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All Journal PARADIGMA Journal of Business Management and Economic Development
Rafli, Moh
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences Other

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Driving Success Through SIM: A Critical Analysis Management information Systems Influence on Decision-Making Processes Rafli, Moh
Journal of Business Management and Economic Development Том 2 № 02 (2024): May 2024
Publisher : PT. Riset Press International

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59653/jbmed.v2i02.827

Abstract

In this journal, we explore the influence of Systems Information Management (SIM) on decision-making processes in organizations. The aim is to conduct a critical analysis of the contribution of SIM in increasing the effectiveness of decision making. The research method used is literature analysis from various sources such as scientific journals and related articles. The results show that effective implementation of SIM can speed up the decision-making process, increase information accuracy, and enable managers to make more timely decisions. In conclusion, SIM plays a vital role in organizational success through informed decision making. The implications of this research emphasize the importance of continuing to improve SIM implementation to support better decision-making processes in facing increasingly complex business challenges. The results of this study can provide valuable insights for practitioners and researchers in the field of information management.
Studi Komparatif Kualitas Pelayanan Publik di kota Palu dan Kota Batu Matimpas, Daniel Charis; Toneke, Meyriska Chatrine; Maulidina, Cantika; Rahma, Deslya Wati; Rafli, Moh; Mustainah, Mustainah; Kurnia, Intam; Haryono, Dandan
PARADIGMA : Jurnal Administrasi Publik Vol. 4 No. 2 (2025)
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Pembangunan Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55100/10.55100/paradigma.v4i2.84

Abstract

Penelitian ini melakukan analisis komparatif kualitas pelayanan publik di Kota Palu dan Kota Batu menggunakan model SERVQUAL dengan lima dimensi: tangibilitas, reliabilitas, responsivitas, jaminan, dan empati. Melalui pendekatan kualitatif deskriptif dengan studi kasus ganda, observasi partisipan, wawancara mendalam, dan analisis dokumen di lokasi seperti Citraland, Mantantimali, Museum Palu, Santera, Bromo, Jatim Park 1, serta mall setempat, hasil menunjukkan Kota Batu unggul secara keseluruhan berkat fasilitas modern interaktif, konsistensi layanan, respons petugas yang sigap, profesionalisme tinggi, dan empati personal yang kuat. Sebaliknya, Kota Palu menghadapi kendala infrastruktur pascabencana, sikap petugas kurang seragam, dan keterbatasan SDM yang menurunkan kepuasan pengunjung. Faktor penyebab perbedaan meliputi kematangan kebijakan daerah, manajemen SDM, infrastruktur, dan peran stakeholder, dengan rekomendasi peningkatan untuk Palu melalui pelatihan aparatur, optimalisasi fasilitas, dan kolaborasi lintas sektor guna menyamai standar Batu
Co-Authors Dandan Haryono Intam Kurnia Matimpas, Daniel Charis Maulidina, Cantika Mustainah Mappatoba Rahma, Deslya Wati Toneke, Meyriska Chatrine