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All Journal CITIZEN: Jurnal Ilmiah Mulitidisiplin Indonesia
Yudhistira, Pradana
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Religion Humanities Economics, Econometrics & Finance Education Social Sciences

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Services Analysis of Pedestrian Facility in Office and Business Area: Case Study Jalan Wahid Hasyim, Jakarta Pelangie, Kissi Rosari; Rifai, Andri Irfan; Yudhistira, Pradana
Citizen : Jurnal Ilmiah Multidisiplin Indonesia Vol. 2 (2022): SPECIAL ISSUE: Sustainability of Design, Public Transport, & Engineering
Publisher : DAS Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53866/jimi.v2i5.195

Abstract

Jalan Wahid Hasyim is in the heart of Central Jakarta's offices and businesses, with a strategic location and easy access to destinations such as Jalan Thamrin or Tanah Abang Shopping Center; many road users choose to travel through this road. This study was conducted to analyze the level of service provided by pedestrian facilities to pedestrians on Jalan Wahid Hasyim in Jakarta. The index performance analysis method was used to compare the value of satisfaction and the importance of pedestrian facilities in Jalan Wahid Hasyim. The results showed that the average satisfaction index was 3.16, the average interest index was 4.24, and the average gap was -1.08. The most common recommendations were to improve pedestrian safety and comfort on Jalan Wahid Hasyim Jakarta.
Review of Customer Satisfaction Index by INACA for Pattimura International Airport Ambon, Indonesia Saraswati, Megananda; Rifai, Andri Irfan; Yudhistira, Pradana
Citizen : Jurnal Ilmiah Multidisiplin Indonesia Vol. 2 (2022): SPECIAL ISSUE: Sustainability of Design, Public Transport, & Engineering
Publisher : DAS Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53866/jimi.v2i5.202

Abstract

The Customer Satisfaction Index (CSI) is one of the leading indicators in a service business. Customer satisfaction assessment in Indonesian Airports is carried out with a survey by the INACA team. The purpose of this analysis study is to know the reason ups and downs of customer satisfaction and also give suggestions to increase the score. This study uses data from INACA's survey. CSI of Pattimura Airport in the last five years (2017-2022) has been going through ups and downs. From 2018 to 2019, a Terminal Building Expansion and Beautification project impacted the existing facilities, resulting in reduced passenger comfort. However, the significant increase in CSI score in 2020 indicates that the project was successful. In 2021, the CSI of Pattimura Airport reached 4.63 with the interpretation that the passenger was very satisfied. The lowest score is 4.60, which is the aspect of shopping facilities, restaurants, and cafes, so it can be concluded that this aspect needs to be improved to increase customer satisfaction.
Co-Authors Andri Irfan Rifai Pelangie, Kissi Rosari Saraswati, Megananda