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All Journal Jurnal Minds: Manajemen Ide dan Inspirasi Jurnal Manajemen Bisnis Transportasi dan Logistik JURNAL ABDIMAS TRANSPORTASI & LOGISTIK
Wahyuni, Rr. Endang
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Transportation Other

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The Effect of Facility and Quality of Service on Passenger Satisfaction at Terminal 3 Airport Soekarno Hatta on The Covid-19 Pandemic Intan, Chyntia Sri; Lois, Lingga; Wahyuni, Rr. Endang; Kholdun, Amrulloh Ibnu
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 8 No. 2 (2022): Desember
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v8i2.1215

Abstract

The purpose of this study was to determine the effect on facilities and service quality on passenger satisfaction during the Covid-19 pandemic. The population of thus research is passengers at Terminal 3 Soekarno Hatta International Airport. The method used in this research is quantitative method with data analysis technique using validity test, reliability test, multiple linear regression test, multiple correlation coefficient test, multiple determination coefficient test, Classical Assumptions, namely multicollinearity test, T test and F test. The result of data processing in this study, facilities and service quality have a positive and significant effect partially or simultaneously, It means that passengers are satisfied with the facilities and service quality at Terminal 3 Soekarno Hatta International Airport.
Sosialisasi Perilaku Aman Pejalan Kaki dan Pengendara Sepeda Siswa Sekolah Darunanto, Danang; Subandi, Subandi; Saidah, Deslida; Wahyuni, Rr. Endang; Nur, Yunitha Ardiana
Jurnal Abdimas Transportasi & Logistik Vol. 3 No. 2 (2023): Oktober
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.atl.v3i2.2386

Abstract

This community service activity aims to raise awareness among students who use bicycles or walk to be more vigilant on their way to and from school. The participants of the activity are students of SMPN 10 Central Jakarta. The school is at SMPN 10, Jalan Sumur Batu Raya Number 1, RT/RW 03/01, Kemayoran District, Central Jakarta Special Capital Region 10640. The main impact of this activity is that participants are expected to understand how pedestrians and cyclists should behave on the road for their safety and the safety of other road users. The target achievement of this educational activity is for more students to understand the standard crossing procedures 4T and the support of the School Safety Zone (ZoSS), so that students will behave correctly when walking on the road and at crossing points, and there will be encouragement to change their lifestyle from using other forms of transportation to becoming bicycle users.
Affective Commitment as a Mediator in Enhancing Logistics Service Quality Sitanggang, Rohana D.M.; Saribanon, Euis; Setiawati, Aswanti; Wahyuni, Rr. Endang; Thabah, Asep Ali
Jurnal Minds: Manajemen Ide dan Inspirasi Vol 11 No 2 (2024): December
Publisher : Management Department, Universitas Islam Negeri Alauddin Makassar, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/minds.v11i2.51387

Abstract

This study examines the effects of organizational culture, job satisfaction, and servant leadership on service quality, with affective commitment as a mediating mechanism, in freight forwarding companies in Jakarta, Indonesia. Its novel contribution lies in identifying affective commitment as the primary psychological conduit through which job satisfaction influences service quality, while revealing uneven mediation effects across cultural and leadership factors in a logistics setting. A quantitative design was applied using data from 262 respondents selected through purposive sampling. Primary data were collected via online questionnaires and analyzed using SEM-PLS. The findings show that affective commitment fully mediates the job satisfaction–service quality relationship and partially mediates the effects of organizational culture and servant leadership. Job satisfaction has no direct effect on service quality. The results imply that compensation, promotion, and leadership practices must prioritize affective commitment to achieve sustained service quality improvements.
Co-Authors Asep Ali Thabah, Asep Ali Darunanto, Danang Deslida Saidah Euis Saribanon, Euis Intan, Chyntia Sri Kholdun, Amrulloh Ibnu Lois, Lingga Nur, Yunitha Ardiana Setiawati, Aswanti Sitanggang, Rohana Subandi Subandi