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Evaluasi Kinerja Bright PLN Dalam Menanggapi Keluhan Pelanggan Di Kota Batam Jayanti Wanda Anazatri; Jamhur Poti; Chaerey Ranba Sholeh
Jurnal Relasi Publik Vol. 1 No. 3 (2023): Agustus : Jurnal Relasi Publik
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jrp-widyakarya.v1i3.1105

The phenomenon of the problem in this research is that the complaints that are often reported by customers are related to sudden blackouts for hours, the most complaints are also followed by APP/KWH meter disturbances which are usually caused by the PLN server having an error or problem.The purpose of this study was to analyze the performance of bright PLN in responding to complaints in Batam City, to find out what PLN customer complaints were, to find out customer satisfaction related to bright PLN's performance. The approach used in this research is descriptive and qualitative research. A qualitative approach is a research technique that produces descriptive data in the form of written/oral words about individuals or observed behavior. This approach aims holistically on the background and the individual. Qualitative descriptive research is to describe the informants' opinions as they are in accordance with the research questions. The focus in this study, the authors put more emphasis on one main indicator to assess the performance of Bright PLN Batam City employees. The indicator is Responsiveness. Data collection techniques in this study were interviews, observation, documentation review. Informants in this study amounted to 14 people.

Evaluasi Kebijakan Izin Reklame Di Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kota Tanjungpinang Michelle Isabella; Ramadhani Setiawan; Chaerey Ranba Sholeh
Perkara : Jurnal Ilmu Hukum dan Politik Vol 1 No 3 (2023): September : Jurnal Ilmu Hukum dan Politik
Publisher : Universitas Sains dan Teknologi Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/perkara.v1i3.1314

The advertising permit policy is a problem that is still being faced by the City of Tanjungpinang. The background of this research is to see how the evaluation of the advertisement permit policy is carried out by the Investment and One-Stop Service Office of Tanjungpinang City based on Mayor Regulation Number 70 of 2021 concerning billboard organizers and procedures for advertisement permits. This study uses a descriptive method with a qualitative approach and uses the theory of William N Dunn (2003:429-499) with indicators: effectiveness, efficiency, adequacy, alignment, responsiveness, accuracy. The purpose of this research is to describe and analyze the licensing policy and advertising tax collection system, as well as the constraints on licensing and collection. In this case, by looking at licensing, arrangement and implementation of advertisements that have not run optimally in accordance with the mayor's regulation no. 70 of 2021 regarding the organizers and procedures for advertising permits. This research raises two issues: First, what is the advertising licensing policy in Tanjungpinang City. Second, what are the obstacles in licensing and structuring billboards in Tanjungpinang City. This study resulted in the conclusion that the permitting and arrangement of billboards carried out by DPMPTSP of Tanjungpinang City was not maximized, this was based on the results of research in the field, even though the BPPRD in particular had regulated and collected advertisement tax based on regional regulation number 2 of 2011 concerning regional taxes.

Evaluasi Kebijakan Izin Reklame Di Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kota Tanjungpinang Michelle Isabella; Ramadhani Setiawan; Chaerey Ranba Sholeh
Perkara : Jurnal Ilmu Hukum dan Politik Vol. 1 No. 3 (2023): September : Perkara: Jurnal Ilmu Hukum Dan Politik
Publisher : Universitas Sains dan Teknologi Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/perkara.v1i3.1314

The advertising permit policy is a problem that is still being faced by the City of Tanjungpinang. The background of this research is to see how the evaluation of the advertisement permit policy is carried out by the Investment and One-Stop Service Office of Tanjungpinang City based on Mayor Regulation Number 70 of 2021 concerning billboard organizers and procedures for advertisement permits. This study uses a descriptive method with a qualitative approach and uses the theory of William N Dunn (2003:429-499) with indicators: effectiveness, efficiency, adequacy, alignment, responsiveness, accuracy. The purpose of this research is to describe and analyze the licensing policy and advertising tax collection system, as well as the constraints on licensing and collection. In this case, by looking at licensing, arrangement and implementation of advertisements that have not run optimally in accordance with the mayor's regulation no. 70 of 2021 regarding the organizers and procedures for advertising permits. This research raises two issues: First, what is the advertising licensing policy in Tanjungpinang City. Second, what are the obstacles in licensing and structuring billboards in Tanjungpinang City. This study resulted in the conclusion that the permitting and arrangement of billboards carried out by DPMPTSP of Tanjungpinang City was not maximized, this was based on the results of research in the field, even though the BPPRD in particular had regulated and collected advertisement tax based on regional regulation number 2 of 2011 concerning regional taxes.

ANALISIS RESPON TARGET KEBIJAKAN TERHADAP PEMBAYARAN RETRIBUSI PARKIR NON-TUNAI QRIS DI KOTA TANJUNGPINANG Lestari, Andi Karmila; Dian Prima Safitri; Chaerey Ranba Sholeh
Efisiensi : Kajian Ilmu Administrasi Efisiensi Vol. 22 No. 2 Agustus 2025
Publisher : Departemen Pendidikan Administrasi FEB Universitas Negeri Yogyakarta & ASPAPI PUSAT

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstrak: Analisis Respon Target Kebijakan Terhadap Pembayaran Retribusi Parkir Non-Tunai QRIS Di Kota Tanjungpinang. Penelitian ini bertujuan untuk menganalisis respons target kebijakan terhadap implementasi sistem pembayaran retribusi parkir non-tunai berbasis QRIS di Kota Tanjungpinang. Metode yang digunakan adalah kuantitatif dengan pendekatan eksplanatori dan model Technology Acceptance Model (TAM), disertai variabel disposisi pelaksana kebijakan. Data dikumpulkan melalui kuesioner kepada 105 responden dan dianalisis menggunakan Structural Equation Modeling dengan SmartPLS. Hasil penelitian menunjukkan enam dari tujuh hipotesis signifikan; persepsi kegunaan dan kemudahan berpengaruh positif terhadap sikap dan niat, serta niat berpengaruh terhadap penggunaan aktual. Disposisi tidak berpengaruh signifikan terhadap niat. R-square menunjukkan kekuatan penjelasan yang bervariasi dan F-square sebagian besar bernilai kecil. Kesimpulan dari penelitian ini yaitu adopsi QRIS dipengaruhi persepsi pengguna dan dukungan kebijakan. Disarankan adanya sosialisasi, pelatihan juru parkir, serta pendekatan kebijakan yang responsif sebagai implikasi peningkatan penerapan QRIS. Kata kunci: kebijakan publik; QRIS; retribusi; structural equation modeling; technology acceptance model; Abstract: An Analysis of Policy Target Responses Toward The Implementation Of QRIS-Based Non-Cash Parking Payments in Tanjungpinang City. This study aims to analyze the response of policy targets to the implementation of non-cash parking retribution payments using QRIS in Tanjungpinang City. A quantitative approach with an explanatory method was used, applying the Technology Acceptance Model (TAM) and including the disposition of policy implementers as an additional variable. Data were collected through questionnaires from 105 respondents and analyzed using Structural Equation Modeling with SmartPLS. The results show that six of the seven proposed hypotheses are significant. Perceived usefulness and ease of use positively affect attitude and intention, while intention influences actual use. However, disposition has no significant effect on intention. R-square values indicate varying explanatory strengths, and most F-square values show small effect sizes. The study concludes that QRIS adoption is shaped by user perception and policy support. Broader socialization, training for parking attendants, and a more responsive policy approach are recommended to optimize QRIS implementation. Keyword: public policy; QRIS; retribution; technology acceptance model; structural equation modeling;

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