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All Journal JPAP (Jurnal Penelitian Administrasi Publik) (e-Journal) JHP17 (Jurnal Hasil Penelitian) Jurnal Representamen
Zakariya, Zakariya
JPAP: Jurnal Penelitian Administrasi Publik
Decision Sciences, Operations Research & Management Education Other

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IMPLEMENTASI PROGRAM KELUARGA HARAPAN (PKH) TERHADAP KELUARGA SANGAT MISKIN (KSM) PENERIMA BANTUAN (STUDI DI KECAMATAN RINDI KEBUPATEN SUMBA TIMUR) Pekuwali, Pelipus; Indartuti, Endang; Zakariya, Zakariya
JPAP: Jurnal Penelitian Administrasi Publik Vol 3 No 2 (2017)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v3i2.1267

Abstract

Implementation of Hope Family Program (PKH) to Very Poor Family (KSM) Recipient Help (Study in Rindi District Sumba Timur). This study aims to describe the implementation of Family Hope Program (PKH) in Rindi District, East Sumba Regency. This research uses qualitative descriptive method type. Data collection techniques used in the form of interviews to get a deep data from the sources. And Techniques The collection of data from existing sources is through records, archives, and documents, textbooks, existing both in the institution related to PKH and the libraries that deal with the research problems discussed. Informant research that includes the implementers, target groups and public figures in general. The results of this study show that PKH Implementation in Rindi Sub-district of East Sumba Regency has many obstacles and has not been implemented well, socialization and information distribution about PKH has not been fully known by the figures and society in general except the executing party and the target group, And there is no clear SOP on PKH in Rindi District. Keywords: implementation, program keluarga harapan (PKH)
PENGARUH KUALITAS WEBSITE DALAM LAYANAN E-KIOS TERHADAP KEPUASAN MASYARAKAT DI KELURAHAN NGINDEN JANGKUNGAN SURABAYA Ramadhani, Putu Ayu; Radjikan, Radjikan; Zakariya, Zakariya
JPAP: Jurnal Penelitian Administrasi Publik Vol 3 No 2 (2017)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v3i2.1251

Abstract

In the current era of information technology, demanding effective and efficient public services along with the diverse needs and wants of everyone. The existence of public services e-Kiosk is one sign of the development of information technology with the aim to improve the quality of service. Thus the authors take the title of Website Quality Influence In e-Kiosk Service Against Satisfaction Society (Urban Nginden Jangkungan Surabaya) because there is still a public complaints over the e-Kiosk machine disorder that sometimes does not work properly. The purpose of this research is to know the effect of simultaneous and partial of website quality dimension that is usability (X1), information quality (X2), and service interaction quality (X3) with community satisfaction (Y) and which is the most dominant influence to public satisfaction. This research uses correlational research with quantitative approach of 100 respondents conducted by accidental sampling sampling technique in Nginden Jangkungan Urban Village and data collection technique through observation, questionnaire, and literature study. The results showed that simultaneously, the three dimensions of website quality affect the satisfaction of the community. Partially, usability and information quality have influence to public satisfaction, while service interaction quality does not have influence to the satisfaction of society and from third dimension of website quality, information quality dominant influence to public satisfaction. Key words: quality website, Usability, Information Quality, Service Interaction Quality, and community satisfaction
KUALITAS PELAYANAN PUBLIK DALAM MEMENUHI KEPUASAN MASYARAKAT DI KANTOR IMIGRASI KELAS I KHUSUS SURABAYA Rahardian, Rachman; Zakariya, Zakariya
JPAP: Jurnal Penelitian Administrasi Publik Vol 3 No 1 (2017)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v3i1.1226

