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PENGARUH PENGETAHUAN PRODUK DAN PEMASARAN MEDIA SOSIAL TERHADAP KEPUTUSAN PEMBELIAN PRODUK SEPATU VENTELA PADA TIK-TOK SHOP Saputra, Asep; Bustami, Taufik
Jurnal Entrepreneur dan Manajemen Sains (JEMS) Vol. 7 No. 1 (2026): Januari
Publisher : UM. Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36085/jems.v7i1.9787

Abstract

This research aims to examine the influence of Product Knowledge and Pemasaran Media Sosial on Purchase Decisions of TikTok Shop products, using a case study of students at Universitas Muhammadiyah Bengkulu. The study involves 110 respondents from Bengkulu City who are active TikTok Shop customers. the results of simple regression analysis show that Product Knowledge significantly affects Purchase Decisions, with a regression coefficient of β = 0.472, t-value = 5.004 > t-table = 1.982, and a significance level of 0.000 < 0.05. Similarly, Social Media Marketing also has a significant effect on Purchase Decisions with β = 0.335, t-value = 3.401 > t-table, and a significance level of 0.001 < 0.05. Multiple linear regression analysis produced the equation Y = 6.574 + 0.472X₁ + 0.335X₂, with an F-value = 52.870 > F-table = 3.08 and a significance level of 0.000, indicating that both independent variables significantly influence Purchase Decisions simultaneously. The coefficient of determination (R²) is 0.495, meaning that 49.5% of the variation in Purchase Decisions can be explained by Product Knowledge and Social Media Marketing, while the remaining 50.5% is influenced by other factors outside the model. In conclusion, both consumer product knowledge and social media marketing strategies play a vital role in enhancing purchase decisions on the TikTok Shop platform. Keywords: Product Knowledge, Social Media Marketings, Purchase Decision
PENGARUH CUSTOMER RELATIONSHIP MANAGEMENT DAN CUSTOMER EXPERIENCE TERHADAP CUSTOMER SATISFACTION MATAHARI KOTA BENGKULU Fadilatunnisa, Fadilatunnisa; Bustami, Taufik
Jurnal Entrepreneur dan Manajemen Sains (JEMS) Vol. 7 No. 1 (2026): Januari
Publisher : UM. Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36085/jems.v7i1.9791

Abstract

This study aims to determine the Influence of Customer Relationship Management and Customer Experience on Customer Satisfaction of Matahari Kota Bengkulu consumers. This type of research is a type of quantitative descriptive research, the population of this study is Matahari Kota Bengkulu consumers as the object of research. Data collection techniques used are observation, interviews, and questionnaires. While the data analysis technique uses descriptive analysis, inferential analysis using SPSS and analysis of the coefficient of determination (R2). The results of this study indicate that Customer Relationship Management has a positive effect on Customer Satisfaction at Matahari Kota Bengkulu. This means that the more optimal the Customer Relationship Management strategy is implemented, the higher the level of customer satisfaction felt by consumers. Customer Experience has a positive effect on Customer Satisfaction for Matahari Kota Bengkulu consumers. The higher the quality of customer experience felt by consumers, the higher the level of customer satisfaction. Customer Relationship Management and Customer Experience simultaneously or together have a positive and significant effect on Customer Satisfaction at Matahari Kota Bengkulu. This is if the level of customer relationship management and customer experience is high, it will increase Customer Satisfaction in the company. Keywords : customer relationship management, customer experience, customer satisfaction