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All Journal Eksekusi: Jurnal Ilmu Hukum dan Administrasi Negara Presidensial: Jurnal Hukum, Administrasi Negara, Dan Kebijakan Publik
Saskia Nisa Setiaatmitha
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Law, Crime, Criminology & Criminal Justice Social Sciences

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Implementasi Kebijakan Tentang Perubahan Nomenklatur Jabatan Pelaksana : (Studi Kasus Bagian Organisasi Sekretariat Daerah Kota Surabaya) Saskia Nisa Setiaatmitha; Anggraeny Puspaningtyas
Eksekusi : Jurnal Ilmu Hukum dan Administrasi Negara Vol. 2 No. 3 (2024): Agustus : Jurnal Ilmu Hukum dan Administrasi Negara
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/eksekusi.v2i3.1179

Abstract

In recent years, the Surabaya City Government has revised the nomenclature of executive positions in various government agencies. Implementation of policies on changes in position nomenclature is not always easy. Decree of the Minister of Administrative Reform and Bureaucratic Reform Number 11 of 2024 concerning Executive Positions for State Civil Apparatus within Government Agencies as the latest legal basis for the use of nomenclature and job classes for agency employees. This research is a descriptive qualitative approach that will provide in-depth insight into how the implementation of policies on changes in the nomenclature of executive positions occurs in the Organization Section of the Surabaya City Regional Secretariat, as well as the factors that influence it. The Organization Section has four variables as factors for successful policy implementation, namely communication, resources, disposition, and bureaucratic structure. The variables have been realized very well, but it is gradual and takes time. Recommendations from this study emphasize the importance of maintaining the synergy of leaders and staff to implement all bureaucratic reform activities. Thus, this research provides valuable insights for other agencies in improving the effectiveness of policy implementation related to changes in the nomenclature of executive positions within the Surabaya City government.
Analisis E-Government Success Factors pada aplikasi WARGAKU: Inovasi Cerdas Penanganan Pengaduan Masyarakat di Kota Surabaya Saskia Nisa Setiaatmitha; V. Rudy Handoko; Ghulam Maulana Ilman
Presidensial: Jurnal Hukum, Administrasi Negara, dan Kebijakan Publik Vol. 2 No. 2 (2025): Juni : Presidensial : Jurnal Hukum, Administrasi Negara, dan Kebijakan Publik
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/presidensial.v2i2.697

Abstract

This study aims to analyze the factors contributing to the success of e-government implementation through the Wargaku application as a digital-based public service innovation in the city of Surabaya. The Wargaku application is designed to facilitate the community in submitting complaints, aspirations, and service needs in a faster, more efficient, and transparent manner. This study employs a descriptive qualitative approach with data collection techniques including observation, interviews, and documentation. Analysis is conducted using an interactive model. The results of the study indicate that the success of the Wargaku application in supporting public complaint services is determined by five key factors: information and data, information technology, organizational and managerial aspects, legal and policy frameworks, and institutional or environmental factors. These five factors are interrelated in forming an effective and adaptive digital-based public service system. Although the application has achieved significant results with a complaint resolution rate above 90%, challenges remain, such as limited access for iOS users, technical system constraints, and the need to improve public digital literacy. This study recommends strengthening technological infrastructure, expanding cross-device accessibility, and enhancing user capacity as strategic steps to support the sustainability of local e-government.
Co-Authors Anggraeny Puspaningtyas Ghulam Maulana Ilman V. Rudy Handoko