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All Journal Pendas : Jurnah Ilmiah Pendidikan Dasar JURNAL MANAJEMEN MODAL INSANI DAN BISNIS (JMMIB) Psycho Aksara Jurnal Penelitian Psikologi Jurnal RAP (Riset Aktual Psikologi Universitas Negeri Padang)
Juwita, Silvi
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Humanities Economics, Econometrics & Finance Education Health Professions Social Sciences Other

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PENGARUH KUALITAS PELAYANAN, KUALITAS PRODUK DAN KEPUASAN KONSUMEN TERHADAP LOYALITAS KONSUMEN PADA PDAM TIRTA RATU SAMBAN Artiza, Diah Dwi; Juwita, Silvi
JURNAL MANAJEMEN MODAL INSANI DAN BISNIS (JMMIB) Vol. 2 No. 2 (2021): Desember 2021
Publisher : Yayasan Insani Mandiri Santani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61567/jmmib.v2i2.69

Abstract

This study aimed to determine the effect of service quality, product quality, and satisfaction toward consumers’ loyalty at PDAM Tirta Ratu Samban branch of Hulu Palik sub-district, North Bengkulu. This  research used a qualitative method. The sample of this research was 105 consumers of PDAM Tirta Ratu Samban branch of Hulu Palik sub-district, North Bengkulu that taken by using accidental sampling technique. The data was collected by using instruments such as observation and questionnaire. The data was analyzed by using multiple regression analysis and coefficient of determination. The results of the research show that Service Quality (X1), Product Quality (X2) and Consumers’ Satisfication (X3) have a simultaneous effect toward Customers’ Loyalty (Y) at PDAM Tirta Ratu Samban Branch Hulu Palik North Bengkulu. The results of regression equation analysis are as follows: Y = 0.689+ 0.237 (X_1) + 0.163 (X2) + 0.331 (X3). = 0.000 < 0.050), Product Quality, obtained tcount> ttable (3.284 > 1.98260) and (sig<α = 0.001<0.050), Consumers’ Satisfaction, obtained tcount>ttable (4.145 > 1.98260) and (sig<α = 0.000 < 0.050). This means that service quality, product quality, and consumers’ satisfaction have a significant effect on customer loyalty at PDAM Tirta Ratu Samban, Hulu Palik sub-district, North Bengkulu. Keywords: Service quality, product quality, consumers’ satisfaction, consumers’ loyalty
Pengaruh Grit terhadap Fear of Failure pada Fresh Graduate di Universitas Negeri Padang yang Mencari Kerja Septriana, Amanda; Juwita, Silvi
Psycho Aksara : Jurnal Psikologi Vol 4 No 1 (2026): Volume 4, Nomor 1, Januari 2026
Publisher : LEMBAGA PENELITIAN DAN PENGABDIAN MASYARAKAT UNIVERSITAS NAHDLATUL ULAMA BLITAR

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28926/psychoaksara.v4i1.2561

Abstract

Masa transisi dari perguruan tinggi ke dunia kerja pada fresh graduate dihadapkan dengan tuntutan psikologis yaitu sulit bersaing dengan pencari kerja, sedikit lapangan pekerjaan, kurang memiliki mental yang kuat. Tingginya angka pengangguran, pengaruh AI menyebabkan persaingan dalam mencari pekerjaan. Adanya tuntutan tersebut menimbulkan fear of failure. Salah satu cara yang bisa mengurangi fear of failure yaitu grit. Tujuan penelitian ini dilakukan untuk mengetahui pengaruh grit terhadap fear of failure pada fresh graduate di Universitas Negeri Padang yang mencari kerja. Metode pada penelitian ini menggunakan pendekatan kuantitatif korelasional. Sampel pada penelitian ini fresh graduate Universitas Negeri Padang yang mencai kerja. Teknik pengambilan sampel yang digunakan memakai quota sampling. Teknik pengumpulan data pada penelitian ini menggunakan skala likert yang disebarkan melalui Google Form. Analisis data yang digunakan regresi linear sederhana. Hasil analisis regresi menunjukkan bahwa grit berpengaruh dengan terhadap fear of failure dengan nilai R square sebesar 10,3 dan p < 0.05 dengan arah hubungan positif. Artinya semakin tinggi grit maka semakin tinggi fear of failure.
MANAGEMENT OF HOLISTIC STRESS BASED ON PSYCHOEDUCATION: A PREVENTIVE EFFORT AGAINST ACADEMIC STRESS IN TAKHASSUS STUDENTS Intan Fitri Denisa Domo; Juwita, Silvi
Jurnal RAP (Riset Aktual Psikologi Universitas Negeri Padang) Vol. 16 No. 2 (2025)
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/rap.v16.i2.10

