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All Journal Jurnal Ekonomi Syariah
Adi Nur Cahyo
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Economics, Econometrics & Finance

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PENGARUH KUALIATAS PELAYANAN ISLAMI DAN KEPUASAN TERHADAP LOYALITAS MENABUNG NASABAH DI BMT UGT NUSANTARA CABANG PEMBANTU TEMUGURUH KABUPATEN BANYUWANGI Adi Nur Cahyo; Munawir
Jurnal Ekonomi Syariah Darussalam Vol. 5 No. 2 (2024): Agustus 2024
Publisher : Institut Agama Islam Darussalam Blokagung Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30739/jesdar.v5i1.3232

Abstract

This research aims to analyze the influence of: 1) Islamic Service Quality (X1) has a positive and significant effect on Customer Savings Loyalty (Y). 2) To analyze Satisfaction (X2) which has a positive and significant effect on Customer Savings Loyalty (Y). 3) To analyze the Quality of Islamic Service (X1) and Satisfaction (X2) which have a positive and significant effect simultaneously or together on Customer Savings Loyalty (Y) at BMT UGT Nusantara Temuguruh Sub-Branch, Banyuwangi Regency.          The results of multiple linear regression analysis show that: 1) Islamic Service Quality (X1) has a positive and significant effect on Customer Savings Loyalty (Y). 2) Satisfaction (X2) has no positive and significant effect on Customer Savings Loyalty (Y). 3) There is a simultaneous positive and significant influence between the Islamic Service Quality (X1) and Satisfaction (X2) variables on the Customer Savings Loyalty variable (Y).
Co-Authors Munawir