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All Journal Jurnal Kesmas Prima Indonesia Benih : Journal of Midwifery
Ginting, Isa Harpika
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Health Professions Medicine & Pharmacology Nursing Public Health

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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN RAWAT INAP DI RUMAH SAKIT EFARINA ETAHAM BERASTAGI Nababan, Donal; Ginting, Isa Harpika; Sinaga, Janno
Jurnal Kesmas Prima Indonesia Vol. 8 No. 1 (2024): Edisi Januari
Publisher : Program Studi Sarjana Kesehatan Masyarakat Universitas Prima Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34012/jkpi.v8i1.4979

Abstract

A preliminary study by conducting interviews with inpatients turned out that the patients were dissatisfied with going to the hospital for treatment. Today's society tends to demand better, friendlier and higher quality public services. The aim of this research is to analyze the influence of health service quality (physical evidence, reliability, responsiveness, assurance, empathy) on the satisfaction of inpatients at Efarina Etaham Berastagi Hospital. This research is a survey research with explanatory research type to explain the influence of health service quality on patient satisfaction for inpatient treatment at Efarina Etaham Berastagi Hospital in 2023. The population is all 74 patients hospitalized at Efarina Etaham Hospital during June-July 2023. Samples were taken from the entire population (total sampling). The research results showed that the majority of respondents were in the early adulthood age group, namely 61 people (82.5%). The majority of respondents were female, namely 69 people (93.2%). Respondents had moderate education, namely 37 people (50.0%). The results of statistical tests show that there is an influence of reliability, responsiveness, assurance and empathy on inpatient satisfaction. Doctors need to be punctual, nurses can provide help quickly, and provide the facilities that patients need. Keywords: Quality of service, patient satisfaction, inpatient care
Stress Levels Among Nurses Working in the Emergency Department and Their Work Motivation During the COVID-19 Pandemic at Level IV Military Hospital 01.07.01 Pematangsiantar Barus, Rovina Efranti; Ginting, Isa Harpika; Saragih, Tati Adriana
Benih : Journal of Midwifery Vol. 4 No. 01 (2025): Benih : Journal of Midwifery
Publisher : Cattleya Darmaya Fortuna

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54209/benih.v4i01.361

Abstract

Nurses' work stress during the COVID-19 pandemic has been a significant factor contributing to decreased job performance, primarily due to excessive workloads and lack of motivation. Therefore, providing work motivation to nurses is crucial. This study aims to analyze the relationship between stress levels and work motivation among nurses working in the Emergency Department during the COVID-19 pandemic at Level IV Military Hospital Pematangsiantar. This research used a quantitative method with a cross-sectional approach. The population was selected using a total sampling technique, consisting of 25 respondents. The variables in this study were stress levels and work motivation. Data were collected using a questionnaire, and data processing involved editing, coding, scoring, and tabulating. Data were analyzed using Spearman’s Rho rank test. The study found that nearly half of the respondents experienced a moderate level of stress (12 respondents or 48%), and nearly half had a moderate level of work motivation (12 respondents or 44%). The statistical test showed a p-value of 0.000 < α = 0.005, indicating that H1 is accepted. There is a significant relationship between the stress levels of nurses working in the Emergency Department and their work motivation during the COVID-19 pandemic at Level IV Military Hospital Pematangsiantar.
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN RAWAT INAP DI RUMAH SAKIT EFARINA ETAHAM BERASTAGI Ginting, Isa Harpika; Nababan, Donal; Sinaga, Janno
Jurnal Kesmas Prima Indonesia Vol. 8 No. 1 (2024): Edisi Januari
Publisher : Program Studi Sarjana Kesehatan Masyarakat Universitas Prima Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34012/jkpi.v8i1.4979

Abstract

A preliminary study by conducting interviews with inpatients turned out that the patients were dissatisfied with going to the hospital for treatment. Today's society tends to demand better, friendlier and higher quality public services. The aim of this research is to analyze the influence of health service quality (physical evidence, reliability, responsiveness, assurance, empathy) on the satisfaction of inpatients at Efarina Etaham Berastagi Hospital. This research is a survey research with explanatory research type to explain the influence of health service quality on patient satisfaction for inpatient treatment at Efarina Etaham Berastagi Hospital in 2023. The population is all 74 patients hospitalized at Efarina Etaham Hospital during June-July 2023. Samples were taken from the entire population (total sampling). The research results showed that the majority of respondents were in the early adulthood age group, namely 61 people (82.5%). The majority of respondents were female, namely 69 people (93.2%). Respondents had moderate education, namely 37 people (50.0%). The results of statistical tests show that there is an influence of reliability, responsiveness, assurance and empathy on inpatient satisfaction. Doctors need to be punctual, nurses can provide help quickly, and provide the facilities that patients need. Keywords: Quality of service, patient satisfaction, inpatient care
Co-Authors Barus, Rovina Efranti Nababan, Donal Saragih, Tati Adriana Sinaga, Janno