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All Journal Pusat Publikasi Ilmu Manajemen Epaper Bisnis: International Journal Entrepreneurship and Management
Ardi Peterson Seran
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Analisis Kepuasan Pasien Terkait Kinerja Personal Perawat Di Rumah Sakit A Ardi Peterson Seran; Sri Sundari; Marisi Pakpahan
PPIMAN : Pusat Publikasi Ilmu Manajemen Vol. 2 No. 1 (2024): Januari: PPIMAN : Pusat Publikasi Ilmu Manajemen
Publisher : Universitas Nusa Nipa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59603/ppiman.v2i1.308

Abstract

This study aims to analyze the competence and personal performance of nurses on patient satisfaction in the Bandung Adventist Hospital. One of the problems that is often encountered in the provision of services in hospitals is the decline in patient satisfaction with the health services they receive in the service unit, this is usually caused by good or bad quality of services provided by nurses to patients in hospitals which indirectly can interfere with the level of patient satisfaction with the service. The design of this research is quantitative research using a cross-sectional study approach. The sample in this study was 20 patients at Bandung Adventist Hospital. Competence and personal performance variables as independent variables, patient satisfaction as the dependent variable. The research instrument used a questionnaire using a 1-4 Likert scale. This research uses multiple linear regression analysis. The results show that work competency and personal performance of nurses simultaneously have a positive effect on patient satisfaction. Nurses' work competency influences patient satisfaction, and nurses' personal performance influences patient satisfaction. The implication of this research is that one of the factors that causes moderate patient satisfaction is the nurse's work competency such as attitude and knowledge.
The Influence of Nurses Performance, Facilities and Service Quality Towards Patient Satisfaction at the Outpatient Installation of Advent Hospital Bandung Ardi Peterson Seran; Freddy Johanis Rumambi; Nofrisel Nofrisel; Mardi Suharyono; Rudianto Rudianto; Marisi Pakpahan
ePaper Bisnis : International Journal of Entrepreneurship and Management Vol. 1 No. 4 (2024): December: ePaper Bisnis : International Journal of Entrepreneurship and Managem
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/epaperbisnis.v1i4.140

Abstract

Installation take care road is one of facility House the most sick used by clients or patient and also is access First for every patient For get the care needed , so that very important for House Sick For ensure that every means infrastructure , and also the provision of quality human resources For ensure quality service in maintain satisfaction patient . Research This done For know influence partial and simultaneous from performance nurses , facilities , and quality service to satisfaction patient . Research This is study quantitative descriptive , for describe influence between variable X to Y, which is done against 101 patients take care Road in the House Bandung Adventist Hospital , data inside study This collected use questionnaires that have been tested for validity and reliability, which are then processed use SPSS application , and presented in form table . Found that performance nurse No own influence significant to satisfaction patient with mark significant 0.249, while facilities and quality service own influence significant with mark respectively 0.006 and 0.000. In simultaneous performance nurses , facilities and quality service own influence significant with value 0.000 with 67.9% of satisfaction patient explained by the variables discussed in study this . Satisfaction patient influenced by performance nurses , facilities , and quality service in a way together , because That important for House Sick For Keep going maintain and improve it .
Co-Authors Freddy Johanis Rumambi Mardi Suharyono Marisi Pakpahan Nofrisel Nofrisel Rudianto Rudianto Sundari, Sri