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All Journal Jurnal Minds: Manajemen Ide dan Inspirasi Jurnal Ilmiah Manajemen Kesatuan Jurnal Manajemen Bisnis Transportasi dan Logistik JURNAL ABDIMAS TRANSPORTASI & LOGISTIK Jurmas: Jurnal Pengabdian Masyarakat
Wahyuni, Rr. Endang
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Transportation Other

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The Effect of Facility and Quality of Service on Passenger Satisfaction at Terminal 3 Airport Soekarno Hatta on The Covid-19 Pandemic Intan, Chyntia Sri; Lois, Lingga; Wahyuni, Rr. Endang; Kholdun, Amrulloh Ibnu
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 8 No. 2 (2022): Desember
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v8i2.1215

Abstract

The purpose of this study was to determine the effect on facilities and service quality on passenger satisfaction during the Covid-19 pandemic. The population of thus research is passengers at Terminal 3 Soekarno Hatta International Airport. The method used in this research is quantitative method with data analysis technique using validity test, reliability test, multiple linear regression test, multiple correlation coefficient test, multiple determination coefficient test, Classical Assumptions, namely multicollinearity test, T test and F test. The result of data processing in this study, facilities and service quality have a positive and significant effect partially or simultaneously, It means that passengers are satisfied with the facilities and service quality at Terminal 3 Soekarno Hatta International Airport.
Sosialisasi Perilaku Aman Pejalan Kaki dan Pengendara Sepeda Siswa Sekolah Darunanto, Danang; Subandi, Subandi; Saidah, Deslida; Wahyuni, Rr. Endang; Nur, Yunitha Ardiana
Jurnal Abdimas Transportasi & Logistik Vol. 3 No. 2 (2023): Oktober
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.atl.v3i2.2386

Abstract

This community service activity aims to raise awareness among students who use bicycles or walk to be more vigilant on their way to and from school. The participants of the activity are students of SMPN 10 Central Jakarta. The school is at SMPN 10, Jalan Sumur Batu Raya Number 1, RT/RW 03/01, Kemayoran District, Central Jakarta Special Capital Region 10640. The main impact of this activity is that participants are expected to understand how pedestrians and cyclists should behave on the road for their safety and the safety of other road users. The target achievement of this educational activity is for more students to understand the standard crossing procedures 4T and the support of the School Safety Zone (ZoSS), so that students will behave correctly when walking on the road and at crossing points, and there will be encouragement to change their lifestyle from using other forms of transportation to becoming bicycle users.
Pelatihan Peningkatan Kapasitas Masyarakat Dan Umkm Dalam Menghadapi Tantangan Ekonomi Era Modern Darunanto, Danang; Saidah, Deslida; Wahyuni, Rr. Endang; Subandi, Subandi; Sumirahwati, Sumirahwati; Suhano, Suhano
JURMAS : Jurnal Manajemen Sumber Daya Manusia Vol 2 No 2 (2025): Jurmas: Jurnal Pengabdian Masyarakat
Publisher : STIE Miftahul Huda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70283/jpm.v2i2.150

