aryunani
Dinamika Dotcom : Jurnal Pengembangan Manajemen Informatika dan Komputer DINAMIKA DOTCOM Vol. 13 No. 2 Tahun 2022
Publisher : Sekolah Tinggi Manajemen Informatika & Komputer PPKIA Pradya Paramita Malang

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ABSTRAK OVO is one of the products from an Indonesian start-up that is engaged in the digital wallet. This application has obtained permission from Bank Indonesia to be designated as a money manager in digital form since August 2017 [1]. Some service models that can take advantage of OVO are buying and selling transactions, transfers between users and investment services, insurance, which can be done using a mobile device with Android or iOS OS. Evaluation of OVO performance on a regular basis needs to be done to determine the performance of OVO products. The evaluation is carried out using the ITIL Framework in assessing the quality of services in the OVO Information System Service Management, so that it can become analytical data that can be used in decision making in the future. Kata kunci: itil, dompet digital, mobile, ovo
Co-Authors Garin Caesar Syanugiri Musa, Purnawarman Nani Mintarsih Yuli Maharetta Arianti