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All Journal Aptisi Transactions on Management International Transactions on Education Technology (ITEE)
Cicilia Sriliasta
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Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Social Sciences

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Independent Learning and Blended Learning Information System Student Suryari Purnama; Cicilia Sriliasta
International Transactions on Education Technology (ITEE) Vol. 1 No. 2 (2023): International Transactions on Education Technology (ITEE)
Publisher : Pandawan Sejahtera Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33050/itee.v1i2.327

Abstract

In the Information Systems Department of Raharja University, where blended learning is used, this study intends to describe the propensity for student learning independence. Data analysis is done using percentages utilizing a descriptive quantitative methodology. There were 90 respondents in the study, which included students from the class of 2021 in the department of information systems at Raharja University. An open-ended statement-style questionnaire with a Likert scale was utilized to collect the data. According to the findings, student learning about independence is generally beneficial. Each variable indicative of learning independence yielded analytical results that fell into the group of favorable outcomes. The percentage results for each indicator are as follows: 1) independence from other people is 78%; 2) confidence is 75%; 3) disciplined behavior is 74%; 4) sense of responsibility is 78%; 5) act on own initiative is 75%; and 6) exercising self control is 76%. While using blended learning, teachers can more easily guide their students through the learning process.
Omnichannel Strategy and Student Word of Mouth in Higher Education Cicilia Sriliasta; Usman, Bahtiar; Ekasari, Ayu; Rangi, Noah
APTISI Transactions on Management (ATM) Vol 10 No 1 (2026): ATM (APTISI Transactions on Management: January)
Publisher : Pandawan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33050/fpxhae27

Abstract

In the era of digital transformation, Higher Education Institutions (HEIs) face increasing pressure to modernize their service delivery to meet evolving student expectations. While Omnichannel Integration (OCI) has revolutionized customer experiences in retail and banking, its application within the educational sector remains underexplored. This systematic literature review aims to bridge this gap by examining the impact of OCI on Student Engagement and Word-of-Mouth (WoM). Adhering to the PRISMA guidelines, a rigorous screening process was conducted across multiple academic databases, resulting in the analysis of 74 eligible studies published between 2014 and 2024. The thematic analysis identifies four core dimensions of OCI Channel Service Configuration, Content Consistency, Quality Assurance, and Process Consistency. The findings reveal a significant distinction between commercial and educational contexts in HEIs, the integration of physical and digital touchpoints is not merely a logistical upgrade but a strategic necessity for relationship building. Crucially, the review establishes that OCI does not automatically generate advocacy. Instead, the student engagement acts as a vital mediating variable, meaning that seamless integration fosters deeper engagement, which subsequently drives positive WoM. This study contributes to the literature by synthesizing fragmented evidence into a cohesive framework, offering university administrators practical strategies to enhance student retention and institutional reputation through consistent cross channel experiences.
Co-Authors Anggy Giri Prawiyogi Ayu Ekasari Bahtiar Usman, Bahtiar Dimas Aditya Prabowo Rangi, Noah Suryari Purnama