Abstract

Pesatnya perubahan ekonomi global dan adopsi teknologi yang masif di era modern memberikan tantangan sekaligus peluang signifikan bagi masyarakat, khususnya Usaha Mikro, Kecil, dan Menengah (UMKM). Banyak anggota masyarakat dan pelaku UMKM masih menghadapi kendala serius dalam mengadaptasi model bisnis konvensional, kurangnya literasi digital, serta keterbatasan akses terhadap informasi dan modal. Hal ini berpotangan menghambat daya saing dan keberlanjutan ekonomi lokal.Kegiatan pengabdian kepada masyarakat ini bertujuan untuk meningkatkan kapasitas adaptif dan keterampilan praktis masyarakat dan UMKM agar mampu bersaing dan bertahan di tengah tantangan ekonomi era modern. Metode pelaksanaan yang digunakan meliputi pelatihan interaktif, lokakarya, dan pendampingan berkelanjutan yang berfokus pada tiga pilar utama: literasi keuangan digital, strategi pemasaran daring (online marketing), dan inovasi produk/layanan berbasis teknologi.Pelatihan literasi keuangan digital mencakup penggunaan aplikasi pembayaran non-tunai dan pencatatan keuangan sederhana. Modul pemasaran daring mengajarkan teknik content creation yang efektif dan optimalisasi platform media sosial untuk memperluas jangkauan pasar. Sementara itu, lokakarya inovasi produk mendorong UMKM untuk mengidentifikasi dan mengimplementasikan solusi teknologi sederhana guna meningkatkan efisiensi operasional dan kualitas produk.Hasil luaran yang diharapkan dari program ini adalah peningkatan pengetahuan, perubahan sikap, dan kemampuan teknis peserta dalam mengelola usaha mereka secara lebih modern dan adaptif. Pelatihan ini berhasil menjangkau 45 peserta dari berbagai sektor UMKM dan anggota masyarakat umum, dengan rata-rata peningkatan skor pemahaman materi sebesar 35% setelah pelaksanaan. Program ini menegaskan pentingnya intervensi terstruktur dari perguruan tinggi dalam memperkuat fondasi ekonomi kerakyatan melalui peningkatan kapasitas yang relevan dengan kebutuhan zaman.
The Influence of Customer Inertia Beliefs in Shaping Loyalty: Evidence from Freight Forwarding Services in Jakarta Wahyuni, Rr. Endang; Abdurahman, Edi; Aniisah, Siti; Setyanto, Refius Pradipta
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.4464

Abstract

In the competitive freight forwarding industry, retaining loyal customers has become a critical challenge. With increasingly intense competition in the logistics industry, understanding the determinants of customer loyalty is crucial. This study examines the mediating role of customer inertia beliefs in the relationship between logistics service quality, logistics flexibility, and customer experience on customer loyalty in freight forwarding services. This study used a quantitative approach, collecting data from 300 freight forwarding customers in Jakarta and the surrounding areas through a structured survey. The sampling technique used was Proportional Stratified Random Sampling, and data analysis was performed using the SEM-PLS 4.0 model. The results show that logistics flexibility and customer experience have a direct and significant influence on customer loyalty, while logistics service quality does not have a significant direct influence. However, logistics service quality, logistics flexibility, and customer experience are proven to have a significant influence on customer inertia beliefs. Furthermore, customer inertia beliefs act as a mediating variable in the relationship between these three factors and customer loyalty. These findings indicate that inertia beliefs play a key role in maintaining customer loyalty, even when the direct influence of several factors on loyalty is insignificant.
Affective Commitment as a Mediator in Enhancing Logistics Service Quality Sitanggang, Rohana D.M.; Saribanon, Euis; Setiawati, Aswanti; Wahyuni, Rr. Endang; Thabah, Asep Ali
Jurnal Minds: Manajemen Ide dan Inspirasi Vol 11 No 2 (2024): December
Publisher : Management Department, Universitas Islam Negeri Alauddin Makassar, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/minds.v11i2.51387

Abstract

This study examines the effects of organizational culture, job satisfaction, and servant leadership on service quality, with affective commitment as a mediating mechanism, in freight forwarding companies in Jakarta, Indonesia. Its novel contribution lies in identifying affective commitment as the primary psychological conduit through which job satisfaction influences service quality, while revealing uneven mediation effects across cultural and leadership factors in a logistics setting. A quantitative design was applied using data from 262 respondents selected through purposive sampling. Primary data were collected via online questionnaires and analyzed using SEM-PLS. The findings show that affective commitment fully mediates the job satisfaction–service quality relationship and partially mediates the effects of organizational culture and servant leadership. Job satisfaction has no direct effect on service quality. The results imply that compensation, promotion, and leadership practices must prioritize affective commitment to achieve sustained service quality improvements.
Co-Authors Abdurahman, Edi Aniisah, Siti Asep Ali Thabah, Asep Ali Darunanto, Danang Deslida Saidah Euis Saribanon, Euis Intan, Chyntia Sri Kholdun, Amrulloh Ibnu Lois, Lingga Nur, Yunitha Ardiana Setiawati, Aswanti Setyanto, Refius Pradipta Sitanggang, Rohana Subandi Subandi Suhano, Suhano Sumirahwati, Sumirahwati