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All Journal Jurnal Ilmiah Wahana Pendidikan Business and Investment Review
Afrianti, Athika Dewi
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Religion Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Other

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The Role of Service Staff in Digitalization at PT. PLN (Persero) ULP Rungkut Afrianti, Athika Dewi; Nugroho, Rusdi Hidayat
Business and Investment Review Vol. 2 No. 5 (2024)
Publisher : CV. Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/birev.150

Abstract

This study aims to analyze the role of service staff in supporting digitalization at PT PLN (Persero) Rungkut Customer Service Unit (ULP). In the digitalization process, service staff play a strategic role as the spearhead of interaction with customers, especially in implementing technologies such as the PLN Mobile application and smart metering. This research uses various references from relevant journals to understand how service staff can contribute to the success of digital transformation in the utility sector. This study concludes that the success of digital transformation in PLN ULP Rungkut is highly dependent on the ability of service staff to carry out their roles. Therefore, PLN needs to improve training for staff, provide adequate infrastructure, and educate customers to support the effective adoption of digital services.
Interpersonal Komunikasi Kerja Karyawan Ariyanti, Dian Ayu; Prabowo, Budi; Samsudin, Acep Belvana; Afrianti, Athika Dewi; Yuanesya, Zhellin Lintang
Jurnal Ilmiah Wahana Pendidikan Vol 10 No 18 (2024): Jurnal Ilmiah Wahana Pendidikan 
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.13881909

Abstract

Dalam beberapa tahun terakhir , komunikasi antarmanusia terus dibangun sebagai prasyaratan penting untuk keberhasilan kerja dalam organisasi.Tampaknya masuk akal untuk mengatakan bahwa salah satu hambatan terbesar terhadap kinerja organisasi adalah kurangnya komunikasi yang efektif. Selain itu, kemampuan berkomunikasi yang efektif sangat krusial bagi karyawan dalam konteks kesuksesan sebuah organisasi. Artikel ini bertujuan untuk menggali lebih dalam tentang bagaimana interaksi komunikasi antar individu dapat memperkuat kinerja suatu organisasi. Pertama, artikel ini menjelaskan konsep komunikasi interpersonal dan efektivitas organisasi, lalu mengulas bagaimana komunikasi antar individu berdampak pada beragam aspek efektivitas organisasi
Co-Authors Acep Samsudin Ariyanti, Dian Ayu Budi Prabowo Rusdi Hidayat Nugroho Yuanesya, Zhellin Lintang