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All Journal Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Triwikrama: Jurnal Ilmu Sosial Presidensial: Jurnal Hukum, Administrasi Negara, Dan Kebijakan Publik
V. Rudy Handoko
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Pengaruh Kualitas Pelayanan E-Health Terhadap Kepuasan Masyarakat Di RSUD dr. Mohamad Soewandhie Surabaya Nauval, Moh Nauval Fadhlillah; V. Rudy Handoko; Muhammad Roisul Basyar
Triwikrama: Jurnal Ilmu Sosial Vol. 6 No. 3 (2024): Triwikrama: Jurnal Ilmu Sosial
Publisher : Cahaya Ilmu Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.6578/triwikrama.v6i3.8709

Abstract

Penelitian ini dilatarbelakangi oleh banyaknya keluhan dan aduan masyarakat mengenai lambatnya pelayanan di RSUD dr. Mohamad Soewandhie Surabaya yang pada dasarnya sudah menerapkan layanan kesehatan semi digital mmenggunakan aplikasi E-health yang telah resmi di luncurkan pada tahun 2014. Namun pada akhir tahun 2022 hingga tahun 2023 banyak keluhan tersebut yang menjadikan Wali Kota Surabaya Eri Cahyadi sangat kecewa. Untuk itu penelitian ini dilakukan guna mengetahui data terupdate mengenai kualitas pelayanan E-health terhadap kepuasan masyarakat di RSUD dr. M. Soewandhie Surabaya.Selanjutnya dalam penelitian yang telah dilakukan penulis, penelitian ini memiliki 2 macam variabel yakni variabel independen yang mewakili oleh pengaruh kualitas pelayanan E-Health serta pengaruh kualitas pelayanan E-Health di RSUD dr. M. Soewandhie Surabaya yang diwakili oleh variabel dependen. Penulis menggunakan Skala Likert sebagai jenis pengukuran dalam penelitian ini. Selain itu teknik pengumpulan data yang digunakan oleh penulis adalah data primer yang didapatkan langsung dari responden penelitian dengan menggunakan kuesioner (angket), serta data sekunder seperti struktur kepegawaian rumah sakit, visi misi, dan data rata-rata kunjungan pasien yang diperoleh dari pihak rumah sakit terkait. Teori pada penelitian ini adalah teori menurut Parasuraman (1990) dan teori Kepuasan Men.PAN : Kep/25/M.PAN/2/2004. Sehingga dalam penelitian ini dapat di tarik kesimpulan bahwa Kualitas Pelayanan E-Health (X) memiliki pengaruh nyata terhadap kepuasan masyarakat (Y). Dan saran yang dapat penulis berikan diharapkan RSUD dr. Mohamad Soewandhie Surabaya tetap mempertahankan kualitas pelayanan kesehatan yang baik untuk selalu memberikan kepuasan kepada pada pasien dan tidak terjadi komplain komplain lagi Kata Kunci : E-Health, Kualitas Pelayanan, Kepuasan Masyarakat, RSUD dr. M. Soewandhie
Analisis E-Government Success Factors pada aplikasi WARGAKU: Inovasi Cerdas Penanganan Pengaduan Masyarakat di Kota Surabaya Saskia Nisa Setiaatmitha; V. Rudy Handoko; Ghulam Maulana Ilman
Presidensial: Jurnal Hukum, Administrasi Negara, dan Kebijakan Publik Vol. 2 No. 2 (2025): Juni : Presidensial : Jurnal Hukum, Administrasi Negara, dan Kebijakan Publik
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/presidensial.v2i2.697

Abstract

This study aims to analyze the factors contributing to the success of e-government implementation through the Wargaku application as a digital-based public service innovation in the city of Surabaya. The Wargaku application is designed to facilitate the community in submitting complaints, aspirations, and service needs in a faster, more efficient, and transparent manner. This study employs a descriptive qualitative approach with data collection techniques including observation, interviews, and documentation. Analysis is conducted using an interactive model. The results of the study indicate that the success of the Wargaku application in supporting public complaint services is determined by five key factors: information and data, information technology, organizational and managerial aspects, legal and policy frameworks, and institutional or environmental factors. These five factors are interrelated in forming an effective and adaptive digital-based public service system. Although the application has achieved significant results with a complaint resolution rate above 90%, challenges remain, such as limited access for iOS users, technical system constraints, and the need to improve public digital literacy. This study recommends strengthening technological infrastructure, expanding cross-device accessibility, and enhancing user capacity as strategic steps to support the sustainability of local e-government.
SYMBOLS, CHARISMA, AND RELIGIOUS AUTHORITY: POLITICAL COMMUNICATION STRATEGY OF ULAMA IN REGIONAL ELECTIONS Din Fahmi Kamil; V. Rudy Handoko; Endang Indartuti
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 2 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v6i2.4919

Abstract

Moral support and political communication at the local level have a significant impact on the victory of regional head candidates in Tapal Kuda. This study aims to analyze the role of religious scholars in local political communication, the strategies used, and their impact on the results of the regional head elections. This study uses a qualitative approach with a case study method in two regions with strong religious cultures: Probolinggo, Bondowoso, Jember, and Situbondo Regencies. The results found Moral Endorsement, where religious scholars provide explicit support to certain candidates, often by linking the candidate's character to religious values. The dissemination of political messages through religious sermons, mass mobilization, religious scholars mobilizing their support base to attend campaigns and using religious networks to strengthen political support.
Co-Authors Din Fahmi Kamil Endang Indartuti Ghulam Maulana Ilman Muhammad Roisul Basyar Nauval, Moh Nauval Fadhlillah Saskia Nisa Setiaatmitha