Abstract

Quality Of Public Service in Fulfilling Community Satisfaction in Class Of Immigration Class I Special Surabaya. Public services in accordance with Act No. 25 of 2009 on the public service is a form of services either in the form of public goods, one form of public service held by the government is meeting the needs of society in the manufacture of passports by the Immigration Office. However, in the provision of services performed, there are problems that often occur like, there is always a long queue, inadequate parking space. Special Class I Immigration Office Surabaya is one of the facilities that serve service traveling abroad. The focus of research at the Immigration Service Quality Class I Special Surabaya measured using the five dimensions of service quality (SERVQUAL) According to Parasuraman, namely Tangible, Realibility, Responsiveness, Assurance, Empathy. This study used a qualitative descriptive approach. Results from the study show that: 1) The services in Class I Special Immigration Office of Surabaya in society already said enough good can be seen from the Tangible, Realibility, Responsiveness, Assurance, Empathy. 2) Conditions of service given Class I Special Immigration Office Surabaya to communities based on Tangible, Realibility, Responsiveness, Assurance, Empathy has been said to be quite good. 3) community satisfaction with the services in Class I Special Immigration Office Surabaya already be quite good, which includes Realibility, Assurance, Empathy. But the satisfaction of the people are still not satisfied because there are said to be found lacking from the dimension Tangible, Responsiveness. 1) The services in Class I Special Immigration Office of Surabaya in society already said enough good can be seen from the Tangible, Realibility, Responsiveness, Assurance, Empathy. 2) Conditions of service given Class I Special Immigration Office Surabaya to communities based on Tangible, Realibility, Responsiveness, Assurance, Empathy has been said to be quite good. 3) community satisfaction with the services in Class I Special Immigration Office Surabaya already be quite good, which includes Realibility, Assurance, Empathy. But the satisfaction of the people are still not satisfied because there are said to be found lacking from the dimension Tangible, Responsiveness. Keywords: Quality of Public Services, Public Satisfaction
STRATEGI KOMUNIKASI DINAS PEMUDA OLAHRAGA KEBUDAYAAN DAN PARIWISATA KABUPATEN SIDOARJO DALAM MEMPERKENALKAN WISATA CANDI DERMO A, Novita Dewi; Zakariya, Zakariya
representamen Vol 3 No 02 (2017)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (464.584 KB) | DOI: 10.30996/representamen.v3i02.1413

Abstract

This research was motivated by the importance of coordination and cooperation between theDisporabupar Sidoarjo regency with relevant parties in the implementation of promotional activitiesto introduce the Dermo Temple travel on public or tourists, both local, national, to international. TheDermo Temple is one of the historical heritage of Majapahit kingdom whose existence has been awhile but have not been exposed so well that needed effective communication strategy to restoretourists’ interest in travel the Dermo temple. The problem of this research is “How is theCommunication Strategy Disporabudpar Sidoarjo Regency in introducing Dermo Temple travel?”, inorder to determine the communication strategy Disporabudpar Sidoarjo in introducing Dermo Templetravel by using the theory of Communication Mix..But in practice Sidoarjo Regency Disporabudparnot maximize elements in Communication Mix for the implementation of promotional activities thatmay help the Disporabupar Sidoarjo district in introducing Temple Dermo travel. So it is advisable toget more leverage in conducting promotional activities and can be run it continuously and sustainablyto people or even tourists better understand and understand the sights promoted.Keyword : Communication Strategy, Disporabudpar, Dermo Temple.
TANGGAPAN PENGGUNA PELAYANAN KESEHATAN RAWAT JALAN DI PUSKESMAS BAURENO BOJONEGORO Zakariya, Zakariya; Gunawan, Kunto Inggit; Mataji, Mataji
JHP17 (Jurnal Hasil Penelitian) Vol 4 No 01 (2019)
Publisher : Lembaga Penelitian Dan Pengabdian Kepada Masyarakat Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The implementation of good and professional public services seems to have becomesomething urgent for the community. Competition between companies or service providers isgetting tougher and making the public more critical of the quality of services requiringgovernment institutions to always improve the quality of their services. Baureno Health Centerin Bojonegoro Regency is a public service institution that carries out the function of healthservices for the community. Therefore, each institution has an obligation to carry out periodicmeasurements about people's perceptions of service. This study wants to examine in depthanalyzing the health services of the Baureno Health Center in Bojonegoro Regency. Themethods are: service procedures, service requirements, clarity of service officers, discipline ofservice personnel, service personnel personnel, service staff capability, service speed , servicejustice, courtesy and hospitality of service personnel, fairness of service costs, suitability ofservice costs, timeliness of service, convenience of environment, environmental security,complaint handling, infrastructure and facilities. The results of the preparation for theCommunity Satisfaction Index at Baureno Health Center in Bojonegoro Regency in November December2018haveaverygoodcategory,thatis,theIKMweightedaveragevalueis3.285orIKMconversion is 82.14. The community considered overall outpatient services, which wereprovided by the Baureno Health Center in Bojonegoro Regency to be very good.Keyword: Public Respon - Street Health Service
Co-Authors A, Novita Dewi Endang Indartuti, Endang Kunto Inggit Gunawan, Kunto Inggit Mataji, Mataji Pekuwali, Pelipus Radjikan Radjikan, Radjikan Rahardian, Rachman Ramadhani, Putu Ayu