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All Journal Indonesian Journal of Information System International Journal of Education, Vocational and Social Science
Idha Rizqi Pratiwi
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Computer Science & IT Decision Sciences, Operations Research & Management Education Languange, Linguistic, Communication & Media Social Sciences Other

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Business Process Reengineering to Improve Supply Chain Management at Batik Semarang 16 Through Implementation of ERP Odoo Bayu Setyo Nugroho; Sri Marhaeni Salsiyah; Sugiyanta; Anandike Cita Kumala; Idha Rizqi Pratiwi; Ranira Salma Edza Fabillah; Arumsari, Vita
Indonesian Journal of Information Systems Vol. 6 No. 2 (2024): February 2024
Publisher : Program Studi Sistem Informasi Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/ijis.v6i2.8599

Abstract

This study aims to design an improvement in the Supply Chain Management using the ERP Odoo application. This research starts from conducting field studies on the research object, designing the required system, prototyping, testing, and implementation. The methodology used is RND Borg and Gall Method approach to reach the right model in making business models for reengineering ERP implementation in small and medium enterprises. As a result, the business processes create using Odoo, is way more efficient because all business activities can be integrated with each other so that there is an automation of changing the working status of the product so there is no need to check manually. Finally, testing has been done to see how well the system is.
The Effects of Service Quality and Customer Relationship Management on Customers' Loyalty at ICTel Idha Rizqi Pratiwi; Sumanto, Sumanto; Hartono, Hartono
International Journal of Education, Vocational and Social Science Vol. 3 No. 04 (2024): November, International Journal of Education, Vocational and Social Science( I
Publisher : Cita konsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijevss.v3i04.1238

Abstract

The rapid development of information and communication technology has significantly impacted various sectors, including the industrial sector. But, PT Infrastruktur Cakrawala Telekomunikasi (ICTel) faces challenges in increase and achieving 100% usage among tenants. In fact, this target must be achieved in 2025. This study investigates the effects of service quality and customer relationship management (CRM) on customers’ loyalty at PT Infrastruktur Cakrawala Telekomunikasi (ICTel). The research employs a quantitative methodology, utilizing surveys to collect data from ICTel customers in Kendal Industrial Estate. The data is analyzed using multiple liniear regression with SPSS 20 to determine the effects between the variables. The results indicate that both service quality has significant effect on customers’ loyalty and customer relationship management has no significant effect on customers’ loyalty. The findings suggest to maintain ICTel’s service quality and fostering customer relationship management to get higher customers’ loyalty, providing valuable insights for ICTel and the future researchers as well. Keyword: service quality, customer relationship management, customer loyalty
Business Process Reengineering to Improve Supply Chain Management at Batik Semarang 16 Through Implementation of ERP Odoo Bayu Setyo Nugroho; Sri Marhaeni Salsiyah; Sugiyanta; Anandike Cita Kumala; Idha Rizqi Pratiwi; Ranira Salma Edza Fabillah; Arumsari, Vita
Indonesian Journal of Information Systems Vol. 6 No. 2 (2024): February 2024
Publisher : Program Studi Sistem Informasi Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/ijis.v6i2.8599

Abstract

This study aims to design an improvement in the Supply Chain Management using the ERP Odoo application. This research starts from conducting field studies on the research object, designing the required system, prototyping, testing, and implementation. The methodology used is RND Borg and Gall Method approach to reach the right model in making business models for reengineering ERP implementation in small and medium enterprises. As a result, the business processes create using Odoo, is way more efficient because all business activities can be integrated with each other so that there is an automation of changing the working status of the product so there is no need to check manually. Finally, testing has been done to see how well the system is.
Co-Authors Anandike Cita Kumala Arumsari, Vita Bayu Setyo Nugroho Bayu Setyo Nugroho Hartono Hartono Ranira Salma Edza Fabillah Sri Marhaeni Salsiyah Sugiyanta Sumanto Sumanto