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All Journal Gorontalo Management Research Jurnal Manajemen Bisnis Transportasi dan Logistik
Kholdun, Amrulloh Ibnu
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Transportation

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The Effect of Facility and Quality of Service on Passenger Satisfaction at Terminal 3 Airport Soekarno Hatta on The Covid-19 Pandemic Intan, Chyntia Sri; Lois, Lingga; Wahyuni, Rr. Endang; Kholdun, Amrulloh Ibnu
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 8 No. 2 (2022): Desember
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v8i2.1215

Abstract

The purpose of this study was to determine the effect on facilities and service quality on passenger satisfaction during the Covid-19 pandemic. The population of thus research is passengers at Terminal 3 Soekarno Hatta International Airport. The method used in this research is quantitative method with data analysis technique using validity test, reliability test, multiple linear regression test, multiple correlation coefficient test, multiple determination coefficient test, Classical Assumptions, namely multicollinearity test, T test and F test. The result of data processing in this study, facilities and service quality have a positive and significant effect partially or simultaneously, It means that passengers are satisfied with the facilities and service quality at Terminal 3 Soekarno Hatta International Airport.
Influence of Service Quality and Delivery Speed on Customer Satisfaction in Logistics Business Kholdun, Amrulloh Ibnu; Saribanon, Euis; Tantri, Roy Hartanto; Nap, Ferry Reynaldo Darmawan
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 9 No. 2 (2023): Desember
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v9i2.1580

Abstract

The purpose of this research is to measure whether there is any influence of service quality and delivery speed on customer satisfaction. This research employs a quantitative method using three variables: service quality and delivery speed as independent variables and customer satisfaction as dependent variable. The sample used in this research employed Probability Sampling Method utilizing Slovin formula, and was rounded to 100 respondents from buyer/end-users population of PT. XYZ (excluding seller/vendor users). Data analysis method used in this research is multiple linear regression analysis. Results from data analysis, T-Test and F-Test indicate: both service quality and delivery speed, individually and simultaneously, have positive influence on customer satisfaction. Hopefully, this research can provide insights into the impact of factors on customer satisfaction and guide companies in improving service strategies, enabling them to maintain and enhance customer satisfaction in the rapidly evolving e-commerce era through better services and faster delivery.
Peranan Usability Dalam Meningkatkan Citra Merek Melalui Kepuasan Pelanggan, Dan Kepercayaan Pada Website Online Travel Agent Setiawan, Edhie Budi; Utami, Nabilah Puteri; Kholdun, Amrulloh Ibnu; Pratiwi, Sekar Widyastuti; Novianto, Didin Dwi
Gorontalo Management Research Vol. 8 No. 2 (2025): Gorontalo Management Research
Publisher : Universitas Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32662/gomares.v8i2.4064

Abstract

The use of digital technology by the public has increased, including for online Travel Agent Websites. This study aims to determine the role of Usability in increasing Customer Satisfaction, Trust, and Brand Image on the Pegipegi Online Travel Agent Website. The method used in this study is quantitative descriptive. The types of data used are primary and secondary data, where primary data is obtained from questionnaires while secondary data is obtained from journals and books. In this study, sampling was carried out using the purposive sampling method of 171 respondents. The analysis method in this study uses the Structural Equation Model - Partial Least Square (SEM-PLS). The results of this study state that customer satisfaction has a positive effect on trust and brand image, and trust has a positive effect on brand image. While usability has a significant impact on customer satisfaction and trust, it does not have a significant effect on brand image. Indirectly, usability affects brand image through satisfaction and trust. This shows that usability can improve a brand image if consumers are satisfied and trust the online travel agent's website.
Co-Authors Didin Dwi Novianto Edhie Budi Setiawan, Edhie Budi Euis Saribanon, Euis Intan, Chyntia Sri Lois, Lingga Nap, Ferry Reynaldo Darmawan Pratiwi, Sekar Widyastuti Tantri, Roy Hartanto Utami, Nabilah Puteri Wahyuni, Rr. Endang