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All Journal Journal of Research and Technology Industrika : Jurnal Ilmiah Teknik Industri Jurnal Nusantara Berbakti
Maulida Dewi Amanda
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Humanities Chemical Engineering, Chemistry & Bioengineering Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Mechanical Engineering Social Sciences

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Analisis Pengukuran Beban Kerja Mental Pekerja Produksi CV. Hikmah Jaya Garment Menggunakan Metode NASA-TLX dan RSME Maulida Dewi Amanda; Isna Nugraha
Industrika : Jurnal Ilmiah Teknik Industri Vol. 8 No. 2 (2024): Industrika: Jurnal Ilmiah Teknik Industri
Publisher : Fakultas Teknik Universitas Tulang Bawang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37090/indstrk.v8i2.1324

Abstract

Hikmah Jaya Garment is a company that produces various clothing equipment and apparel manufacturing. With the number of production requests that continue to increase every time as well as the application of the make-to-order system which causes an uncertain production schedule, it causes the emergence of its own work demands for workers. These conditions can affect the quality of the production results they are working on, so this study aims to analyze the mental workload experienced by employees at CV. Hikmah Jaya Garment is a reference for providing improvement solutions to increase work productivity. This research uses the National Aeronautics and Space Administration Task Load Index (NASA-TLX) and Rating Scale Mental Effort (RSME) methods through a questionnaire containing factors or indicators of mental workload to workers. Based on the results of calculations and analysis, the average NASA-TLX score is 74.9% and the average RSME score is 83.1%, which means that the mental workload experienced by workers is in a high category with the amount of effort expended included in a large enough category. These high results cause less than optimal worker productivity so there are several recommendations for improvement in the aspects of workload indicators. Keywords: Mental Workload, NASA-TLX, Production, RSME, 5S
Analysis of Service Quality in Access by KAI Application Using E-ServQual Method and Root Cause Analysis (RCA) Maulida Dewi Amanda; Dwi Sukma Donoriyanto
Journal of Research and Technology Vol. 11 No. 1 (2025): JRT Volume 11 No 1 Juni 2025
Publisher : 2477 - 6165

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55732/jrt.v11i1.1527

Abstract

Access by KAI is an official application by PT. Kereta Api Indonesia which is expected to facilitate users in managing their train tickets. Access by KAI hasn’t been able to meet the user’s expectations, which can be seen from the application rating of 2.4/5.0 and the majority of the 210,637 reviews gave the lowest rating, this shows user dissatisfaction with the quality of service provided in the Access by KAI. Therefore, this study aims to analyze the quality of Access by KAI services from the user’s perspective as a reference for providing improvement proposals to improve the quality of services. This research uses the E-ServQual method to identify quality attributes that need improvement and the Root Cause Analysis (RCA) method to propose solutions for enhancing service quality within the application. Based on the results of calculations and analysis, 10 attributes need to be improved service quality because they are negative (-). These negative attributes cause user dissatisfaction while using the application so there are suggestions for improvement from the root causes of problems in quality of service of these attributes.
Sistem Sadar dan Bank Sampah untuk Pemulihan Berkelanjutan di Desa Simomulyo Pada Masa Normal Baru Ayyub Ihza Gutawa; Alfan Afiyudin; Ghaly Atha Maulana; Prastyo Utomo; Michael Aria Irawan; Marijatul Maghfiroh; Selviana Rohmatus Dania; Angelia Hayuning Ariffa; Maulida Dewi Amanda; Mohammad Shodiq Wahyu Riamto; Dwi Sukma Donoriyanto; Joumil Aidil
Jurnal Nusantara Berbakti Vol. 2 No. 1 (2024): Januari : Jurnal Nusantara Berbakti
Publisher : Universitas Kristen Indonesia Toraja

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59024/jnb.v2i1.310

Abstract

The pandemic era that occurred in 2020 is a new history in human civilization. The emergence of the pandemic has limited interaction between humans and the surrounding environment. Limited interaction during the pandemic is manifested in the social distancing program, indirectly this program can reduce the sense of social concern, kinship and togetherness between residents. Not only does it have an impact on social welfare, this program will also limit buying and selling activities in markets and local village environments. Thus affecting the level of economic welfare of local communities. The pandemic era that has ended has not been able to restore the economy and health of the affected communities, so various individual and group efforts still need to be made that can increase people's income. Some of the problems above are the background and reasons for choosing Simomulyo Village as our KKN object. Simomulyo village has a very strategic location because it is located in the city center and has a fairly large market. Of course, this condition causes Simomulyo village to receive a significant impact from the pandemic period to the post-pandemic period. To solve existing problems, we and the Simomulyo Village community will work together to maximize the benefits of implementing the waste bank program. The success of this optimization is marked by increased awareness and insight of the village community regarding waste that is ready to be recycled and sold to increase village income. The hope is that, apart from being useful in creating a healthy environment, the waste bank program will also be useful in improving economic and social welfare for the people of Simomulyo Village. This is realized in the form of a waste bank account which is accumulated into cash to ensure the smooth implementation of several village activities.
Co-Authors Alfan Afiyudin Angelia Hayuning Ariffa Ayyub Ihza Gutawa Dwi Sukma Donoriyanto Ghaly Atha Maulana Isna Nugraha Joumil Aidil Marijatul Maghfiroh Michael Aria Irawan Mohammad Shodiq Wahyu Riamto Prastyo Utomo Selviana Rohmatus Dania