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Pengaruh Pelayanan Administrasi Kependudukan Dan Kinerja Pegawai Terhadap Kepuasan Masyarakat Di Kelurahan Cigugur Tengah Nurhalimah, Ajeng Pipih; Takwim, R Iim; Mulawarman, Aditia
Jurnal Manajemen dan Penelitian Akuntansi (JUMPA) Vol 16 No 1 (2023): Januari-Juni
Publisher : Sekolah Tinggi Ilmu Ekonomi Cendekia Bojonegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58431/jumpa.v16i1.227

Abstract

Service is the key to success in various service activities or businesses. Its role is very large in efforts to provide satisfaction to the community. The public can directly assess government performance based on the quality of public services which are in the interests of many people and the impact is directly felt by people from all walks of life. This study aims to determine the effect of the Community Satisfaction Survey on the Improvement of Population Administration Services in Cigugur Tengah Village. The method used is quantitative research with a population and sample of people who have surveyed community satisfaction in the Cigugur Tengah Village. Based on the results of the research and the results of the research analysis on the effect of the community satisfaction survey on improving population administration services in Cigugur Tengah Village, it was shown that the community satisfaction survey had an effect on improving population administration services in Cigugur Tengah Village. The results of this study 0.806 or 80,6% community satisfaction is influenced by administrative service variables and employee performance and is influenced by other variables not present in this study of 19,4%.
Pengaruh Gaya Kepemimpinan Etis Dan Lingkungan Kerja Terhadap Kinerja Pegawai Di Kelurahan Baros Kecamatan Cimahi Tengah Hussen, Aldi Rifqi; Kartini, Entin; Mulawarman, Aditia
RELASI : JURNAL EKONOMI Vol 20 No 2 (2024)
Publisher : Institut Teknologi dan Sains Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v20i2.713

Abstract

Pada berbagai tipe organisasi, kinerja individu di dalamnya menjadi hal yang penting untuk diperhatikan. Penelitian ini dilakukan untuk melihat relevansi dari kepemimpinan etis dan lingkungan kerja sebagai dua faktor utama yang mempengaruhi kinerja pegawai di Kelurahan Baros, Cimahi Tengah, Jawa Barat. Dengan 53 pegawai kelurahan sebagai sampel, data diambil melalui survei dengan menyebarkan kuesioner secara online. Selanjutnya, data diolah menggunakan analisis regresi linear berganda dengan SPSS 25. Hasil analisis data menunjukkan jika di Kantor Kelurahan Baros, kinerja pegawai dipengaruhi oleh kepemimpinan etis dari Lurah dan lingkungan kerja yang baik. Kepemimpinan etis dan lingkungan kerja yang mendukung ini terbukti meningkatkan kinerja pegawai di kelurahan tersebut.
Pengaruh Kompetensi Terhadap Kinerja Pegawai di Lingkungan Inspektorat Kota Cimahi Hidayat, Fajar; Kushendar, Deden Hadi; Mulawarman, Aditia
Jurnal Ilmiah Universitas Batanghari Jambi Vol 24, No 1 (2024): Februari
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v24i1.4245

Abstract

The city of Cimahi is a small city when compared to several other cities in Indonesia, especially in West Java, but has a variety of interesting things, so it is called campernik. Currently, the City of Cimahi is not only burdened by the dense population and its demographic characteristics and diversity which have implications for the presence of urban problems, but also by the high demand for health, education, infrastructure and other general urban problems such as sanitation and unemployment. This problem is of course a shared responsibility, especially regional apparatus such as offices, agencies, sub-districts and sub-districts in Cimahi City according to their respective work areas. In the framework of administering the government, regional apparatuses become local government organizations that have responsibility to the Mayor of Cimahi with the assistance of supervision by the Inspectorate through the Regional Secretary. Quantitative methods were used in this study with a population and sample of 34 employees in the Cimahi City Inspectorate. The type of data used is primary data obtained through distributing questionnaires to all employees. The results of this study are that there is a significant influence between competency and employee performance variables in the Cimahi City Inspectorate environment of 97.7%. This shows that the better the competence of employees in the agency, the performance of employees will also increase.
Analisis Kualitas Pelayanan Publik Pada Kantor Kecamatan Pasirwangi Kota Garut Resti, Resti; Mulawarman, Aditia; Diana, An-Nisa
Jurnal Ilmiah Universitas Batanghari Jambi Vol 24, No 1 (2024): Februari
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v24i1.4139

Abstract

Improvement and public demand for effective, efficient and satisfying public services from government employees as public services are increasingly popular. This is related to the development of needs, desires and expectations of the community which continues to grow and is increasingly up-to-date. In Government Regulation No. 18 of 2018 concerning Sub-districts, the sub-district government is obliged to provide guidance to every member of the community in order to realize the tasks of regional autonomy as they should have been stipulated in the regulations and in implementing their duties and functions. Organizations really need public services in the fields of government, development, and society. This study aims to determine and analyze the quality of public services in the Pasirwangi district of Garut City. This study uses qualitative research methods in a way that describes synergistic problems when the research is carried out. Data collection techniques are carried out by observation, interviews and documents. The instruments used in this study were observation sheets, interview sheets, and structured documentation made by the researchers themselves. the level of timeliness and service strategy is quite good so that people are quite enthusiastic in using public services.
Penyederhanaan Birokrasi pada Dinas Perpustakaan dan Kearsipan Daerah Provinsi Jawa Barat Masitoh, Siti; Kushendar, Deden Hadi; Mulawarman, Aditia
Jurnal Ilmiah Universitas Batanghari Jambi Vol 24, No 1 (2024): Februari
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v24i1.4160

Abstract

Simplification in the bureaucracy is one of the focuses of the 5 (five) priority programs of the Onward Indonesia Cabinet under the leadership of President Joko Widodo and Ma'ruf Amin and as a presidential mandate which is an executive order that must be carried out. We must continue to simplify the bureaucracy on a large scale. Investment for job creation must be prioritized. This study aims to determine the simplification of bureaucracy in the Regional Library and Archives Office of West Java Province. The method used in this study is qualitative by using data collection techniques by observing, interviewing and documenting. The results of this study are that the services available at the Regional Library and Archives Service of West Java Province are appropriate and in the alignment of administrative positions to functional positions because the simplification of the bureaucracy has the advantage that services become simpler, agile, fast and less verbose Regional Library and Archives Services West Java Province simplified the bureaucracy on the basis of government policy with the aim of facilitating the delivery of services to the community more quickly.