Abstract

Academic Stress merupakan salah satu permasalahan psikologis yang paling sering dialami oleh siswa, terutama di sekolah berbasis agama yang menuntut pencapaian akademik dan spiritual secara bersamaan. Tekanan akademik yang berkelanjutan, beban tugas yang tinggi, dan ekspektasi dari lingkungan dapat menyebabkan kelelahan emosional serta penurunan motivasi belajar. Oleh karena itu, diperlukan intervensi preventif seperti psikoedukasi untuk meningkatkan kesehatan mental siswa. Penelitian ini bertujuan untuk mengkaji efektivitas psikoedukasi manajemen stres holistik dalam menurunkan academic stress pada siswa kelas Takhassus di MAN 3 Padang. Penelitian ini menggunakan desain quasi-eksperimental dengan rancangan pretest-posttest with control group yang melibatkan 26 siswa sebagai partisipan. Program Psikoedukasi Manajemen Stres Holistik terdiri dari delapan sesi yang mengintegrasikan dimensi fisik, emosional, kognitif, dan spiritual. Data dikumpulkan menggunakan Skala Stres Pendidikan untuk Remaja (Educational Stress Scale for Adolescents/ESSA). Hasil uji paired t-test menunjukkan penurunan tingkat stres akademik yang signifikan pada partisipan setelah intervensi (p < 0,05), sedangkan uji independent sample t-test menunjukkan efektivitas psikoedukasi holistik dalam meningkatkan regulasi emosi, fleksibilitas kognitif, dan kesadaran spiritual (p < 0,05). Temuan ini menunjukkan bahwa manajemen stres holistik dapat diterapkan sebagai strategi psikoedukasi preventif dalam program konseling sekolah untuk meningkatkan kesehatan mental dan kesejahteraan siswa secara menyeluruh.
KONTRIBUSI SELF-CONTROL DAN ACADEMIC STRESS TERHADAP CYBERLOAFING PADA MAHASISWA UNIVERSITAS X Rahmadhani, Amalia; Juwita, Silvi
Pendas : Jurnal Ilmiah Pendidikan Dasar Vol. 11 No. 02 (2026): Volume 11 No. 2, Juni 2026 Publish
Publisher : Program Studi Pendidikan Guru Sekolah Dasar FKIP Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jp.v11i02.50233

Abstract

Cyberloafing or the use of the intenet for non-academic purpose during class is becoming increasingly prevalent among college students and has negative impact on academic productivity. This study aims to determine the contribution of self-control and academic stress to cyberloafing among students at X University. The study employed a quantitative approach using multiple linear regression and involved 399 students selected through quota sampling. The results indicate that self-control and academic stress simultaneously contribute significantly to all dimensions of cyberloafing (p = 0,000). Partially, self-control contributes significantly and negatively to the dimensions of sharing (t = 2,692), accessing online content (t = 4,390), and gaming/gambling (t = 2,289), but not significantly to shopping and real-time updating. Academic stress partially contributes significantly and positively to all dimensions of cyberloafing. These findings indicate that self-control and academic stress play a significant role in the emergence of cyberloafing behavior among students during lectures.    
PENGARUH SELF-EFFICACY DAN SOCIAL SUPPORT TERHADAP ACADEMIC STRESS PADA MAHASISWA DI KOTA PADANG Hidayati, Miskatul; Juwita, Silvi
Pendas : Jurnal Ilmiah Pendidikan Dasar Vol. 11 No. 02 (2026): Volume 11 No. 2, Juni 2026 Publish
Publisher : Program Studi Pendidikan Guru Sekolah Dasar FKIP Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jp.v11i02.50234

Abstract

Academic stress is a common problem experienced by college students due to their inability to cope with and manage academic demands. This study aims to determine the influence of self-efficacy and social support on academic stress among college students in Padang. The study employed a quantitative correlational approach involving 385 students selected using accidental sampling. Data were collected using the Academic Stress Scale, the General Self-Efficacy Scale, and the Social Support Scale, all of which met validity and reliability criteria. Data analysis was conducted using multiple linear regression. The results indicate that self-efficacy has a negative and significant effect on academic stress (p<0.05), whereas social support does not have a significant effect on academic stress (p>0.05). Simultaneously, self-efficacy and social support contributed 3.5% to academic stress, while the remaining 96.5% was influenced by other factors outside the scope of this study. These findings indicate that self-efficacy plays a role in reducing academic stress among students.
Co-Authors Artiza, Diah Dwi Hidayati, Miskatul Intan Fitri Denisa Domo Rahmadhani, Amalia Septriana, Amanda