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All Journal Journal of Research and Technology Industrika : Jurnal Ilmiah Teknik Industri
Maulida Dewi Amanda
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Chemical Engineering, Chemistry & Bioengineering Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Environmental Science Industrial & Manufacturing Engineering

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Analisis Pengukuran Beban Kerja Mental Pekerja Produksi CV. Hikmah Jaya Garment Menggunakan Metode NASA-TLX dan RSME Maulida Dewi Amanda; Isna Nugraha
Industrika : Jurnal Ilmiah Teknik Industri Vol. 8 No. 2 (2024): Industrika: Jurnal Ilmiah Teknik Industri
Publisher : Fakultas Teknik Universitas Tulang Bawang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37090/indstrk.v8i2.1324

Abstract

Hikmah Jaya Garment is a company that produces various clothing equipment and apparel manufacturing. With the number of production requests that continue to increase every time as well as the application of the make-to-order system which causes an uncertain production schedule, it causes the emergence of its own work demands for workers. These conditions can affect the quality of the production results they are working on, so this study aims to analyze the mental workload experienced by employees at CV. Hikmah Jaya Garment is a reference for providing improvement solutions to increase work productivity. This research uses the National Aeronautics and Space Administration Task Load Index (NASA-TLX) and Rating Scale Mental Effort (RSME) methods through a questionnaire containing factors or indicators of mental workload to workers. Based on the results of calculations and analysis, the average NASA-TLX score is 74.9% and the average RSME score is 83.1%, which means that the mental workload experienced by workers is in a high category with the amount of effort expended included in a large enough category. These high results cause less than optimal worker productivity so there are several recommendations for improvement in the aspects of workload indicators. Keywords: Mental Workload, NASA-TLX, Production, RSME, 5S
Analysis of Service Quality in Access by KAI Application Using E-ServQual Method and Root Cause Analysis (RCA) Maulida Dewi Amanda; Dwi Sukma Donoriyanto
Journal of Research and Technology Vol. 11 No. 1 (2025): JRT Volume 11 No 1 Juni 2025
Publisher : 2477 - 6165

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55732/jrt.v11i1.1527

Abstract

Access by KAI is an official application by PT. Kereta Api Indonesia which is expected to facilitate users in managing their train tickets. Access by KAI hasn’t been able to meet the user’s expectations, which can be seen from the application rating of 2.4/5.0 and the majority of the 210,637 reviews gave the lowest rating, this shows user dissatisfaction with the quality of service provided in the Access by KAI. Therefore, this study aims to analyze the quality of Access by KAI services from the user’s perspective as a reference for providing improvement proposals to improve the quality of services. This research uses the E-ServQual method to identify quality attributes that need improvement and the Root Cause Analysis (RCA) method to propose solutions for enhancing service quality within the application. Based on the results of calculations and analysis, 10 attributes need to be improved service quality because they are negative (-). These negative attributes cause user dissatisfaction while using the application so there are suggestions for improvement from the root causes of problems in quality of service of these attributes.
Co-Authors Dwi Sukma Donoriyanto Isna Nugraha