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All Journal Journal of Office Administration : Education and Practice
Awalin, Alvinda Rizka
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Education Social Sciences

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Manual Archiving System: How Its Impact on Hospital Service? Ilmi, Hanifah Mufidatul; Awalin, Alvinda Rizka; Panduwinata, Lifa Farida
Journal of Office Administration : Education and Practice Vol. 4 No. 1 (2024): May
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/joaep.v4n1.p45-58

Abstract

This study aims to determine the effectiveness of archive management in the secretariat section of Hospital X in Sidoarjo. This study used a qualitative method with a case study approach. Data were collected using observation, documentation and unstructured interviews. The result of the study shows that the management of archives using a manual system atHospital X in the Sidoarjo area is not yet effective. Despite employees having job satisfaction and a high sense of responsibility, the hospital has not consistently achieved 100% target fulfilment. Various obstacles continue to hinder effective archival management
Co-Authors Ilmi, Hanifah Mufidatul Lifa Farida Panduwinata